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for systemizing people operations
What is a Process & Procedure System?
123
COMPROSE everyone knows what to do
COMPROSE © Copyright © 2013
It’s your operational roadmap
Procedures
Detailed
Tasks Policies
Process
Business Goal
A GOOD system answers these key questions…
What is the expected result?
How do we get there? (How?) What
are the “best practices”? (Nuances)
Who does what when?
(Accountability)
What do we do if something goes
wrong? (Contingencies)
How can we improve?
Procedures
Detailed
Tasks Policies
Process
Business Goal
for systemizing people operations
Let’s look at some examples
Procedures
Detailed
Tasks Policies
Process
Business Goal
Goal:
Compliance, Standardized Training
Banking Client Example
New
Depository
Accounts
After auditors identified
weaknesses in the bank’s controls
and a lack of clear procedures, we
helped them create an easy-to-use
“system” for New Accounts.
Next up: Teller Operations and
Lending.
Goal:
Reduce Backlogs, Improve Service
IT Client Example
Application
Support &
Change
Management
The IT support staff of a large non-
profit organization was experiencing
backlogs and getting complaints from
end users. We helped them break
down their process into a system of
SOPs and set guidelines. This helped
them streamline the process and
ensure that change requests were
always handled in a standardized
manner.
Goal:
Reduce errors, decrease new-hire ramp up time.
Retail Client Example
Order
Fulfillment
After a national parts supplier
experienced a sharp decline in their
customer satisfaction rating due to
transaction errors, their CEO became
concerned. Due to fast growth, training
became haphazard. Using our Zavanta
software and method they were able
to create a rock-solid “Customer
Service System” for training new hires
and that enabled them to standardize
operations across store locations.
Operations Mapping™
Method
Process & SOP Software
ZAVANTA®
Process & SOP
Software
Learn more: comprose.com 123
everyone knows what to do
We help organizations design
Process & Procedure systems
that they can manage with, train from
and that regulators LOVE.
FDIC Toyota UCLA Clorox First Bank
Complete Nutrition Ecolab Wellpoint
Petro Valdez Refinery Fiserv Kansas Medical Center
AFBA Gannett Premera Blue Cross Blue Shield
Affinity Federal Credit Union Boston Private Bank
Florida’s Natural Growers City of Fresno
Peoples United Bank Sudarshan Eye Experts
VCU Health Systems/MCV Hospitals First Bank
COMPROSE 1-800-719-8964
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