Practice Support Service Agreement

Practice Support Service Agreement

Valerie Jackson,Practice Improvement Advisor

MMC Physician-Hospital Organization

Portland, Maine

About UsThe MMC Physician-Hospital Organization is a not- for-profit that serves as a bridge between the Community Physicians of Maine and Maine Medical Center with the shared goal of delivering high quality, cost effective healthcare to our communities.

Over 1000 physicians in 338 Practices (125 Primary/213 Specialty)

Services include: Practice Support Redesign Services Primary and Specialty Care

Coordination Behavioral HealthCare Program Contracting and Payer Relations

www.mmcpho.org

Redesign ServicesPractice CoachingPCMH CoachingTargeted InterventionsEducational Workshops

Practice Improvement Advisors (2.0 FTE)

Provider Relations Manager (.3 FTE)

Resources

Need to Create a Service AgreementTo define & clarify scope of

serviceTo establish mutual

expectationsTo determine initial length of

engagement To provide a mechanism for

service review

And perhaps most importantly….

To set the overall tone of the coach-leader-practice

relationship

Sample Agreement

Use & ResultsRolled out in early spring

2011Currently using with 6 of

the 16 practices we are actively coaching

Coaches find it very helpful, particularly in the initial discussion

Leaders like the clarity and the list of services “helps us to focus on what you can do vs. what you can’t do for us”

Next Steps

Continue to solicit feedback from practices

Revisit contract vs. agreement

Consider adding to list of services

Consider adding specific component to ensure leader/coach meetings

Contact Info:Valerie Jackson, Practice Improvement

Advisorjacksv2@mmc.org 207-482-7077

Questions?

Comments?