R-PAC INTERNATIONAL CORPORATION LEVI’S: R …levisrfid.r-pac.com.hk/download/Levi vendor r-trac...

R-PAC INTERNATIONAL CORPORATIONLEVI’S: R-TRAC ONLINE ORDERING MANUAL

Thanks for choosing r-pac International as your Levi’s Brands Sundries supplier. Below, you will find easy instructions on how to order your tags, RFID and labels online and who to contact if you have questions about using this website or about an order you have placed. Please don’t hesitate to email or call us with any questions.

FIRST, please get set up as an r-pac International customer. Please contact the Customer Support person in your desired production country (Section 1) to become set up in our system and begin placing orders on r-trac. Sales and Customer Support contacts for each r-pac location are in the first pages of this manual below.

TABLE OF CONTENTS:

CONTACT LIST

1. GETTING STARTED1.1 LOGIN

2. SERVICE BUREAU ORDERING – HAVE R-PAC PRINT2.1 APD AND LSE SERVICE BUREAU ORDERING2.2 INPUT PRODUCTION AND SHIPPING INFO FOR PRINT JOB – R-PAC PRINTS YOUR ORDER 2.3 LSA SERVICE BUREAU ORDERING

3. CHECK THE STATUS OF YOUR ORDER

4. CANCEL YOUR ORDER

5. TRACKING THE SHIPMENT OF YOUR ORDER - R-PAC SALES SUPPORT & CUSTOMER SERVICE

LS&CO R-TRAC ONLINE ORDERING MANUAL AND PROCESS I R-PAC.COM

R-PAC HONG KONG LTD.

7/F., High Fashion Centre,1-11 Kwai Hei Street, Kwai ChungN.T., Hong KongPhone: 852.2991.9888Fax: 852.2991.9488

HK SALESVICTOR TOMobile: 852.6657.0933Direct: 852.2209.9170victor.to@r-pac.com

HK CUSTOMER SUPPORTPOLLY WONGDirect: 852.2209.9135polly.wong@r-pac.com.hk

CECI TAMDirect: 852.2991.2551ceci.tam@r-pac.com

SYDNEY LAMDirect: 852.2291.9102sydney.lam@r-pac.com

R-PAC KOREA LTD

Rm1513, Hanshincore BD, 11-9 Shincheondong,Songpa-KuSeoul, KoreaPhone: 82.2.2203.7784Fax: 82.2.2203.7826

JAIME HONG, DIRECTORMobile: 82.10.7616.7784jaimeh@kornet.net

JANIS PARK, MANAGERMobile: 82.10.8250.4437janisp@kornet.net

R-PAC PACKAGING (SHENZHEN) CO., LTD SHANGHAI BRANCH

Room 406/410,4th Floor,Mingyuan Business Center, No. #1199 Middle Fuxing RoadShanghai, ChinaPhone: 86.21.61248500Fax: 86.21.61248588

SHANGHAI SALESSANDY ZHOUMobile: 86.137643667681Direct: 86.21.6124.8548sandy.zhou@r-pac.com.cn

SHANGHAI CUSTOMER SUPPORTLEONA WANGDirect: 21.6124.8518leona.wang@r-pac.com.cn

R-PAC PACKAGING (TAIWAN) CO., LTD.

1F, No.19, Lane 106, Sec 3,Min-Chuan, East Road, Songshan District,Taipei City, TaiwanPhone: 886.2.27131525Fax: 886.2.25459047info.taiwan@r-pac.com

KENNETH LIN, GENERAL MANAGERMobile: 886.930320660kenneth.lin@r-pac.com

TAIWAN CUSTOMER SUPPORT

NANCY KAO, CUSTOMER SUPPORTPhone: 886.2.27131525 #18nancy.kao@r-pac.com

JOAN CHEN, CUSTOMER SUPPORTPhone: 886.2.27131525 #15joan.chen@r-pac.com

R-PAC GLOBAL CONTACT LIST:

R-PAC PHILIPPINES

30 STA. Ana Drive, BRGY. Sun Valley,Paranaque City, Philippines1700Phone: 632.822.0898Fax: 632.824.4125benito.guesslabel@gmail.com

BENITO TAMAYO, GENERAL MANAGERPhone: 632.822.0898benito.tamayo@guesslabel.com

BRYANT UY, MARKETING MANAGERPhone: 632.822.0898Mobile: 632.668.6255bryant.uy@r-pac.com, rpacphil@gmail.com

R-PAC SINGAPORE–R-PAC ACCESSORIES (S) PTE LTD

Blk 7030 Ang Mo Kio Ave 5#04-22 North StarSingapore 569880Phone: 65.63366124Fax: 65.63367180

BETTY TAN, ACCOUNT EXECUTIVEbetty.tan@r-pac.com

ADELINE LOW, ADMIN & ACCOUNT ASSISTANTadeline.low@r-pac.com

PT. R-PAC INDONESIA

Kompleks Toho, Blok D/3, Jl. Pantai Indah BaratPantai Indah Kapuk, Jakarta Utara 14470IndonesiaPhone: 62.21.55967798Fax: 62.21.55965884info.indonesia@r-pac.com

EFFENDY HUI, OPERATIONS MANAGERPhone: 62.21.66603158effendy.hui@r-pac.com

YOANNA MARISTELLA, ACCOUNT OFFICERyoanna.maristella@r-pac.com

R-PAC THAILAND

30/139 Sinsakhon Industrial EstateKhok Kham, Muang,Samutsakhon, 74000ThailandPhone: 662.105.4277Fax: 6634.452.336r-pac.th@precision-print.co.th

JARIYA PITINANON, GENERAL MANAGERMobile: 6689.982.9635jariya.seehaampai@r-pac.com

RACHAPHAK KITBUMRUNG, MARKETING MANAGER: SOFT LINESMobile: 6689.169.7429rachaphak.kitbumrung@r-pac.com

R-PAC VIETNAM LIMITED

#46, 8 A St, An Phu & An Khanh WardDistrict 2, HCMCVietnamPhone: 84.862.810 400info.Vietnam@r-pac.com

NIRANJAN ALUWIHARE, MANAGING DIRECTORPhone: 84.862.810.400 x112Mobile: 84.90.230.2267

R-PAC BANGLADESH LIMITED

Plot #7, Road #113 / AGulshan-2, Dhaka-1212BangladeshPhone: 88.02.9895001Fax: 88.02.8835944info.bangladesh@r-pac.com

SAROWAR MORSHED, MANAGER, NEW BUSINESS & SPDMobile: 88.017.5560.3359sarowar.morshed@r-pac.com

SOHEL SOLAIMAN, CUSTOMER SUPPORT MANAGERMobile: 88 017 2926 0544sohel.solaiman@r-pac.com

R-PAC PAKISTAN–AG-GIGI (PVT) LTD

105, Park Avenue, Block 6P.E.C.H.S., Shahrah-E-FaisalKarachi, PakistanPhone: 92.21.111.111.243Fax: 92.21.34549899info.pakistan@r-pac.com

ALI R. GHEEWALA, DIRECTOR92300.8294748ali@ag-gigi.com.pk

AZAM KHAN, SALES MANAGER9221.3453319692321.2551446azam@ag-gigi.com.pk

R-PAC MIDDLE EAST LTD

Warehouse # P6-181, P.O.Box 120387,SAIF-Zone, Sharjah, U.A.E.Mobile: 971.55.2237540Phone: 971.6.5574250Fax: 971.6.5574251info.uae@r-pac.com

SANJAY JAITHA, MANAGING DIRECTORMobile: 00971.50.4954592sanjay.jaitha@r-pac.com

R-PAC EL SALVADOR–R&M S.A. DE C.V.

Blvd del Ejercito Km 7 1/2, Complejo Regina, Nave #2Soyapango, San Salvador, El SalvadorPhone: 503.2211.0105

SEBASTIAN LEYTON, MANAGING DIRECTORsebastian.leyton@r-pac.com.sv

ELISA MEDINAelisa.medina@r-pac.com.sv

R-PAC INDIA PVT. LTD

C-7/2, T.T.C. Industrial AreaM.I.D.C. PawaneNavi Mumbai-400 705Phone: 91.22.6900.0150info.india@r-pac.com

SANJAY JAITHA, MANAGING DIRECTORMobile: 91.98230.77000sanjay.jaitha@r-pac.com

PAULOSE PARAKKADAN, OPERATION DIRECTORMobile: 91.9821031184paulosep@r-pacindia.com

R-PAC TURKEY–R-PAC TEKS. LTD.

Erzurum Kongre Cad. Örnek Mah.1541 Sokak No: 3Esenyurt, Istanbul, TurkeyPhone: 0090212.596.67.65Fax: 0090212.596.68.29info.turkey@r-pac.com

TOLGA TUYEL, OPERATION MANAGERMobile: 0090530.519.78.14tolga.tuyel@r-pac.com

MUGE INAN, SALES & MARKETING MANAGERMobile: 0090530.519.78.15muge.inan@r-pac.com

R-PAC MEXICO S. DE R.L. DE C.V.

Carretera a Calvillo Km. 9.2Santa Cruz de la Presa, Los NegritosAguascalientes, C.P. 20317 MexicoPhone: 52.449.978.2212Fax: 52.449.978.5277info.mexico@r-pac.com

FERMIN GONZALEZ, GENERAL MANAGER/SALES & MARKETING DIRECTORPhone: 52.449.9782212Mobile: 521.449.911.6117fermin.gonzalez@r-pac.com

ROSA ISELA ZAVALA, CUSTOMER SUPPORTING MANAGERMobile: 521.449.123.3651Rosa.IselaZavala@r-pac.com

R-PAC SRI LANKA C/O PRINTCARE PACKAGING LTD.

21, Sri Pushparama MwPahala BiyanwilaKadawatha, Sri LankaPhone: 94.11.292.8484info.sriLanka@r-pac.com

PRADEEP SUGATHADASA, MANAGING DIRECTORpradeep.sugathadasa@r-pac.com

R-PAC EUROPE S.A.R.L.

22, Rue I’Industrie,L-8399, WindhofLuxembourgPhone: 352.266.898.20Fax: 352.266.898.26

PABLO ARRILLAGA, REGIONAL SALES DIRECTORMobile: 352.621.210.405Pablo.Arrillaga@r-pac.com

FREDERICK HOGIE–BENELUX, REGIONAL SALES DIRECTORMobile: 32.498.52.86.21frederick.hogie@r-pac.com

NICK BLAAUW–DE, REGIONAL SALES DIRECTORMobile: 49.171.116.8180nick.blaauw@r-pac.com

R-PAC INTERNATIONAL CORP (USA)

132 West 36th StreetNew York, NY 10018 U.S.A.Phone: 212.465.1818Fax: 212.465.2122

JEREMY VAN HOUTEN, GLOBAL ACCOUNT EXECUTIVEPhone: 415.939.3621jeremy.vanhouten@r-pac.com

1.1 LOGIN

A. Input your login name and password.

B. Select “Levi’s” after logging in.

2. SERVICE BUREAU ORDERING – HAVE R-PAC PRINT

A. After you login and arrive at the Main Menu, select the Levi’s market you need Service Bureau production for.

2.1 SERVICE BUREAU ORDERING FOR LSE AND APD MARKETS

A. Input PO/Contract number, Vendor number, Garment Product Code, Plant Number or EAN number and select “Search”.B. Select the item/items to be printed.C. Select “Add to Job” to get to next review screen below before sending to r-pac for printing.

2.2 INPUT PRODUCTION & SHIPPING INFO FOR PRINT JOB – R-PAC PRINTS YOUR ORDER

A. “Bill To” and “Ship To” addresses are entered at ordering time and are saved automatically into the system. User can edit or delete the saved info if needed using the “Manage Ship Info“ tab. If you have new addresses to input, select “Other” in the drop down field and fill in the new address information.B. Select overage % you would like for this order.C. Select desired r-pac production location.D. Select any additional items you would like to add to this PO (by Levi’s Sundries code) and hit “Add”.E. Enter your Vendor PO.F. Hit confirm and follow the prompts to send the order to production.

2.3 SERVICE BUREAU ORDERING FOR LSA MARKET

Ordering for this region functions the same basic way as ordering for APD and LSE regions with the following exceptions:

1. LSA is the only region at this time where RFID is available to order.2. RFID must be ordered as a separate r-trac input and cannot be a combined input with non RFID items even if they are on the same PO. 3. A PO can be entered more than once to allow RFID and Non RFID on the same PO#.4. Please note that RFID is at the top of the item list in the “Format” drop-down on the “Job Set-Up List” screen.

3. CHECK THE STATUS OF YOUR ORDER

1. Select “Check Order Screen” from the Main Menu

2. Search by one or several qualifiers: Print shop, Job, Job Status, UPC, Product Code, etcetera. Input in the named field. 3. Select “Search”.

4. CANCEL YOUR ORDER

1. Follow steps from section 5 above. After you hit “Search” you will see the following screen. Select the job you would like to cancel:

2. In the next screen, select “Job Cancel” and then confirm when prompted.

3. Your status for this order will now read “Canceled” in a job search.

5. TRACKING YOUR ORDER

Please note that different countries have different wait periods before tracking information becomes available. Please contact your Customer Support person in the production country for extra tracking info.

R-PAC INTERNATIONAL CORPORATION LEVI’S: R …levisrfid.r-pac.com.hk/download/Levi vendor r-trac...

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