View
213
Download
0
Category
Preview:
Citation preview
RDG Australian Retail Consumer Study 2012
About us
We are a retail advisory and consulting practice
that builds retail channels and increases the
performance of existing retail businesses, in all
sectors, through our customized &
transformative ‘Business Fitness™’
methodologies.
“The wealth of industry experience
that Retail Doctor Group delivers will
always save valuable time and money
when you are trying to inject real
substance into your business plan to
achieve long-term measurable
success.”
“Built by retailers, for retailers”
Since 2005 we have partnered with our clients to
build powerful, award winning, sustainable, and
“fit” implemented retail. Ensuring our clients
consistently achieve above benchmarks, build
sales and margin results.
Our point of difference to many consultancies is that we roll up our sleeves and implement
solutions that ensure sustainable ‘business fitness’ is achieved.
RDG Australian Retail Consumer Study 2012
Bringing global insights to Australian retailers
As the Australian elected member of Ebeltoft Group,
we have more than 20 years of experience as retailers
and consultants in all retail channels, segments and
regions.
We use this expertise to provide innovative and
pragmatic solutions, ranging from strategy, concept
development and international expansion, to hands-on
implementation.
Today, members of the Ebeltoft network advise 80 of the
100 largest retail companies in the world.
www.ebeltoftgroup.com
Bringing Australian retail to the world
RDG Australian Retail Consumer Study 2012
› Strategy development
› Strategic brand positioning
› Strategy workshops
› Replicable distribution and format
planning)
› Economic forecasting (capital and
trading)
› Customer experience strategy
› Retail strategy advisory
Delivering the ‘Business Fitness’
implementation roadmap
› Brand aid
› Effective people
› Customer connection
› Visual impact (Format: on and offline)
› Category cardio
› Fiscal Physical
› Omni channel mix
› * Post health checks and advisory
Diagnose & Discovery
Strategise & Frame
Implementation & Deploy
› We get to know you, your
business, your goals and
determine how to increase your
‘business fitness’
› What is the marketplace
opportunity? Determined though
our combined understanding of the
consumer, marketplace (Global
and domestic) and the model
through to deployment, operational,
economic status.
The Fit For Business™ Process
1 2 3
RDG Australian Retail Consumer Study 2012
Diagnose & Discover
The Fit for Business™ Process
1
Understanding your organisational planning, vision, intent, organisational
alignment and capability, rationale, operating platform to underpin, data and
information planning
The over arching goal of this stage is to inform you as to current market
demographics, customer profiles, consumer perceptions, types of consumers
most attracted to your offer and the opportunities for growth in your offer.
We will work with our partners around the world for insight into global best
practice trends and case studies within your category. We review the Australian
market to determine the size, trends and opportunities available.
RDG Australian Retail Consumer Study 2012
We would visit each pre-determined retailer in turn and provide analysis of their business using our
proprietary ‘Fit for Business™’ scoring system. Utilising our proprietary ‘Business Fitness’ diagnostic
framework to review all important aspects that contribute to a successful business.
Strategy Sensor Strategy and operational alignment for growth positioning, point of difference, business replication capability. Your key business goals/project deliverables
Brand Aid Integrated communication channels, message on brand
Customer Connection Customer satisfaction and service / compliance
Effective People Metrics, alignment to strategy, capability and KPI’s
Category Cardio Working capital performance and ratio returns
Fiscal Physical Interpreting financials vs industry benchmarks
Visual impact Impact and relevance of in store experience (based on store visits)
Omni Channel Mix Identify your ideal mix of channels to market
Business insights & operational diagnosis
RDG Australian Retail Consumer Study 2012
From this research you will gain a deeper
understanding in;
• Your brand specific consumer personality profiles.
• What is the market appetite?
• Who is attracted to your offering?
Core consumer segments
• Who are your potential consumers?
• Their personality profiles.
• How to reach and convert them most effectively.
Growth Segments
• What does your brand stand for in consumers minds?
• How to most effectively position the brand through targeted marketing and branding.
• What is the ideal future positioning?
Brand Image
• Behaviours
• Perceptions
• Preferences
• Barriers
• Habits
• Their paths to purchase (what channels they use)
Consumer Behaviors & Motives • Which brand and
format treatments connect effectively with identified core segments?
Concept Testing
RDG Australian Retail Consumer Study 2012
Be inspired by the best.
Who is the best of breed globally and domestically?
What is the size of the prize?
From London to Shanghai, we will take a trip around the globe to look at global retail trends in your
category. Exploring the topics of innovation and leadership in your field.
We will conduct analysis of the marketplace both
nationally within Australia and globally.
We will provide you with global and local category
trends.
Utilising our Ebeltoft network of global partners we
will research into current developments in global
retail, and provide best practice examples within
your category.
RDG Australian Retail Consumer Study 2012
Strategise & Frame
Systematic integration of
insights from Phase 1
informing the ideal
strategic direction for the
brand.
The Fit for Business™ Process
With the objective:
• Review of the current brand proposition and
differentiation.
• Competitive marketplace considerations
including composition, trends and
opportunity analysis.
• Review of category trends.
• SWOT – understanding both context and
learning’s to date.
• Cross channel preparedness and capability
in key ‘fitness’ dimensions.
• Preparing the organization for growth and
change.
• Retail operations alignment to insights and
strategy.
• Effective people, culture, capability and
alignment to strategy.
• Operational benchmarks and performance
measurement.
• Drawing on all available insights, market
data and initial discussions.
2
Using the same Business
Fitness™ tools that have
helped many hundreds of
retailers to date, we facilitate
and guide the strategic
planning process
RDG Australian Retail Consumer Study 2012
Implement & Deploy
The Fit for Business™ Process
3
Using the strategy developed in
Phase 2 to produce a Fit for
Business™ implementation plan,
utilising our Fit for Business™
modules, to provide guidance for
how to implement the required
stages to achieve your goals.
Fit for Business™ Modules
Strategy Sensor Strategy and operational alignment for growth
Brand Aid Articulating and communicating a point of difference
consistently
Customer Connection Customer profile and how to attract and keep loyal
customers
Effective People Assessing organisation structure and staff capability
Category Cardio Improving stock and category performance
Fiscal Physical Interpreting financials vs industry benchmarks
Visual impact Store displays and experiences
Omni Channel Mix Identify your ideal mix of channels to market
RDG Australian Retail Consumer Study 2012
Bringing Strategy to life.
Our point of difference is that we don’t just leave you with the ‘what to do’, we continue
to work with you to implement solutions that make a real difference to your business.
Our insights tracking tool allows for the measurement and
tracking of customer opinion as strategy is implemented.
Our health checks are a follow up to ‘check in’ with your
progress to the fitness plan. All priority issues are revisited
against target and adjustments or recommendations are
made.
We can assist in the participation and ongoing advisory to the
retail planning and implementation.
The Fit for Business™ Process
RDG Australian Retail Consumer Study 2012
Some of our clients
2NDS World
Amcal
AMEX
AMP Capital Investors
Apple Next Byte
Australian Geographic
Balance
Bennett’s Book Shops
Ben Sherman
Berkelouw Books
Bluespirit
Bob Jane T-Mart
Camping World
Chantelle
Chatswood Chase
Collins Street Precinct
Colonial Shopping
Centres
Co-op
Denim Enterprises
Dunklin
Edments
Farage Fashion
Fieldforce
FIFA
General Pants Group
Glassons
Global Brands Group
Gloria Jeans
Gloster Fashion
Go Vita
GPT
Hallensteins
Hairhouse Warehouse
Herringbone
Hillam
Hills in Hollywood
Hutchinson 3G
Hutchinson Vodafone
ISRA
Jan Logan Jeweller
Jetty Surf
Jewelbox
La Biosthetique
Lacoste
Leading Edge Golf
Lee Wrangler
Lifeline
L’Occitane
Mao and More
Marketplace Leichhardt
Mega Fruit
Melbourne Central
Microsoft
Mitre 10
National Australia Bank
Nautica
Next Byte
Nextra
Nutra Life
The North Face
ODMA
Optus World
Oxfam Shops
Passionata
Performance Golf
Pink Zebra
Price Attack
Ramsay Hospitals
Reebok
Rockport
Running Bare Fashion
Salt Water Wine Surf
Sheike
Speedo Surf Dive Ski
Socrates
Sun Edison
St George Bank
Stockland
Super Retail Group
True Alliance
Tyreright
Ugg Australia
University of Wollongong
Vitaco
Verosol
Vinnies
Westfield
Whitcoulls
Telstra Shop
Terry White Pharmacy
Yamaha
RDG Australian Retail Consumer Study 2012
Client accolades Diagnose - Insights
“The ROI on this methodology
has been immediate and
profound. This is fantastic for
drilling into what really matters to
your customer and understanding
not only how, but most
importantly why they interact with
your brand.
We have a much clearer and
more customer centric view into
differentiating our Tyreright offer
as a result of RDG’s work with
our organisation.”
Discovery
“Retail Doctor Group are subject
matter experts and have a deep
knowledge and understanding of
the Retail Industry all the way
from the high level strategic view
right down to the tactical
execution.
The wealth of industry
experience that RDG delivers will
always save valuable time and
money when you are trying to
inject real substance into your
business plan to achieve long-
term measurable success.”
Strategise
“After a period of re-structure, I
was after a diagnostic and
refreshing of our retail business.
Brian and his team immersed
themselves into our business and
very rapidly became an intrinsic
part of our team.
The delivery was impeccable and
exactly what I was after. I have
not worked prior with a more
sophisticated, applied, diligent
group of people who at heart
have made our interests, their
interests.”
Implementation
“Retail Doctor Group has proven
to be a reliable and professional
resource for our business and
has taken the time to understand
our business needs, strategic
objectives and organizational
values.
They have contributed greatly in
diagnosing our business
capabilities and defining
achievable, sound ‘diagnostic’
solutions for our business.”
RDG Australian Retail Consumer Study 2012
Client accolades “Thank you for what you have
produced. I can't articulate just how
wonderful yesterday was for me both
personally and professionally. You've
just helped us shape the future of a
business that until now had grown
only organically by store openings.
Armed with this insight we're on
the precipice of becoming a major
Australian fashion player and our
success will be considered,
strategic and impactful.
I can't say thank you enough.”
Morgan Jenkins, Marketing Manager,
SHEIKE
“RDG was able to apply the Limbic
Brand Navigator system to the
combined Zafino management and
consumer insights.
This provided an in-depth report that
has helped the brand to not only
define its positioning but to
understand its consumer in more
detail including consumer
motivators, brand values, and
ultimately a brand position strategy.
From here we can work with our
agency to apply the findings to our
website, advertising, store design,
online marketing and product
development.”
Mindi Chisholm, Executive Director
Zafino Pty Ltd
“We engaged RDG to help us identify
our audience and also identify
opportunities for growth marketing.
We have found the Limbic Profiling
Method to be more specific to
emotional triggers for consumers
and their purchase decisions,
more so than traditional market
research.
Post our market survey, the
consumer insights report which was
delivered by RDG has been received
positively and has invigorated our
brand development planning and
serves as a practical lens to
validate our engagement tactics
and product development
decisions.”
Dia Patatoukos, Project Manager
“Retail Doctor Group undertook a
project for us which gave some very
interesting insights into cash usage &
personality types.
Based on the work done with RDG,
we were able to present this research
at an industry conference where it
was very well received and for many
in the audience presented unique
insights into how their industry is
changing.
We look forward to more such work
in the future - comprehensive,
detailed, insightful. Great job.”
Ben Thorpe, Director, Global
Marketing & Strategy, Glory Global
Solutions
RDG Australian Retail Consumer Study 2012
• Provision of a series of retail solutions that significantly enhance retail
capability.
• Greater cultural and retail capability alignment.
• Detailed retail channel and business insights diagnostics
Format: Australian Financial Institution
Store Locations: Australia wide
Number of Stores: 1,808 branches & service centres and 4656 ATMs
globally.
Merchandise Mix: Retail bank
Brief: The National Australia Bank has recently placed a large focus on its
retail banking capability as a major strategic and service differentiator. To
this end the NAB engaged the services of Retail Doctor Group to work with
their internal teams to evolve and refine the retail offer to customers and to
lead the journey towards the achievement of ‘the greatest shopping
experience in retail banking’.
Key data
Deliverables
Outcomes
• Enhanced retail branch design and format – working development of shop
and kiosk formats.
• 25% reduction in working capital investment
• 15% increase in economic productivity (as defined by the client)
We are delighted with the contributions Retail Doctor
Group has brought to our project. Already we can see
considerable added value, including a 25% reduction in
working capital investment, through the evolution of the
shop design and formats, a greater understanding of retail
matrix, and the integration of both that is required to build
an even more sustainable and leading retail banking
channel. We continue to work with Brian Walker and his
team at Retail Doctor Group in its capacity as a project
board advisor to the strategy implementation team.
Daniel Milentijevic, Manager - Capital Works National
Australia Bank
National Australia Bank (NAB) – Maximising touch points
RDG Australian Retail Consumer Study 2012
FIFA / Global Brands Group – Building a Global Brand
• This global retail strategy required a license approach with all country and
region nuances to be considered, across languages, cultures and
economic differences. Built on consumer research, market analysis and
market opportunity with strong focus on the customer experience.
We were consistently performing above all global
benchmarks in the economics of this project and early
stores are achieving impressive results. Retail Doctor
Group’s approach is not an off-the-shelf-one-size-fits-all
delivery; rather the outputs are really an outcome of truly
understanding the objectives of our retail business
approach, getting a feel for what the market is already
doing / where it is going - and ‘prescribing’ solutions to
effect increased performance.”
Peter Larum, Global Marketing Manager, Global
Brands Group
Format: International governing body of football
Store Locations: Global
Merchandise Mix: FIFA products retailed through key licensees and
retailers
Brief: GBG acquired the FIFA brand with a mandate to develop a global
retail channel of “football shops”. Retail Doctor Group was commissioned
to work with GBG to develop the operating strategy through to
implementation resulting in pilot stores successfully opening in Singapore,
London and Paris.
• Channel build in process. Stores opened in Singapore, London, Paris –
20% above target sales
• Full retail operating strategy and deployment plan provided
• Complete documentation of all retail systems and processes
including; licence documentation, compliance standards, KPIs, operations
manuals, visual merchandising guidelines, marketing and promotions
manuals, product knowledge manuals, evaluation formats, retail selling
and management training kits and reporting systems.
Key data
Deliverables
Outcomes
RDG Australian Retail Consumer Study 2012
I can't articulate just how wonderful yesterday was for
me both personally and professionally. You've just
helped us shape the future of a business that until
now had grown only organically by store openings.
Armed with this insight we're on the precipice of
becoming a major Australian fashion player and
our success will be considered, strategic and
impactful. I can't say thank you enough.”
Morgan Jenkins, Marketing Manager, SHEIKE
Sheike – Consumer Insights inspired business strategy
• An online study, of both quantitative and qualitative questions, sent to a panel
representative of the Australian population and customers from the SHEIKE
customer database. 5047 successful, valid responses were received. All
respondents were personality profiled providing actionable consumer profiles
to take forward into marketing and brand positioning analysis and direction.
• Comparative analysis between online consumer panel and SHEIKE customer
database was also performed.
Format: Women’s Clothing channel
Store Locations: Australia wide
Number of Stores: 29 Stores
Merchandise Mix: Women’s Clothing & Accessories
Brief: SHEIKE was looking to develop a clear understanding of its brand
and its key customers to take through to strategic deployment
Key data
Deliverables
Outcomes • Commencement of strategy build with a clear understanding of the client
business.
• Retail Doctor Group consumer insights study – insights taken into a strategic
workshop. Clear deployment priorities in brand, distribution and deployment.
• Clear positioning strategy – deploying into above benchmarks sales
growth.
RDG Australian Retail Consumer Study 2012
Go Vita – Redefining a national health channel
A full ‘Fit for Business’ program was delivered including insights, strategy and
implementation.
• Insights – Customer profiling and customer research exploring purchase
decisions, drivers including pre-purchase and in store.
• Strategy – developed a clear point of difference positioning and
implementation strategy predicated upon RDG insights influencing all
channels from website, advertising, branding, to in-store category
management and staff expertise.
• Implementation – Through a Business Fitness™ program RDG worked
with Go Vita to deliver the strategy at store level.
Format: Health retailer and manufacturer
Store Locations: Australia wide
Number of Stores: 150+ stores
Merchandise Mix: Health supplements
Brief: Go Vita appointed Retail Doctor Group to assist them in a refinement
of their operating strategy to underpin further growth.
“It has been a very enjoyable and rewarding experience
working with Brian and the team from Retail Doctor
Group. We are seeing enormous success across our
retail channel, with sales at double digit growth. They
intimately understand your business before making any
recommendations. I strongly recommend utilising Retail
Doctor Group if you want to be Fit for Business in your
retail model.”
Andrew O’Keefe, CEO of Go Vita
“On behalf of the Board I would like to thank you for
your advice, experience and thought provoking insights.
The path forward to us has been made clearer and now
requires disciplined action from all of us. Our work will
be more fine tuned and I believe significantly more
effective now thanks to your work”.
Juston Jirwander, Chairman of the Go Vita Board
Key data
Deliverables
Outcomes
• New store prototype built on consumer insight modelling
• Retail positioning and deployment strategy developed and implemented
• Sales at 10% growth on implementation
RDG Australian Retail Consumer Study 2012
“After a period of re-structure, I was after a diagnostic
and refreshing of our retail business, we searched for
experts in this field and we opted for the best,
Retail Doctor Group. Brian and his team immersed
themselves into our business and very rapidly became
an intrinsic part of our team. The work conducted was
substantial on a number of fronts and the human factor
quite unique, the skills required were a blend of
empathy, being able to relate but also having control
over the big picture. Today, I consider Brian not only
a pillar of my retail strategy going forward but also
a mentor and confidant.”
Nicolas Rayer, Managing Director, Verosol
(Australia).
Utilising diagnostics of existing business, consumer and market insights into
strategic workshop and deployment. Included:
• B2B Dealer Distributor Interviews
• Mystery Shopping Program
• B2C Customer Insights Study
• Retail Diagnostics
Format: Specialising in the design, manufacture and distribution of
premium quality window coverings.
Store Locations: Worldwide.
Number of Stores: 60 showrooms in Australia, more than 45 partners and
over 80 affiliates worldwide.
Brief: To assist Verosol in refining and driving their residential/ retail
strategy, to achieve greater trading results.
Verosol – Building a national brand Key data
Deliverables
Outcomes • Completed consumer insights program which resulted in: closing existing
knowledge gaps, understanding of current dealer interpretation and
actions regarding the brand and its implementation. RDG identified the
current end customer experience in the network and identified where
increased sales volume and brand preference will come from.
• Full retail strategy and deployment completed with refined distribution
models
• Full implementation plan
• Strong sales growth above target
RDG Australian Retail Consumer Study 2012
Lifeline Retail Network – A national not-for-profit (NFP) retailer
“Brian is an amazing professional with the highest
of integrity, exceptional motivator is solutions
focused and his expertise and knowledge of the
Retail Sector and business improvement is of the
highest standard. I highly recommend Brian and the
Retail Doctor Group services if you want sound
professional outcomes that drive quick and
longer term value adding results”
Danielle McKenzie, General Manager, Service
and Centre development
Lifeline, Australia.
Format: Retail opportunity shops (charity shops)
Store Locations: National distribution
Merchandise Mix: 2nd hand product in all categories – NFP to support
service cause. Retail funds 80% of service infrastructure.
Brief: Brian Walker, lead advisor of RDG was commissioned to assist in
retail strategic development and implementation of strategic
recommendations.
• Phase 1: Strategic development of the National Group. Building strategic
options modelling for Lifeline distribution growth (organic and transactional)
for Board approval including systems, logistics, retail shops and marketing.
• Phase 2: Leadership of an operating region. Focus on a group of stores for
a 16 week period to assimilate the control associated with a centralised
retail leadership and distribution model with the goal of delivering a 20%
increase in retail sales in this period.
• Phase 3: Building of all operational training and compliance content
necessary including brand guidelines, retail training material, visual
merchandising and operational material.
Key data
Deliverables
Outcomes
• Building of distribution strategy based on key insights and competitive matrix
through to infernal business case/ board signoff and implementation
• 15%+ sales increase
• Complete set of operating processes built
RDG Australian Retail Consumer Study 2012
Tyreright – Start up retail to a national distribution
Format: Wholesale / retailer of tyres and tyre related fitting services
Store Locations: Australia wide
Number of Stores: 70 dealers
Merchandise Mix: Tyre sales and fitting
Brief: Tyres4U identified a need to broaden their distribution channel in
order to maintain and grow their market share through a changing
demographic of tyre retail outlets.
“Given Tyres4U’s expertise is in wholesale, we sought the expertise of Retail Doctor Group to help us develop the platform on which to build and grow
a retail tyre network. What was needed was a complete and detailed insight and understanding on
how to start this from scratch understanding the challenges faced in order to compete with
entrenched market brands.
RDG have been instrumental in assisting us bringing the Tyreright brand to market while at the same time working with our management team to continually review and refocus our strategy and
implementation. For anyone seeking excellence in their fields of expertise, we would thoroughly recommend them to assist in order to maximise
your potential outcomes.”
Les DeCelis, CEO - Tyres 4U / Tyreright
Key data
Deliverables
Outcomes
• In order to address this brief, Retail Doctor Group developed a strategy
built around multi channel based retail supported by a network of
independent tyre dealers brought together under the branding banner of
Tyreright.
• 0 to 75 shops built and national chain developed
• Strong revenue growth (double digit +) above industry benchmarks
• Completed full consumer and market insights study to support operating
strategy
RDG Australian Retail Consumer Study 2012
Readings – An industry adopting structural change
Pty Ltd Format: National Retailer
Store Locations: 12+ stores and online
Merchandise Mix: Books, music and film
Brief: Readings commissioned RDG to understand consumer insights
within this space and to assist in building a positioning strategy and
resultant implementation plan ensuring future growth.
• Insights – Clear understanding of the business, consumers and customers
including buying behaviors, motivations and brand views.
• Strategy – Consumer insights coupled with executive interviews, market
sizing and a strategy workshop all contributed to a clearer definition of the
way forward for Readings resulting in a clearer definition of the brand
positioning and retail strategy for the business.
• Implementation – Executing the strategy across all channels for
sustainable change. This was delivered through a fitness plan which
articulated the “how to” deliver in all the practical aspects of retailing – from
brand treatment, visual impact, training, inventory, margin enhancement, the
structures and people through to the business information systems
enhancement.
Key data
Deliverables
“Our board, executive and myself have been
delighted with the work of Retail Doctor Group. Their
consumer insights, brand and distribution strategy
though to implementation program has achieved
significant strategic and financial benefits for our
organisation both physical and our online business
showing 25 percent + growth since implementing
RDG’s recommendations”
Mark Rubbo, Owner – Readings
Outcomes Operating strategy completed resulting in;
• Double digit increase in retail sales growth
• Online at 25% sales growth
• Refined organisational structure with clear accountabilities.
RDG Australian Retail Consumer Study 2012
University of Wollongong –Integrating a digital future
Format: University bookshop / convenience store
Store Location: University of Wollongong
Merchandise Mix: textbooks, office supplies, stationery,
Brief: Unishop engaged Retail Doctor Group to assist in providing
customer insights, developing a digital retail strategy, and subsequent
implementation planning correlating the retail strategy to the actual
customer experience. This was supported by implementation work
including retail training, effective people programs and working capital
management.
The report, findings and deployment of the program to
has been fantastic and is leading to significant
business improvement.” Already we are seeing team
focus and double digit sales growth.
Wayne Clarke, General Manager, Wollongong
UniCentre
• Through a program of insights, strategy and implementation, RDG provided
a deep and robust understanding of their consumers. This underpinned
a differentiated strategy focused on improvement of retail delivery and
customer service standards whilst preparing for consumer adaptation to
digital technology.
• Following this strategy RDG produced a fully tailored implementation
roadmap ensuring that the strategy is supported and implemented by key
stakeholders; including retail training and working capital management. RDG
remains as an adviser and facilitator of the implementation project.
Key data
Deliverables
Outcomes
• Double digit revenue increase
• Digital Business Fitness™ plan with implementation roadmap delivered
RDG Australian Retail Consumer Study 2012
Retail Doctor Group CEO, Brian Walker, has been awarded the International Retail Leadership Award: Asian Retail
Congress and won the Australian Institute of Management’s National Scholarship. He was nominated for the
Business Leadership Award: CPA Awards, Entrepreneur of the Year Award: Ernst & Young and Telstra Business
Awards. Brian was a finalist for Fastest Growing Start Up Business :BRW& Smart Company.
Awards
RDG Australian Retail Consumer Study 2012
Some of our ‘business fit’ clients 2NDS World
Amcal
AMEX
AMP Capital Investors
Apple Next Byte
Australian Geographic
Balance
Bennett’s Book Shops
Ben Sherman
Berkelouw Books
Bluespirit
Bob Jane T-Mart
Camping World
Chantelle
Chatswood Chase
Collins Street Precinct
Colonial Shopping
Centres
Co-op
Denim Enterprises
Dunklin
Edments
Farage Fashion
Fieldforce
FIFA
General Pants Group
Glassons
Global Brands Group
Gloria Jeans
Gloster Fashion
Go Vita
GPT
Hallensteins
Hairhouse Warehouse
Herringbone
Hillam
Hills in Hollywood
Hutchinson 3G
Hutchinson Vodafone
ISRA
Jan Logan Jeweller
Jetty Surf
Jewelbox
La Biosthetique
Lacoste
Leading Edge Golf
Lee Wrangler
Lifeline
L’Occitane
Mao and More
Marketplace Leichhardt
Mega Fruit
Melbourne Central
Microsoft
Mitre 10
National Australia Bank
Nautica
Next Byte
Nextra
Nutra Life
The North Face
ODMA
Optus World
Oxfam Shops
Passionata
Performance Golf
Pink Zebra
Price Attack
Ramsay Hospitals
Reebok
Rockport
Running Bare Fashion
Salt Water Wine Surf
Sheike
Speedo Surf Dive Ski
Socrates
Sun Edison
St George Bank
Stockland
Super Retail Group
True Alliance
Tyreright
Ugg Australia
University of Wollongong
Vitaco
Verosol
Vinnies
Westfield
Whitcoulls
Telstra Shop
Terry White Pharmacy
Yamaha
RDG Australian Retail Consumer Study 2012
Join our community! Sign up to our RDG community here and you will receive:
• Complimentary subscription to Retail Doctor News (a source of the latest Global and local retail news and Business Fitness ™ tips
delivered straight to your inbox!)
• Complimentary 30 min confidential conversation available with ‘The Retail Doctor’, Brian Walker on your business and it’s goals
• Exclusive access to early bird ticket sales and discounts to RDG events
• Invitations to invite-only RDG Networking Breakfasts
• Chance to be part of the growth and evolvement of a growing and diversifying retail sector, through community discussions and debates
on our private LinkedIn Community.
• Advance copies of the RDG Global Retail Trends Reports and Market & Consumer Studies and Insights Reports.
• Subscription discount and exclusive access to the Australian Retail Index for up to date benchmarking metrics
• …and more!
CLICK HERE or simply visit www.retaildoctor.com.au and follow the links to subscribe
RDG Australian Retail Consumer Study 2012
Retail Doctor Group are frequently requested to commentate on leading media on retail issues,
regularly appearing on ABC, Channel 9 News and A Current Affair and Channel 7 Today Tonight.
CEO & Founder, Brian Walker, is also a featured columnist for Inside Retail and Smart Company and
contributor to publications such as BRW, Franchise Buyer Magazine, RetailBiz, Tech Trader, Sydney
Morning Herald and My Business.
For all media enquiries please email: vikki@retaildoctor.com.au
Media
Recommended