PROJECT ON REDUCTION OF COMPLAINTS FROM NETWORK-anurag

PROJECT ON REDUCTION OF PROJECT ON REDUCTION OF COMPLAINTS FROM NETWORKCOMPLAINTS FROM NETWORK

BY:ANURAG AGGARWAL

Bharti Airtel Limited, a part of Bharti Enterprises, is India's leading provider of telecommunications services. Bharti Airtel, formerly known as Bharti Tele-Ventures Limited (BTVL) is India's largest Telecom Business operator with more than 75 million subscribers It also offers fixed line services and broadband services. It offers its TELECOM services under the Airtel brand and is headed by Sunil Mittal. The company also provides telephone services and Internet access over DSL in 14 circles. The company complements its mobile, broadband & telephone services with national and international long distance services. The company also has a submarine cable landing station at Chennai, which connects the submarine cable connecting Chennai and Singapore.

SR. NO. CS TRAFFIC VALUE DESCRIPTION

1. 0 TO 1.5 ERLANG LESS TRAFFIC

2. 1.5 TO 13 ERLANG MODERATE TRAFFIC

3. 13 + ERLANG HEAVY TRAFFIC

• THERE ARE 2 TYPES OF CUSTOMER1.HVS (HIGH VALUE SUBSCRIBER)2.NON-HVS (NON- HIGH VALUE SUBSCRIBER)

• HVS COMPLAINTS ARE AT PRIORITY 1.• NON-HVS COMPLAINTS ARE AT PRIORITY 2.

1. COLLECTION OF DATA.2. CREATION OF TABS.3. PLOTING OF TABS ON MAPINFO.4. CREATION OF THEMATIC OF EACH TABLE.5. SELECTION OF SITES TO BE OPTIMISED

ACCORDINGLY.6. PLANNING TEAM MAKES ACTION

ACCORDINGLY.

• List of complaints of High Value Subscriber and Non- High Value Subscribers in detail.

• List BBH (bouncing busy hour) reports on daily basis.

• Latest Site data.• Latest Carrier data.• Latest Neighbour data.• Latest RNC Boundaries.• Latest Vector.• List of new sites.

• TABS ARE CREATING BY USING A. MS EXCELB. MCOM

• SITE DATA IS PLOTTED ON MAPINFO.• THEMATIC IS CREATED.

• Database Parameters Changes• Antenna Optimization• Frequency changes• Neighbor addition and deletion• Formation of new location areas• Addition of new cell sites

• Many problems can be solved by changing some database parameters.

• Some of the common changes areA. Handover parameters and thresholdsB. Maximum transmit power of BTSC. Paging parametersD. SDCCH Parameters

• This includes changing of antenna tilts, orientations, positions.

• Sometimes the antenna may also be changed.A. Antenna azimuth is wrong.B. Antenna is connected in a reverse way.

• Frequency changes help us to control the interference in the network.

• However one should be careful when doing changes so that this changes do not affect the other sites adversely.

• If there are a lot of changes it is advisable to change the whole frequency plan.

• A careful study of cell coverage area and server area helps in making those changes.

• Many problems arise due to wrong neighbor definitions or missing neighbors.

• Neighbor definitions must be reviewed on a regular basis. Statistics and drive tests provide good inputs for this purpose.

• Sometimes to solve coverage hole problems we need to add more site (normally micro or pico cells)