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ABC BankPresenters:Brian Diggs
Huong VuTejaswini Mogal
Company Background Business Concerns Project Request Business Proposition Business Requirements Business Constraints Value Added
Agenda
Established in 1990 Clientele composed of small businesses and
personal banking checking and savings accounts
Our customer base is in the Greater Houston and Clear Lake area with several branches in the Galveston, Webster, and Texas City area.
Background
ABC Bank current operations only allows customers to make deposits/withdrawals at their local branches.
The bank itself does not have ATMs.◦ Customer has to pay a nominal fee to withdraw their money
using the external ATM vendors. This mode of operation is inconvenient to customers
and not efficient for the business.◦ Cons
Customers have to come into the bank and manually fill out deposit/withdrawal slips
Bank processing time of customer information is far behind their competition due to the fact that they can only service their customers through the traditional methods
Customers out of town don’t have the ability to access their account information.
Business Concerns
Cre8tive Solutions Consulting Firm LLC. Project Sponsor: James Enkenlible Position: Senior IT Project Manager Email: James.E@cre8tive.com Phone: 832-999-9991 ext-911
Project Request
Provide customers with the ability to execute transactions (access banking information, withdraw cash, deposit money) from remote locations through the use of automated teller machine (ATM) machines.
Give customers the ability to check account information using an automated phone system.
Offer free Mobile Banking System (MBS)
Business Proposition
Business Requirements Identify hardware/software to be used for the
ATM Identify locations where the ATM will be placed Determine what security measures need to
implement◦ Customers security◦ Account protection◦ Cash handling transactions
Establish maintenance requirements Determine the networking system
requirements
Time Money resource Human resource Supplier management Security integrity
Business Constraints
The ATM services give ABC Bank the ability to do more business in more places at any time simultaneously
More customers added more money put into banks profit increases
Saves manpower decrease wasted time profit increases
Value Added
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