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Red Flag Rule Training for the
Veterinary Industry
© Chery F. Kendrick & Kendrick Technical Services
What is the Red Flag Rule?
The Red Flag Rule is a relatively new rule developed by the FTC (Federal Trade
Commission) to help prevent identify theft and credit card fraud
© Chery F. Kendrick & Kendrick Technical Services
Does this apply to you? YES! The FTC ruled that members of the veterinary team must comply.
The Red Flag Rule
© Chery F. Kendrick & Kendrick Technical Services
• It’s not HIPAA- the RFR protects financial information not medical info
• Specifically for protection of consumers (that would be our clients) from identity theft
• HIPAA policies can overlap with the RFR in terms of identity protection (such as Social Security Numbers)
Isn’t This The HIPAA Rule??No, this is a cat of different stripes
© Chery F. Kendrick & Kendrick Technical Services
So, let’s get started
© Chery F. Kendrick & Kendrick Technical Services
Risk Assessment Checklist
• Your Practice Manager has created a “Risk Assessment Checklist”
• Let’s work through the checklist
© Chery F. Kendrick & Kendrick Technical Services
Potential Red Flags
• Gathering information on forms that extend credit for veterinary care.
• Client information for pet health insurance forms.
• Accepting credit card payments by phone or mail on written-in forms.
• Accepting credit card payments at the front desk upon checkout.
© Chery F. Kendrick & Kendrick Technical Services
Potential Red Flags Continued
• Accepting checks and obtaining personal info, such as SSN and driver’s license number.
• Forms completed by clients for veterinary service.
© Chery F. Kendrick & Kendrick Technical Services
Steps to Take
• Don’t leave files on counters where public has access
• Keep file cabinets secured
© Chery F. Kendrick & Kendrick Technical Services
More Steps to Take
• Take private information by phone out of public’s earshot
© Chery F. Kendrick & Kendrick Technical Services
Computer Access
• Secure client information by
logging in/out before leaving terminal
Protect Your Password!!
© Chery F. Kendrick & Kendrick Technical Services
Credit Card Safety
• Match name on credit card to driver’s license or other form of picture ID
• Hand credit card back directly to the client you received it from
• Do NOT lay credit cards down on desk or counter
© Chery F. Kendrick & Kendrick Technical Services
Checks
• Match name on check to driver’s license or other form of picture ID
• Immediately secure checks in locked drawer
• When you are preparing deposit slips
do so in private
© Chery F. Kendrick & Kendrick Technical Services
• Beware of what you put in the trash un-shredded. Thieves use contents of trash containers to steal identities.
• Shred all messages or notes with information about personal records such as addresses, and billing info.
• Don’t forget electronic media: shred discs , clear out files before disposing of computer.
The Importance of Shredding
© Chery F. Kendrick & Kendrick Technical Services
1) Guard personal information collected2) Carefully handle credit cards3) Secure personal checks4) Log in/out of computers5) Guard passwords
Summary
© Chery F. Kendrick & Kendrick Technical Services
Now you have completed your training to help stop identity theft
© Chery F. Kendrick & Kendrick Technical Services
Call “Doc Chery”Dr. Chery F. Kendrick
Veterinarian & Regulatory SpecialistKendrick Technical Services
865-405-4255DocChery@charter.net
www.KendrickTechServices.com
Questions?
© Chery F. Kendrick & Kendrick Technical Services
Dr. Chery F. KendrickVeterinary Regulatory Specialist
865-405-4255Chery@KendrickTechServices.com
www.KendrickTechServices.com
Kendrick Technical Services
© Chery F. Kendrick & Kendrick Technical Services
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