problems and solutions of call centers in Albania

”How to get rid of market problems in call centers?”

Subject: Communication in business

Instructor: Christopher Leazer Student: Enela Bregu

The slaves of 21-st century

*Same service different profits

• Cheap labor • Bias on wages

(call center’s operators)

* Offering competitive wages in the market.

900€-1000€ 280€-350€

*Minimum wage in Albania is below

Image protectionBias

Market within the market

*Decrease unemployment

*Students supporters

Are you a student? Looking for work ? Here we are………..

Population 13%-14%*

Youth 26.9%*

Instat 2013*

Unemployment

“I fear the day that technology will surpass our human interaction. The world will have a generation of idiots.” A.Einstein

• The death of salesman• Alienation

Being robots

• Video calls (permanent customers)

• Video conference to present the product and place.• Visiting the company

solution

• More and more interdepended

Loosing our culture

*Th. Friedman- The world is flat

Albania India=

• Going international means making the world small so you can access.

• Develop your knowledge about different culture

Do you want to be an EU citizen ? protection

Satisfaction at work?

Hours and hours speaking in an uncomfortable place

Difficult to get promoted

Lack of CSR

IDS- intercom data service

Student’s market

*Call centers are “student’s American dream” ???

830 employees

45% students

Social medias

• The allowance of people to work at home

• To create courses for foreign language

• Pay attention to CSR

Recommendations

• Dear CIT students make your best to distinguish in the market and never follow the flow of students toward call centers.

from Enela (as a student)

Don’t loose your degree at call center’s offices

Be in the perfect place….

We are the market which cares about your future……

Welcome at CALL CENTER’s office… from Enela (call center consulter)

Got your degree?

Call your dreams…

THANK YOU FOR YOUR ATTENTION!