PRO40253 INTL Operational Guide_EU

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RESERVATIONSON-LINE / AMADEUS CRUISERegister or access to the Oceania Cruises Online Booking Engine bye-mailing: InfoEU@OceaniaCruises.com

Register or access to Amadeus Cruise by providing Amadeus Cruiseofce ID via: InfoEU@OceaniaCruises.com

OPTIONS & PAYMENTS

DEPOSIT500 per person up to Penthouse grade and 20% o Fare or

Oceania, Vista and Owners Suite.

CONFIRMATIONOptions are confrmed only once money has been posted againsta booking. The deposit or ull payment, i due should be receivedby Oceania Cruises within the option period. Payment can be madeby wire transer, company credit card or client credit card. I usinga client card or ull payment or fnal balance, the ull amount willbe charged and any commission due will be returned to the agent2 weeks prior to sailing. When paying by wire transer, we willconfrm an option upon receipt o the banks confrmation o thetranser. I fnal balance is not received by Oceania Cruises at

the due date bookings are subject to possible cancellation withoutprior notifcation.

When confrming a booking and arranging payment,please e-mail Accounting@OceaniaCruises.com

and copy ResEU@OceaniaCruises.com

INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES

KEY CONTACTSEUROPEAN RESERVATIONS DESKMONDAY FRIDAY (09:00 17:30 GMT)SATURDAY (09:00 15:00 GMT)ResEU@OceaniaCruises.com

SARAH CALLUSReservations Manager

+44 845 505 1920, Option 1 or 2SCallus@OceaniaCruises.com

VICKY WEEKS

Reservations Supervisor+44 845 505 1920, Option 1 or 2

VWeeks@OceaniaCruises.com

SUNDAY CLOSEDEmail ResSupervisors@OceaniaCruises.com andalso please copy ResEU@OceaniaCruises.com

TELEPHONEUK: +44 845 505 1920

EMAILFor ALL questions relating to reservations /administration / documentation, please emailResEU@OceaniaCruises.com

INTERNATIONAL SALES SUPPORTInfoEU@OceaniaCruises.com

KATE GIBBSSales Support

+44 845 505 1920, Option 3KGibbs@OceaniaCruises.com

SALES & MARKETING / COMMERCIALRIET GOETSCHALCKXSales Manager, Mainland Europe+32 3298 8470RGoetschalckx@OceaniaCruises.com

ANGELA DINCKELSSales Manager, Germany, Switzerland & Austria

+49 6131 603 9760ADinckels@OceaniaCruises.com

ACCOUNTSMarketing | +44 2380 682290

AccountsPayable@OceaniaCruises.com

Bookings | +44 845 505 1920ResEU@OceaniaCruises.com

OCEANIA CRUISES BANK DETAILSWire payments made to Oceania Cruises bank

account should be directed as ollows:Bank Name: Bank o AmericaBranch: 5 Canada Square, London EC1Account Name: Oceania Cruises, Inc.IBAN: GB57 BOFA 1650 5049 5180 30Swit/BIC: BOFAGB22

VOYAGES SHORTER THAN 15 DAYS(FINAL PAYMENT DUE AT 90 DAYS)

Bookings made outside 98 days o sailing must be confrmedand deposit paid within 7 days.

Bookings made within 91-97 days o sailing must be confrmedand fnal payment paid within 7 days.

Bookings made within 76-90 days o sailing must be confrmedand fnal payment paid within 3 days.

Bookings made within 0-30 days o sailing must be confrmedand fnal payment paid at time o booking.

VOYAGES 15 DAYS OR LONGER(FINAL PAYMENT DUE AT 150 DAYS)

Bookings made outside 158 days o sailing must be confrmedand deposit paid within 7 days.

Bookings made within 151-157 days o sailing must beconfrmed and fnal payment paid within 7 days.

Bookings made within 31-150 days o sailing must beconfrmed and fnal payment paid within 3 days.

Bookings made within 0-30 days o sailing must be confrmedand fnal payment paid at time o booking.

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