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There are so many different social media channels and so many different people using those
channels. Not all people have exactly the same needs. There are different users who need to get
different results from their efforts.
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Although there are so many social media channels from which to choose, not any one channel
generally fulfills all of an individual's needs. On the reverse side, it is also difficult for marketers to
understand all of their customers needs and wants from a single channel. From the perspective of
the search engines, they can only tell what people are interested in. The search engines don't have
any sense of what has gone before the search for information. Analytics are critical to your success
as a business owner and if you are not able to get your hands on the metrics, you and your business
will have a difficult time of growing your business. There are several different types of social media
users, which will be discussed here.
Fill it in and forget it: These are the users who filled in a profile on the sites that they have chosen
and that was the end of it. The users in this category are most likely not particularly comfortable
with social media and may not truly understand the power that it holds for them. Additionally, those
individuals don't want to communicate online with others about what they are doing.
Newbies: Newbies are just as passive as the Fill it in and forget its, however, they are also not
comfortable with the concept of having a strong presence. However, the way that they differ from
people in the first category is that they recognize the importance and impact that social media may
have on their business. They also recognize that social media will help them to develop relationships
online and strengthen their already-existing online relationships from the past.
Watching from the outside: These are social media users who don't actually get involved with
other people too much. They will post articles once in a while but their presence is not felt a lot.
Their main reason for being connected to social media is to find out what other people are doing
(without a great deal of sharing about what they are doing). They are often paranoid about sharing
too much information about themselves and their business.
The "in" group: These users are active on whichever channels they have chosen. Often, they are
only active on one particular social media channel (Facebook, for example). A great deal of their
communications involve graphics (photos) and they are very comfortable with letting their online
connections know what is going on (personally and professionally). They are often thought of as
influencers within their limited social media community.
Mix with the crowd: These social media users are extremely comfortable with a high level of
activity on multiple social media channels. They are consistent with their activities and interactions
and they love to follow other people's brands and offerings. They want to be "the first to know."
They totally understand the power of social media and they also respect and appreciate the
importance of the individual's privacy. Many of the relationships that they enjoy were formed online
and they are very comfortable with online interactions.
Shining stars: These social media users are the most involved of all of the different types. They
express themselves frequently and easily through social media. They do have a strong sense and
respect for privacy; however, they are also comfortable with online interactions. They are the users
who engage with the most social media channels and they often want to be the ones to lead
discussions. They are very comfortable speaking about brands and are very likely to share
information from various businesses with people they know. They are the people who are the most
likely to turn a post viral.
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