PRODUCT SHEET LEVEL 4 NVQ DIPLOMA IN CUSTOMER SERVICE · 2018-05-15 · To achieve the Level 4 NVQ...

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L4NVQDCS_V4_23/01/18

PRODUCTSHEET

LEVEL4NVQDIPLOMAINCUSTOMERSERVICE

QualificationOverviewThepurposeoftheLevel4NVQDiplomainCustomerServiceistoprovidelearnersalreadyworkingwithincustomerservices,withtheskills,knowledgeandunderstandingrequiredtoprogresstoahigherlevelofresponsibility,suchasmanagement.

QualificationStructureToachievetheLevel4NVQDiplomainCustomerServicelearnersmustcompleteaminimumof50credits:14creditsfromMandatoryGroupMandaminimumof20creditsfromOptionalGroup01.Amaximumof16creditscancomefromOptionalGroup02.Atleast38ofthecreditsmustbeachievedatLevel4orabove.

QualificationDocumentsAQualificationSpecificationandEvidenceLogbookisavailabletocentresfromourwebsitewww.futurequals.com.However,specificationswithindicativecontentorotherguidancewillbeprovidedtocentresuponlearnerregistration.

ProgressionOpportunitiesTheLevel4NVQDiplomainCustomerServicehasbeenspecificallydesignedtosupportprogressionontootherrelevantqualifications,includingtheLevel5DiplomainManagementandLeadership.

Level:4

Age:18+,19+

TQT:500GL:178

Credits:50

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