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Introduction to Six Sigma
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Six Sigma
An Introduction
When to use Lean or Six Sigma and When not to use?
Why they Fail?
Lack of Focus
Projects not Business Related
Improper Focus
Under Investment
Lack of Mentors
Associate Competence & Attrition
When do Individuals and Organizations Fail using Lean and Six Sigma?
Historical Perspective
Quantitative Perspective
Statistical Perspective
Quantitative Perspective
Customers PerspectiveSix Sigma starts and ends with Customers
CUSTOMERS
What is my customers view of the
process?What do the customers
expect out of the process?
How do my customers
measure the process?
What is my customers
definition of a defect?
Is my customer
satisfaction increasing?
Are my customers
referring and buying again?
Operational Perspective
DMAIC Phases
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