Powering Global Connections - FedEx Newsroom · FedEx begins operations 1994 FedEx launches...

Corporate Overview Updated 9/2018

Powering Global ConnectionsCorporate Overview Updated 1/2021

Who We Are

Our Mission

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FedEx Corporation will produce superior

financial returns for its shareowners by

providing high-value-added logistics,

transportation, and related business

services through focused operating

companies. Customer requirements will

be met in the highest quality manner

appropriate to each market segment

served. FedEx will strive to develop

mutually rewarding relationships with its

team members, partners, and suppliers.

Safety will be the first consideration in all

operations. Corporate activities will be

conducted to the highest ethical and

professional standards.

Diversity, Equity and Inclusion

"At FedEx, our workforce is as diverse as the world we

serve, and we believe that everyone deserves respect.

Embracing diversity is not just the right thing to do; we also

have proven that it fosters innovation and makes us a more

competitive company. It’s also about fostering acceptance,

promoting anti-biases, and encouraging a more inclusive

society. These values are core to who we are and how we

operate."

-Chairman and CEO Fred Smith and President & COO Raj Subramaniam

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FedEx is consistently named among the world’s most valuable and admired brands.

FORTUNE No. 14 among

“World’s Most Admired

Companies”

Forbes

One of the “Best

Employers for Diversity”

Reputation Institute

“RepTrak 100”

List of the World’s Most

Reputable Companies

Forbes

“World’s Most Valuable

Brands”

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FORTUNE “100 Best

Places to Work”

Newsweek Magazine

America’s Best

Customer Service

2021 - #1 for Shipping

and Delivery Services

U.S. Chamber of

Commerce Foundation

“Corporate Citizenship Hall

of Fame Inductee”

600K TEAM MEMBERS≈

5K OPERATING FACILITIES>

18M SHIPMENTS PER BUSINESS DAY (AVG. DAILY VOL.)

>

200K VEHICLES>

680 AIRCRAFT

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400M DAILY TRACKING REQUESTS>

28 GLOBAL DATA CENTERS

220 COUNTRIES AND TERRITORIES SERVED>

Strength in Numbers

>

We connect people and possibilities around the world.

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1973FedEx begins

operations

1994FedEx launches fedex.com and offers

first package-status tracking

1977FedEx successfully lobbies

for unrestricted routes

1998FedEx acquires Caliber

System, Inc.

1981FedEx opens SuperHub

in Memphis

2004FedEx acquires Kinko’s and

Parcel Direct

2013FedEx launches FedEx

DeliveryManager®

2014FedEx acquires Bongo

International and GENCO

1989FedEx acquires

FlyingTigers

2016FedEx acquiresTNT Express

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How We Succeed

We deliver the best service and value possible by:

• Competing collectively

• Operating collaboratively

• Innovating digitally

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Our Leadership

Raj SubramaniamPresident and COO

FedEx Corporation

Robert B. CarterEVP, CIO

FedEx Corporation

Judith H. EdgeCVP, Human Resources

FedEx Corporation

Henry J. MaierPresident and CEO

FedEx Ground

Brian PhilipsPresident and CEO

FedEx Office

Mark R. AllenEVP, General Counsel

and Secretary

FedEx Corporation

John SmithPresident and CEO

FedEx Freight

Frederick W. SmithChairman and CEO

FedEx Corporation

Don ColleranPresident and CEO

FedEx Express

Brie CarereEVP, Chief Marketing and

Communications Officer

FedEx Corporation

Jill BrannonEVP, Chief Sales Officer

FedEx Corporation

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Udo LangePresident and CEO

FedEx Logistics

Richard W. SmithRegional President and EVP

U.S. Domestic and

U.S. International

Sev McMurtryCVP, Operations and

Service Support

FedEx Corporation

Mike LenzEVP, CFO

FedEx Corporation

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Our Portfolio of Services

The largest expresstransportation companyin the world.

Cost-effectivebusiness and residentialpackage shipping.

Priority and economyless-than-truckload (LTL)freight shipping.

Marketing, sales, ITand customer servicesolutions for customers.

Global transportation, supplychain, trade/customs ande-commerce solutions.

Print and copy services,shipping pickup anddelivery, and same-daycourier service.

FedEx Express Global NetworkOur 13 hubs connect 220+ countries and

territories and more than 99% of the

world’s GDP. Air Routes (includes FedEx Express & interline routes)

Major Hub Locations

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FedEx Express connects the world with time-definite air-ground

services. The world’s largest cargo airline and

express transportation company now includes

TNT Express, enhancing our global network for

customers in the U.S.; Canada; Asia Pacific;

Europe; Middle East, Indian Subcontinent and

Africa; and Latin America and Caribbean.

275K TEAM MEMBERS>

650 AIRPORTS>

680 AIRCRAFT*

89K MOTORIZED VEHICLES>

6.5M PACKAGES MOVED (AVG. DAILY VOL.)

>

29M POUNDS OF FREIGHT MOVED(AVG. DAILY VOL.)

>

Numbers include TNT Networks*Gross available aircraft includes parked

FedEx Ground offers fast, economical delivery

in the U.S. and Canada and is faster to

more locations than UPS Ground.

600 FACILITIES>

39 HUBS

225K TEAM MEMBERS>

12M PACKAGES MOVED (AVG. DAILY VOL.)

>

85K MOTORIZED VEHICLES>

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>

FedEx Freight simplifies LTL shipping

in the U.S., Canada,

Mexico, Puerto Rico

and U.S. Virgin Islands.

370 SERVICE CENTERS≈

43K TEAM MEMBERS

25K MOTORIZED VEHICLES>

>

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105K>SHIPMENTS(AVG. DAILY VOL.)

FedEx Services Team members coordinate

sales, marketing,

communications, information

technology and customer

service support for the FedEx

global brand.

Innovative solutions

• FedEx Delivery Manager®

• SenseAware®, a

FedEx innovation

15K TEAM MEMBERS>

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5.5M CUSTOMS BROKERAGE TRANSACTIONS ANNUALLY IN NORTH AMERICA

>

32 COUNTRIES WITH ON-SITE LOCATIONS

238 FACILITIES

20K TEAM MEMBERS>

• Air and Ocean Cargo Networks

• Customs Brokerage and Trade Solutions

• Supply Chain Services

FedEx Logisticsconnects supply chains globally

through a logistics solutions

organization.

FedEx Office makes shipping and

printing convenient.

14K TEAM MEMBERS IN THE U.S.≈

Services provided• Pack and ship

• Copy and print

• Large-format printing

• Signs and graphics19

2,200 LOCATIONS

800

OFFERING FEDEX SAMEDAY® CITY SERVICE TO:

34 MARKETS

VEHICLES >

WITH

≈

How We Innovate

FedEx and E-Commerce

E-commerce is a fundamental part of retailing today

and has profoundly changed how consumers make

purchases. We continue to expand our convenience

network and explore innovative alternatives to help

customers and business deliver.

Our services go beyond shipping

• Seamless online shopping experience with ShopRunner

• Website and marketplace integration

• Flexible delivery options

• FedEx Extra Hours at eligible retailers

• Customized, reliable packaging

• Simplified returns

• E-commerce education and marketing tools

• Access to international markets

• E-commerce fulfillment21

Our Retail Footprint

We offer a range of options from full-service

printing and shipping to pack, ship and hold

services, to quick drop-off points.

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Our more than 59,000 locations for

U.S. consumers include

• FedEx drop-off and pickup available in

over 18,000 locations including

Walgreens, Dollar General, Kroger and

Albertsons.

• FedEx Ship Center® and FedEx

Authorized ShipCenter ® locations

• 32,900 FedEx® Drop Box locations

• FedEx Office locations in Walmart stores

• Robotics

• Blockchain

• Drones

• Automation

• Multi-year collaboration with Microsoft

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The Next Wave of Technology & Innovation

What We Stand For

Sustainability

Learn more at sustainability.fedex.com

GOAL: 30% reduction in aircraft emissions

intensity by 2020

PROGRESS: 24% reduction*

GOAL: 50% increase in FedEx Express

vehicle fuel efficiency by 2025

PROGRESS: 41% increase*

GOAL: 30% of jet fuel from

alternative fuels by 2030

PROGRESS: First alternative

fuel delivery anticipated in first half of 2021

GOAL: LEED certification on new U.S.

FedEx Express buildings

PROGRESS: 3 added in FY19 (22 total across

FedEx Express)

GOAL: Expand on-site energy generation

and renewable energy for facilities

PROGRESS: 2 new on-site solar installations

in FY19 (25 total)

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Our Reduce, Replace, Revolutionize approach guides environmental efforts to drive the responsible and efficient

use of resources, optimize our business, lower costs, and deliver value for our business and our stakeholders.

*Progress measured from 2005 baseline

FedEx Cares – Our commitment to make the world a better place

• GOAL: Positively impact 50 million

people around the world by our

50th anniversary in April 2023

• HOW: Skills based and hands-on

volunteerism, charitable giving and

in-kind shipping

• Strategic Areas of Focus

– Global entrepreneurship

– Sustainable logistics

– Delivering for good

– Diversity, Equity and Inclusion

Learn more at fedexcares.com

THE PURPLE PROMISE

“I will make every FedEx

experience outstanding.”

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Our Culture

What we deliverThe Purple Promise, “I will make every FedEx experience outstanding,” brings P-S-P to life.

Why we matterOur purpose — “We connect people and possibilities around the world” — is fulfilled through our commitment to P-S-P and the Purple Promise.

How we thinkPeople-Service-Profit (P-S-P) is the way we run our business.

How we workQuality Driven Management (QDM) helps us do our best work and empowers continuous improvement.

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A connected world is a better world.

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Corporate Overview Updated 1/2021