Problem Solving Training Jeopardy Game 3-11-16

(Performance-Improvement-Coach, 2012-2016)

(Educational Technology Network, 2009)

Apologize Problem Solving Steps Disney

10 10 10

20 20 20

30 30 30

40 40 40

50 50 50(Educational Technology Network, 2009)

Question 1 - 10

• The Best time to apologize

(Educational Technology Network, 2009)

Answer 1 – 10

• What is immediately?

(Educational Technology Network, 2009)

Question 1 - 20

• I’m sorry or I apologize

(Educational Technology Network, 2009)

Answer 1 – 20

• What are ways to apologize?

(Educational Technology Network, 2009)

Question 1 - 30

• 3, 9, 10, 12

(Educational Technology Network, 2009)

Answer 1 – 30

• What is apologizing too much?

(Educational Technology Network, 2009)

Question 1 - 40

• The sound of your voice.

(Educational Technology Network, 2009)

Answer 1 – 40

• What is tone?

(Educational Technology Network, 2009)

Question 1 - 50

• I’m truly sorry for the inconvenience (problem), I will do my best to work with you to resolve the issue as quick as possible.

(Educational Technology Network, 2009)

Answer 1 – 50

• What is a sincere apology?

(Educational Technology Network, 2009)

Question 2 - 10

• Four

(Educational Technology Network, 2009)

Answer 2 – 10

• The Number of Problem Solving Steps

(Educational Technology Network, 2009)

Question 2 - 20

• Take a step back to analyze what they true issue is. Identifying the true issue is the only way to solve the issue. If you try to solve what may look to be the problem and it turns out that was not the problem, you will waste time. Your client will get aggravated and potentially leave the company.

(Educational Technology Network, 2009)

Answer 2 – 20

• What is defining the problem (Mind Tools, 2016)?

(Educational Technology Network, 2009)

Question 2 - 30

•Provide options to your clients that will help to resolve the issue. It is important that you provide them the options and allow them to make the decision that works best for them. They want to be a part of making decisions. Feel free to add in your suggestions if the client asks for them.

(Educational Technology Network, 2009)

Answer 2 – 30

•What are generating alternatives (Mind Tools, 2016)?

(Educational Technology Network, 2009)

Question 2 - 40

• Collaborate with your client to help them make the best solution. Add in any experiences you have seen to help them see all sides. If alternatives are an option, add them in for the client. Remember it is ultimately their decision to make, do not get upset if they do not go with a decision you would have made.

(Educational Technology Network, 2009)

Answer 2 – 40

• What are evaluating and selecting alternatives (Mind Tools, 2016) ?

(Educational Technology Network, 2009)

Question 2 - 50

• The final step is where the problem is solved. Hopefully it is a solution that has made your client happy. Remember there are times where you can do your all, but some clients just may not be happy no matter what you do. As long as you have tried and involved your manager if needed to provide them the best customer service and solutions, you have done your job.

(Educational Technology Network, 2009)

Answer 2 – 50

• What are implementing solutions (Mind Tools, 2016) ?

(Educational Technology Network, 2009)

Question 3 - 10

• Leader of the club?

(Educational Technology Network, 2009)

Answer 3 – 10

• Who is Mickey Mouse?

(Educational Technology Network, 2009)

Question 3 - 20

• A spoon full of _______ makes the medicine go down.

(Educational Technology Network, 2009)

Answer 3 – 20

• What is sugar?

(Educational Technology Network, 2009)

Question 3 - 30

• An adventurous princess who sacrifices her voice for love.

(Educational Technology Network, 2009)

Answer 3 – 30

• Who is Princess Ariel?

(Educational Technology Network, 2009)

Question 3 - 40

• Goofy, Pluto, & Donald

(Educational Technology Network, 2009)

Answer 3 – 40

• Who are Mickey’s Best pals?

(Educational Technology Network, 2009)

Question 3 - 50

• 1955

(Educational Technology Network, 2009)

Answer 3 – 50

• What is the year Disneyland opened?

(Educational Technology Network, 2009)

References

PowerPoint Jeopardy Templates Downloads, Educational PowerPoint Information. (2009). Retrieved February 1, 2016, from http://www.edtechnetwork.com/powerpoint.html

These Problem Solving Steps actually do work. (2012-2016). Retrieved February 6, 2016, from http://www.performance-improvement-coach.com/problem-solving-steps.html