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Power Platform – HCL Capability Deck
Nov 2020
2 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Practice Overview
3 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
OUR DIGITAL SERVICE OFFERINGS
Digital
Consulting
Data &
Analytics
Digital
Applications
& Platforms
Agile Program
Management
Experience Design
& Design Thinking
Business & Process
Consulting
Employee
Experience
Business
EfficiencySaaS(Salesforce, Workday,
ServiceNow,
MS Dynamics)
Customer
Engagement
Platforms
Consumption-based
Analytics
Data Science
Applied AI
Adaptive Data
Platforms
Intelligent Data
Management
Organization Change Management
Digital Prioritization
Application
Modernization
& Migration
4 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
OUR DIGITAL SERVICE OFFERINGS
D i g i t a l Tr a n s f o r m a t i o n Te n e t s
Business User
EmpowermentSkill Assessment
and Upgrade
User Experience
& Usability
Citizen Dev
Services
Change Mgmt. &
User Adoption
Self-Service
Enablement
Powered by Power
Platform, & Others
Citizen development
is a new-normal for
all scale digital
journeys. Our
balanced approach
enables business
while protecting IT
concerns.
FENIX 2.0 & SEEM
Approach to User
Adoption
HCL’s FENIX 2.0 -
Digital
Transformation for
different treatments
to different sets of
apps in the journey,
Ovserve2Act &
SEEM
CoE as a Service
& Co-innovation
Supports Business
Communities with
ROI definition,
Hackathons, setting
up SIGs/ COPs and
provides
experiments as a
service (MVP/POC)
Academy &
Kalibre
Scaling of Digital
journey calls for skill
upgrades. We offer a
couple of tools that
we deploy – one,
Academy & two,
Kalibre, for
assessments
Self-Service BI &
ASM 2.0
We enable Data
Democratization,
Subscription
services and self-
service BI for
business insights at
the speed of
business.
NeXus Framework
Design-thinking
Workshops
Puts customer
experience at the
heart of product
experience: Evaluate
& Define | Ideate &
Innovate | Design &
Develop | Build &
Deliver
5 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
OUR DIGITAL SERVICE OFFERINGS
A p p l i c a t i o n M o d e r n i z a t i o n Te n e t s
DevSecOps for
built-in Efficiency
& Security
Data
Modernization &
Data at Scale
Application
Landscape
Rationalization &
Integration
Data Quality
& Governance
DNA’s Data First
Approach
We enable Data
personas – Data
Scientists, Stewards,
Suppliers and Data
Consumers to
achieve success
based on their
individual KPIs
PRIZM & DIET
Pathways
Prizm helps in IT
Planning and
Application Portfolio
rationalization
process along with
DIET framework -
Disrupt, Innovate,
Extend & Transform
EAZe, CALM &
App 360
EAZe framework
measures Azure
Maturity following
DORA principles
while CALM & App
360 offers
automated data-
driven app insights
Application
Portfolio
Discovery &
Assessment
Analytics Pathways
Framework for Data
& Analytics
It starts from Dis-
covery of Business
Drivers and, through
Workshop and
Evaluation, ends at a
Roadmap definition
mapped to
capabilities
SEA Approach
HCL follows AVP
approach – Analyze,
Visualize and
Productionize. SEA
– Simple, Engaging
and Actionable user
data experience is
the goal
Data
Visualization
FENIX 2.0, ADC.Net
iLit-DC and iPaaS
It is a Digital
Transformation
framework covering
Business Experience
Design, Organization
Agility, Tech. & Arch,
Digital Execution &
Data First
6 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
App Mod on Power Platform – A Practice Overview
GOLD CERTIFIED
PARTNER
Years of Microsoft
Partnership30+ Power Platform
Consultants On Staff500+ Projects successfully
delivered on Power Platform60+
Support
Services
CoE As a
Service
Consulting
Services
Implementation
Services
Exclusive HCL Microsoft
Business Unit designed to
accelerate innovation and digital
transformation for our customers
Award winning MS
partnership – Microsoft Certified
Power BI Partner
Rated as leader by IDC FY’19 for
Microsoft Power BI implementation
Recognized as MS Azure Expert
MSP delivering end-to-end
services to enterprises covering
consulting, migration, and
operations
Exclusive HCL- MS customer
innovation centers showcasing
multiple joint offerings,
Accessibility and Usability Lab, and
Lab 21 powered by Microsoft AI
platform
Certified
Experts150+
7 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Power Platform Service Catalog
8 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
What our Customers need and how we help them
Critical Factor Power Platform Fitment Gap
Intuitive, No-Code App Dev
Power Apps - Canvas Apps / Model driven apps, with many
OOTB Power Flow templates and connectors. Power Platform is
a leader in Gartner Magic Quadrant
Need to design and implement custom Apps, flow templates
and connectors
Easy User Adoption Has potential features for easy adoption Need to be uplifted through some user adoption monitoring
Responsive web/mobile Biz Apps OOTB Responsive apps through Model Driven apps Need expert analysis to decide on appropriate app design
Canvas apps are not responsive by default
Power User as Citizen Developer Power Apps, Power BINeed to train Power users
Need to monitor their apps for adoption
Enterprise BPM in a single platformPower Automate with connectors available to orchestrate
across various industry standard products
Need expert guidance to design / orchestrate the process, on
best fit connectors, on custom connectors
Turn data into actionable insights OOTB activity Monitoring and logging, intuitive BI dashboardsNeed expert advice to extract useful insights
Need experts design powerful BI dashboards
Common Data Model and
ManagementCDS
Expertise required in CRM space to rightly leverage existing CDS
entities/tables or to design new entities
GovernancePower Platform Capacity / Licensing model, resource level
permissions, power shell scripts, Admin analytics
Need expert team guidance to define Governance model and
ensure adherence
Security and Compliance Data loss prevention policies, Compliance Audit logs Need to define and configure such policies
Hyper Automation Power Virtual Agent, Power Automate Desktop - RPA
Best practices need to be defined by experts
Not all Power Platform features are integrated OOTB with tools
like Azure DevOps
Digital-Physical DivideMS Dynamics 365 Remote Assist, Dynamics 365 Guide,
New Mixed reality Power Apps capabilities
Need Dynamics expertise
Mixed reality Power Apps are yet to be released for public usage
9 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Needs & Pains on Power Platform
➢ Too dependent on IT team for simple business
application needs
➢ Sunset of existing legacy system / existing
workflow tool –
• Unable to decide on target platform
• How long will it take to move?
➢ What benefits do I get by moving to a platform like
Power Platform?
➢ Will the Power Platform look & feel / UI be suitable
for my business / end users?
➢ Can you help us to understand application
usage trend and optimize my Application portfolio?
➢ Can you suggest us which Applications in
my portfolio can be transformed into a
low code / no code platform?
➢ Need guidance on governing multiple platform
➢ Is Power Platform compliant to my
country / region specific policies?
➢ Data everywhere - We have lot of data but
no proper tool / approach to visualize
in a unified contextual way
During After
➢ Huge Code Maintenance - ~10K LoC for a typical
business application
➢ Integration Nightmare – no common pattern
followed across teams – leads to duplicate code
and un-standard ALM
➢ Orchestration chaos – no standard approach
followed – leads to multiple interfaces and
services
➢ Can you help me transform / migrate from different
legacy systems?
➢ Can you help me design user friendly Apps,
dashboards?
➢ Can you help me migrate data from sunset tools /
products to Power Platform database?
➢ Can you help me migrate data from sunset tools /
products to Power Platform database?
➢ Do you have readymade dashboards /
BI components which can be reused ?
➢ Can you help us speed up Power Platform
development through reusable flows / connectors
/ apps?
➢ Can you help me automate Power Platform
Deployment process?
➢ How do you know whether my ROI is good with
Power Platform?
➢ How do I know whether my users are happy
with
new Power Platform transformation?
➢ How do I know quality issues/ bottlenecks
across
Power Platform implementation of my
organization?
➢ Can you help me scale-up development
resources?
➢ Can you help me train my business users to
become a Power User?
Before
10 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Bootstrapping Challenges
➢ Too dependent on IT team for simple business
application needs
➢ Sunset of existing legacy system / existing
workflow tool –
• Unable to decide on target platform
• How long will it take to move?
➢ What benefits do I get by moving to a platform like
Power Platform?
➢ Will the Power Platform look & feel / UI be suitable
for my business / end users?
➢ Can you help us to understand application
usage trend and optimize my Application portfolio?
➢ Can you suggest us which Applications in
my portfolio can be transformed into a
low code / no code platform?
➢ Need guidance on governing multiple platform
➢ Is Power Platform compliant to my
country / region specific policies?
➢ Data everywhere - We have lot of data but
no proper tool / approach to visualize
in a unified contextual way
Before How do we help?
Promoting Business Users as Power Users through Hackathons, skill assessment through Kalibre
and training them through Academy Hub
Empowering users through HCL Power Platform self-service Power Apps and Power BI
Application portfolio assessment and rationalization through PRIZM and DIET framework
Design Thinking through NEXUS Framework
Guiding on right operation model / delivery model and skillset mix through FENIX 2.0 framework
Advantage Power Platform Transformation Framework (APPTRAF) – guidelines /
techniques / best practices based on our Power Platform experience
Advantage Power Platform Estimation Template (APPEst)– to implement Power Apps / Flows and
to design connectors, to transform from a legacy system to Power Platform, to transfer data
Advantage Power Platform Governance Framework (APPGov)
11 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Implementation Challenges
➢ Huge Code Maintenance - ~10K LoC for a typical
business application
➢ Integration Nightmare – no common pattern
followed across teams – leads to duplicate code
and un-standard ALM
➢ Orchestration chaos – no standard approach
followed – leads to multiple interfaces and services
➢ Can you help me transform / migrate from different
legacy systems?
➢ Can you help me design user friendly Apps,
dashboards?
➢ Can you help me migrate data from sunset tools /
products to Power Platform database?
➢ Can you help me migrate data from sunset tools /
products to Power Platform database?
➢ Do you have readymade dashboards /
BI components which can be reused ?
➢ Can you help us speed up Power Platform
development through reusable flows / connectors
/ apps?
➢ Can you help me automate Power Platform
Deployment process?
During How do we help?
Identify critical functionalities and transform them to Power Platform through (APPTRAF)
focusing on Power Apps / Power Flow Patterns and best practices
Leverage HCL Accelerators and re-usable Power Apps / Flow Templates / Connectors – reducing code base
Streamline existing / required Integration patterns and map them to Power Flow Patterns
Manage repository of flow templates and Connectors to meet Orchestration needs of the engagement
Leverage APPTRAF to transform from
legacy stack to Power Platform stack
Leverage HCL assets Power BI Cockpit / CxO Dashboards
Migrate data from legacy to Power Platform
Leverage Advantage Power Platform DevOps Framework (APPDevOps) to automate deployment of
solution aware Power Apps / Flow / Connectors across different environments
Leverage HCL Application 360 tool to have a wholistic view of an engagement / portfolio – unified view of
existing sprints / backlogs / team velocity / DevOps metrics
12 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Post Implementation Challenges
➢ How do you know whether my ROI is good with
Power Platform?
➢ How do I know whether my users are happy with
new Power Platform transformation?
➢ How do I know quality issues/ bottlenecks across
Power Platform implementation of my
organization?
➢ Can you help me scale-up development
resources?
➢ Can you help me train my business users to
become a Power User?
After How do we help?
Leverage Application 360 providing insights of overall project health across project plan,
DevOps, team velocity etc.
Leverage Observe2Act to observe usage trend of various apps/flows and services
Leverage Kalibre to assess skillset of various resources
Leverage AcademyHub to manage and monitor various training programs
for different level of resources
Leverage Adoption Monitoring Service to track user adoption and provide recommendations
for better adoption
13 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Designed Portal
Apps / Canvas
Apps for managing
service requests
Offline access for
field engineer
Designed
Environment
strategy for
QA/UAT and Prod
Development focus - US-based Public Utility Services Company
Training & Adoption
Release
Scale Execution
Execute
Proof of Concepts
Prove Train
ReleaseArchitecture Consulting
Consult
Solution Approach & Estimation
Roll-out Plan
Phased
Deployment Plan
Leveraged PP ALM
PS scripts
Provisioned New
environments
Configured PP
Admin Center
Defined DevOps
process
Leveraged FENIX
2.0 Model
Built PP solution at
scale (core/flexi
teams)
Leveraged APPTRAF
and built Reusable
flow templates /
connectors
Defined DLP policies
Defined conditional
access
Designed Power BI
dashboards to
visualize service
Engineer workload /
customer
satisfaction –
leveraged Power BI
Cockpit
Designed UX
mockup reflecting
Power Platform look
& feel
Firmed-up on
Estimation and
Phased roll out plan
using APPEst
->Revisited
Solution based on
PoC outcomes
->Finalized on
technical fitment
for key
requirements
Validated
ProfitRhino
Integration
Identified Issues &
workarounds with
SAP Connector
Finalized on hand
shake between
PowerApps and
Power Flow
Finalized on
accessing on-prem
data
Finalized on Data
exchange pattern
bet. Power Apps
and SAP for data
fetch and update
Kalibre – skill
assessment
Academy Hub –
training
Hackathons
Joint Hands-on
Training Labs
Monitored User
Adoption through
Observe2Act
Documented Key
business process for
Service Engineer
Personas
Design Thinking
Workshops through
NEXUS Framework
Provided guidance on
securely integrating
with ProfitRhino
Guidance on
Monitoring service
access
Leveraged SAP
Connectors
Designed Flow
Templates
Configured DLP
Policies
Employee Experience: For Field Service Engineers to track and update service requests from mobile devices
Firm up Approach
and Timelines
Deployed Solution-
aware Canvas apps /
flows
Leverage
AppDevOps
Framework and App
360 for DevOps
Leveraged APPGov
to configure PP
Monitoring /
Governance ToolKit
Business Team
Communication
Defined Change
Management Plan
Provided Guidance
on Orchestration
and Integration with
3rd party tool
(ProfitRhino)
14 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Prioritized list of initiatives
Process Transformation
Application Transformation – ADC .Net / iPaaS / APPTRAF
Decommission / Archival
Financial pro-formaChange Management Plan
Deployment plan -APPDevOps
Process and Technology Solution Fitment
Power Platform Technology Architecture
Prepare Business Case
Transformation Approach
Short Term & Long-Term Improvement Plans
Technology Roadmap
Benchmarking of process, people, technology capabilities
Prioritize needs
PoCs to integrate with backend
Short Term and Long-Term Improvement Opportunities / Recommendations
Identify gaps / areas needing immediate attentionLeveraged APPTRAF to decide on right tool to transform / migrate to Power Platform
Define Future state
Analysis of Process, UX, User, Technology, Architecture, Capabilities & Constraints
Define Key Business Capabilities
Business Experience Design for personas through NEXUS
Identify required Process, People and IT capabilities through FENIX
App Discovery and Rationalization through PRISMBusiness Process/Functions Decomposition
IT Landscape –Apps, Infra, Technology, Tools, IT practices
People skills
Understand current process flow for rewards and map against Power Flow
Execute Initiatives
By prioritizing Quick wins
Technical Blueprint
Benefits Realization
Academy Hub -User Training
Elevate users to Power User level through Hackathons and Kalibre
Management Guidance on Business Drivers & Expectations for rewards receipts app
Conduct Kick Off Meeting
Transformation focus – UK-based Data & Information Company
Craft
Where to Focus?
Firm up Approach
and Timelines
Analyze
Current State
eXplore Transform
Which Solution?
Energize
Final Approach
Team Mobilization
Business perspective
Execution and Programme
Management
Experience driven Transformation through creation of a Rewards Receipt application for different geos of Europe
Agree on Schedule, Timelines, Stakeholders, Project Plan and Governance
15 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Power Platform Development Accelerators
• Mobile friendly Power App designed for a US
based public utility company with most
common elements of a service request for
natural gas / electricity.
• An overarching framework built on the
Microsoft BI platform for an Australian
Bank, to meet the CFO requirements from
strategic and operational planning to risk
and regulatory compliance
• A collection of Power BI Templates provided
to end users with themes, standard
templates, Solution Based Templates,
Domain Based Templates and Custom
Visualizations for a quick customer
experience
• Reused and customized for our various
premium customers
On call Service
Request App Project Tasks Generator
CXO DashboardsPower BI cockpit
• Customized Power Automate flow template
designed for a leading health and human
services, to generate specific set of tasks for
each new project / new user story on Azure
DevOps
• Canvas App template to track innovative
ideas / PoC solutions
• Being development for an innovation
wing of a Swedish multi-national
manufacturer
Solution Tracker App
16 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Power Platform Transformation Trends – Most Common Paths
From InfoPathFrom SharePointFrom Dot NetTypical need to tansform simple web applications to Power Platform with less code maintenance overhead and out of the box integration capabilities
From Lotus Notes From Legacy PBI
MS support for SharePoint 2010 (workflow stopped already stopped) will be stopped by April. Customers prefer Power Platform as the next option.
Extended support for InfoPath 2013 will end 6 years (2026).MS has recommended to move all InfoPath forms to Power Apps
Customers who were moving from Lotus Notes to SharePoint are now moving to Power Platform as SharePoint support is drastically getting reduced
To reduce infra overheads customers are preferring to move away from on-prem Power BI setup to O365
17 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Advantage Power Platform Governance (APPGov) Framework
Ensure right platform resources are accessed by
right users
EnvironmentStrategy
• Environment Strategy Guidance
• Performance and Compliance
• Organizing Platform resources in logical partitions
• Guidance on Power Platform ALM
• Guidance and best practices to monitor and manage Environments
Licensing Strategy Capacity Governance Security GovernancePlatform Adoption
Governance
• Guidance on best fit license option for given setup (per-user / per-app license)
• Template based licensing estimation on storage, add-on capacity
• Guidance on pro-active review and monitoring of licenses acrossenvironments / projects
• Tracking API usage per user basisacross Apps / Flows
• Proactive monitoring of API usage limits
• Tracking CDS capacity
• Guidance to power user community and admins
• Guidance to App Makers to design solutions within limits
• Guidance on 5 layers of Power Platform security
• Guidance to track users accessing through built-in roles and external user access
• Guidance on DLP policies
• Self-service provisioning ofPower Platform Environment
• Tracker - Apps and Flows tracker to monitor and report apps / flows published by Power Users in a period
• Common repository reference
• Knowledge Base capturing steps / learnings of Power Users
Ensure Licenses are properly utilized and
managed
Ensure Power Users and App makers to play within
the capacity limits
Ensure security across all layers of Power Platform
Ensure Empowering Users as Power Users is more
useful than painful
* - MS Power Platform CoE Starter Kit will be used to gather various insights of current setup and APPGov will be useful for pro-active guidance and remediations
18 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Advantage Power Platform Transformation Framework (APPTRAF)
Ready made apps leveraging Power App Patterns
Ready to use flows matching with Power Flow Patterns
Transformation Assessment Framework • helps in assessing source systems like Lotus Notes, SharePoint 2010 • guides on different aspects to consider for assessing the source platform• Assists in arriving at transformation approach
Transformation Estimation template – A Power Apps based tool leveraging Calculation Pattern to automatically provide high level estimation for each transformation approach
ChecklistFAQ Based
Guidance Best PracticesTool based Assessment for LN
Tool (NPMS) based
Assessment for SharePointDriven by Power Virtual Agent
NPMS
19 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Transformation Options
Transform with
customization• Leverage our Accelerators
• Ready to use PowerApps (based on patterns) and Power Flows
Data Migrate• HCL Notes Point Migration Suite – to migrate data from LN
• HCL Sketch tool to assess, migrate data
Rewrite• Flow templates, Custom Connectors
• Advantage Power Platform DevOps for deployment
Co Existence• Leverage Connectors to connect with SharePoint 2010 / 2013
• Transform SharePoint workflows to Power Automate flows
Lift / Shift • Not applicable for Power Platforms
APPTRAF Approaches
20 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Operations business process Differentiated business process ( Experimental technologies and Use cases)
tech
no
log
ies t
o r
eti
re
or
exp
eri
men
tta
rget
scale
tech
no
log
ies
Conventional Programs (Established technologies) Transformation Programs (Modern and Established technologies)
Q3 | Build to Change
Q4 | Run to RetireQ1 | Disrupt to Succeed
OPERATING MODEL
Converged Ops, SRE model
GOVERNANCE
Velocity, Customer Satisfaction
DELIVERY MODEL
XP, SCRUMban, SAFe,
BusDevOps
PEOPLE SKILLS
Lead, Principal
LOCATION
Onsite (80%) & Nearshore (20%)
COMMERCIAL MODEL
T&M, FPP, Gain share
OPERATING MODEL
Co-innovation lab ( idea lab,
Collaboratory foundry)
GOVERNANCE
Idea realization index
PEOPLE SKILLS
Lead, Principal
LOCATION
Onsite
COMMERCIAL MODEL
Gain Share, Outcome based
DELIVERY MODEL
Extreme Programming
(XP), BusDevOps
DR
IVE
R
Exp
erie
nce C
entr
icD
RIV
ER
Mark
et
Diffe
rentiatio
n
DR
IVE
R
Relia
bili
ty a
nd S
usta
ina
bili
ty
DR
IVE
R
Eff
icie
ncy,
Cost
Reduction
OPERATING MODEL
Integrated Ops
GOVERNANCE
Velocity, Quality
DELIVERY MODEL
Distributed Agile, Full/DevSecOps
PEOPLE SKILLS
Engineer, Lead, Principal
LOCATION
Onsite (50%), Nearshore (20%)
& Offshore (30%)
COMMERCIAL MODEL
T&M, FPP, Outcome based
OPERATING MODEL
Segregated Ops
GOVERNANCE
Incident/Cost reduction
DELIVERY MODEL
Existing Nestlé Practices
PEOPLE SKILLS
Engineer, Lead
LOCATION
Onsite (10%) & Offshore (90%)
COMMERCIAL MODEL
FPP, Managed T&M
SFIA
Q2 | Innovation @ Scale
One Team, Common Objectives, Collaborative Work Culture, Structured Governance
SFIASFIA
SFIA
Level 1
Level 2
Level 3
Level 4
Level 5
SFIA
Framework
Level 6
Level 7
Level 1
Level 2
Level 3
Level 4
Level 5
SFIA
Framework
Level 6
Level 7
Level 1
Level 2
Level 3
Level 4
Level 5
SFIA
Framework
Level 6
Level 7
Level 1
Level 2
Level 3
Level 4
Level 5
SFIA
Framework
Level 6
Level 7
AI/ML based data discovery and exploration
Platform Migration Constructs
Self-Service Analytics / BI
Analytics Pathways
APPTRAF Framework
Use Case aligned Flow Templates and Connectors
User Adoption Monitoring
AI / ML enabled Power Platform Management
Power Apps as a Service
Orchestration As A Service
Power Virtual Agent as a Service
APPGov Framework
Transformation / Migration As A Service
Data Archival As A Service
Co-existence As a Service
APPDevOps Framework
FENIX 2.0 model helps scale digital
21 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Power Platform Adoption Monitoring Service
22 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Observe2 Act
Observe2Act refers to insights on how the end-end spectrum of IT and Business Services are monitored, analyzed and actioned
23 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
App 360 – Platform to Execute Modernization Programs
Reliable ALM Execution
Cost Saving
Improve Productivity
Early Detection of Risk
Consistent & Unified Project ViewProject Initializationwith HCL Best practices and
pre-built components & templates
Integrated view of
Overall Project Healthall key element of health in one place
Project InsightsAlerting for Key health Indicators
Chatbot assisting for Tips, Q&A (NLP)
Persona based ReportingGreater visibility into ALM to
different project stakeholders
Self Healing FrameworkCapability to detect and
restart the services as they fail
AI for Predictability AI & ML for predictability in Delivery,
Cycle Time and Potential Risks
Customizable Widgetssingle snapshot of key metrics
Bringing Engg aspects into ALMby provisioning, code generators,
pipeline automation, etc.
BENEFITSProductivity, quality of code and process improvement
Risk reduction andbetter mitigation planning
Improvement in Overall Quality of Code & Processes
24 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Academy for Power Platform
Academy Features:
• Resource Onboarding (with
Onboarding Checklist)
• Resource Training
• Skills Upgrade through
centralized KM and FAQ
• Skill Progression Tracking
• Manage Roles and Access
centrally
• Skill Maps
• Reports on • Training Report• Training Assignment Report• User Training Report• Role based Training Report• Checklist Report• Candidate Skill Map• Account Skill Maps
25 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Training and Education services
First-level filtering of right training needs for Power Platform through online
challenges or hackathons
Evaluation and assessment of filtered trainees around Power
Apps, Power Flow, Power Automate and
Virtual Agents
Orientation and training for selected trainees. Content of the Power
Platform training will be inline with customer
requirements
Team dynamics evaluation and
reaction to stress and timelines evaluation
Customized unified view of contextual trainings for various
personas through HCL Academy Hub
KalibreTM
Assessment
ToolTraining
Customer
Academy
Automated
Assessments /
Hackathons
Hackathon(s)
Get continuous feedback from trainees to measure the quality of training Interaction with trainees through Power Virtual Agents / BoTs
Re-evaluate
Expert
Proficient
Competent
Adv. Beginner
Novice
Expert
Senior
Junior
Mix
5%
15%
55%
25%
5%
Dreyfus skill competency model for a typical Power Platform Engagement
26 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Customer
Service PortalCSR Tracker
Demo showcasing a service request
being tracked to closure through
Power Apps/ Power Automate
Solution Tracker
ApplicationSolution Tracker
Demo showcasing Power Apps
capabilities to track and share
various solutions
Covid Personal
AssistantCovid Assistant
App to guide user on Covid
prevention, assist on Doctor
Appointment and chat based
assistance through Power Virtual
Agent
Power Platform Demos
27 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
Thank You
28 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
MS Relationship
$1.5 BnECOSYSTEM
30+YEARS
360o
PARTNERSHIP
GTM PARTNERSHIP
▪ Workplace of the Future , NGDC, - End to End Services
includes implementations, Rollouts, upgrades, and
migrations covering Win 8/Office 2013, Share Point,
Dynamics CRM & AX, Azure, Office 365, Advanced
Analytics, Azure, etc.
▪ Vertical solutions.
PREFERRED STATUS
▪ Amongst the select Global alliances managed by global
teams.
▪ Global System Integrators for MS Dynamics
▪ Part of SharePoint Partner Advisory council
OEM PARTNERSHIP
▪ HCL Group is one of the largest OEM Partner of Microsoft
PREFERRED STACK
▪ HCL is a key EA customer of Microsoft
▪ HCL Internal Productivity Platform, Workplace
Collaboration / Communication and Wiki Portal run on
Microsoft technology
IT/ENGINEERING
▪ R&D Partnership across products in the MS Stack
▪ Services to MSIT across Infrastructure, CRM and other
key applications
IPS/FRAMEWORKS
▪ Customer Experience Management Solutions.
▪ NGDC leveraging MS stack
▪ Workplace of the Future
▪ Predictive iTSM, Service 360 Chain Analytics on Azure
Data & AI
▪ Azure based solutions – SAP on Azure, Azure IaaS, Azure
PaaS (Socialytics and Risk operational Analytics). GOLD CERTIFIED PARTNER
29 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com
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• FENIX 2.0
Copyright and Confidential HCL Technologies
Support
Support Business Users
with KBs, FAQs and
Demos of relevant areas
and seek feedback
Enable
Enable Business with
Training materials and
opportunities to upgrade
digitall skills
Engage
Engage key end-users
throughout the App
lifecycle to enable them to
share useful feedback
Measure
Measure performance against
set goals/KPIs and determine
course correction and
recalibrate KPIs.
SEEM – Our Adoption Framework
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