ReadyCloud Collaboration, a Cisco Powered service

© 2010 Cisco and/or its affiliates. All rights reserved.

ReadyCloud®

Collaboration

Improved staff collaboration, delivered via the cloud, that integrates with your existing systems…It’s Faster, Smarter, Better…

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

The pace of change is high• Capital expenditure budgets are under pressure

• Relationships with staff, customers and partners rely more than ever on being integrated and connected

• Advancing technologies give you new options, but complexity can make them hard to manage

Supporting an increasingly dynamic and complex environment is becoming the “norm”

Cisco Confidential 3© 2010 Cisco and/or its affiliates. All rights reserved.

Cloud is an enabler & accelerator for collaboration

CEO Speed of innovation

Workforce productivity

Operational effectiveness

CIO Empower the business

Improve agility

Operate efficiently

Employees, Customers, Partners Anywhere, any device, any content

IT Director UC buyer

Desktop buyer

Contact centre buyer

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

Cloud opens up new opportunities• Enables new, agile ways of doing business

• You can get up and running quickly and with low investment

• Pay for what you need, rather than investing heavily in equipment

• Provide the right tools for each person, rather than everything for everybody

• Concentrate on running your business, rather than running your systems

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5

In this world reliability is still just as important as agility• Business units are becoming more demanding of I.T.  

• Customers expect outstanding service experiences

• Lots of “cloud” providers with differing levels of infrastructure and service investments are available

• Customers are demanding data sovereignty

• Integration between systems

Productivity Innovation Growth

How much ‘Cloud’ is good for my business?

How do I migrate to the cloud?

Can I mix on-prem and cloud?? ??

?

Collaboration Platform

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

Introducing ReadyCloud® Collaboration

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

ReadyCloud® Collaboration

Simple & rich communications tools for your staff

Connects disparate applications (CRM, contact centre)

Designed to easily interface with existing on-premise solutions

Mesh your voice, video, data and collaboration environments

Brings your staff, systems and information together while still leveraging your existing investments

Integration

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

ReadyCloud® Collaboration

Progressive roll out to suit your needs

Manage staff profiles through easy to use portal

Scalable and adaptable to meet changing circumstances

Remain current with ever-green upgrades

ReadyCloud Collaboration gives you the control and flexibility to meet your business needs

Control

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10

ReadyCloud® Collaboration

Avoid investment that locks you into today’s technology

Minimise in-house IT costs

The hassles of upgrade management become a thing of the past

Lower TCO than on-premise deployment

Save your focus – and your capex – for your core business

Cloud hosted

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11

Client benefits• Greater staff productivity

• Reliable cloud infrastructure that gives you the flexibility to use as business demands; it can be scaled up and down based on your requirements

• Locally hosted in Gen-i’s Tier 3 data centre allowing you to meet data sovereignty requirements with the option of geo-redundancy

• Integration with WAN, SIP trunking and other cloud and voice services provides you with a single point of accountability

• Helps you reduce capital IT costs

• Frees up your focus and time as Gen-i looks after your service

• Control of your staff profiles via a simple self-service portal

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

The collaboration journey

Create collaborative environment

Create collaborative environment

Enable mobility Empower with video

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

Storage Computing Networking

Corporate datacentre

Typical IP Tel/UC environment

Challenges• Disparate and evolving collaboration platform• People, support and costs across many locations• Hard to justify upgrading legacy for ‘better’ voice and apps

PSTN

Head Office Regional Office Branch Office Branch Office Regional Office Regional Office RemoteEmployees

Vendor AFeature Set 1

Vendor AFeature Set 2

Vendor BFeature Set 1

Vendor BFeature Set 2

Vendor CFeature Set 1

Vendor DFeature Set 1

Vendor AVendor BVendor CVendor D3rd party X3rd Party Y

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

Call ManagerFeature

Set 1

Call ManagerFeature

Set 2

Typical IP Tel/UC environment

Head Office Regional Office Branch Office Branch Office Regional Office Regional OfficeRemoteEmployees

Vendor AFeature Set 1

Vendor AFeature Set 2

Vendor BFeature Set 1

Vendor BFeature Set 2

Vendor CFeature Set 1

Vendor DFeature Set 1

Vendor AVendor BVendor CVendor D3rd party X3rd Party Y

Storage Computing Networking

Corporate Datacentre

Presence & IM

Video

Social

Mobility

Meetings

Collaboration

Storage Computing Networking

Head Office

Call ManagerFeature Set 1

Regional Office

Call ManagerFeature Set 1

Branch Office

Call ManagerFeature Set 1

Branch Office

Call ManagerFeature Set 1

Regional Office

Call ManagerFeature Set 1

Regional Office

Call ManagerFeature Set 1 Call

ManagerFeature

Set 1

BYOD /Work Your WayPresence & IM MobilityVideo MeetingsSocial Cust. Collab

Head Office

Call ManagerFeature Set 2

Regional Office

Call ManagerFeature Set 2

Branch Office

Call ManagerFeature Set 2

Branch Office

Call ManagerFeature Set 2

Regional Office

Call ManagerFeature Set 2

Regional Office

Call ManagerFeature Set 2 Call

ManagerFeature

Set 2

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15

ReadyCloud® CollaborationContinued evolution

Applications PlatformUnified Communications Collaboration

Collaboration Applications TelePresence

Management platform

Cloud ready virtualisation platform

Network architecture

Service fulfilmentService assurance

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

Network architecture

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

Administrator self service portal• Client and location based management

• Customise and standardise feature packages

• Determine numbering plans for individual locations

• Add and change users and services

• View billing and usage reports

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

Profile functionality summaryKey features Basic Standard Advanced Shared space

Call control

Single number reach

Instant messaging

Presence

Voicemail (Optional; additional

charge applies)

Native video

Desktop sharing (Dependent upon

device choice)

Jabber desktop phone client

(Dependent upon device choice)

Jabber smartphone client

(Dependent upon device choice)

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

Control & flexibility: Optimise resources

Cloud: Enable IT & business agility

Integration: Create a unified experience

ReadyCloud CollaborationReadyCloud® Collaboration

Thank you.