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Peer support e-seminar. E-seminar 26 th September 2012. Chair: Clare Beard Programme Lead, NHS Kidney Care. During the E-Seminar we will mute all delegate’s lines throughout the presentation. - PowerPoint PPT Presentation
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Peer support e-seminar
E-seminar
26th September 2012
Chair: Clare BeardProgramme Lead, NHS Kidney Care
• During the E-Seminar we will mute all delegate’s lines throughout the presentation.
• This is an interactive session, please add your comments, and thoughts into the chat box as we go through the presentation.
• If you would like to ask a question please use the raise hand button (this can be found on the right hand side of the screen below the list of participants). We will un-mute your telephone line if you wish to ask a question.
• Alternatively, during the discussion session type your question into the chat box on the bottom right of the screen
• If you are having any technical problems, send a message to the Host via the chat panel or call Asmaa Khalid at 0207 972 5225
Tips for using WebEx
Agenda
Item(s) Speaker 11.00 Welcome and introductions
CB
11.05. Purpose of meeting CB
11.10 North East update MMcQ
11.15 West Midlands update
CW
11.20 King’s College Hospital update
EW
11.25. National survey of peer support programmes
CB/ EW
11.35 Final report
CB
11.45 The future of this group
ALL
12.00 AOB ALL
Update from North East
September 2012
North East Renal Network
North East Renal Network
Evaluation Strategy: Anticipated outcomesPeer SupportersPeer SupporteesFor familiesStaffThrough:Verbal FeedbackQuestionnairesPatient focus groups Story tellingOne to one interviews
North East Renal Network
Continuous Training
•Waiting list of patients to be trained•Training to be held at unit level•Training to commence Mid November 2012 using resources from Connect
North East Renal Network
Next steps•Continue to market the service• continue to recruit to build capacity•Share learning across other specialities •Continue to attend and be part of the learning network
Peer Support Update
Peer Support E-SeminarWednesday 26th September 2012
Carol Willis
Focus• Launch of peer support programme• Further peer support training sessions• Matching first patients• Hold learning event for phase 2 clinical champions• Complete research project• Finalise end of project report for NHS Kidney Care
1st phase successfully delivered at HEFT
Launch Programme• Series of launch events held across clinical areas
at Heart of England NHS Foundation Trust (HEFT)– Main unit– Satellite units– Clinics
• Marketing materials produced– Pop up poster– Pens, kidney squeezy balls– Business cards and information leaflets
• Royal Wolverhampton to schedule launch
Delivering Training Sessions
• A further 23 patients and carers have been trained (RWH and QEHB)
• Total number of trained peer supporters across the West Midlands is 75– 16 at HEFT– 10 at Royal Wolverhampton Hospitals– 49 at QEHB
Successfully trained 75 peer supporters
Matching Patients
• A total of 4 patients have now been matched since launching the programme at HEFT– Pre-dialysis patients– 2 face to face meetings– Feedback very positive
Good progress made in matching patients
Learning Event
• Opportunity for clinical champions from phase one to share lessons learned with other areas– Informal event – Very positive experience and confirmed motivation
for phase 2
Research Project• Working with West Midlands Central Health
Innovation & Education Cluster (HIEC)• Identified area of focus
– Purpose of study is to explore from a patient and carer perspective their needs, wants and expectations of peer support. It will explore how any barriers to take-up of peer support may be overcome and recommend service improvements where available.
• Six centres participated in the study• Analysis is ongoing
Study complete & dissemination event held
Emerging Themes• In terms of barriers to peer support:
– Term ‘peer support’ can be ambiguous
– Emotional barriers• Don’t want to be viewed as a ‘needy’ person
• Fear of negative professional judgement
• Low in confidence and do not want to appear stupid
• Want to avoid focus on problems
• Importance of choice and control in relation to own peer support
– Practical barriers• Constraints of illness
• Lack of awareness
Emerging Themes• In terms of facilitating uptake of peer support:
– Importance placed on giving something back and sharing experiences
– Making peer support a normal activity• Suitable for all
• Complementary to existing support
• Encouraged by clinicians
– Need to build rapport and trust• More face to face contact
Study on track to publish findings in December
Next Steps• Analyse the study findings and consider practical
recommendations– How term ‘peer support’ used
– Place greater emphasis on exchange and sharing
– Create opportunity for initial rapport to be built
• Incorporate practical recommendations into the roll out
• Steering group meeting set for October• Set up an event for trained peer supporters
King’s Renal Peer Support Update 27/9/12
Eleri WoodSenior Sister Low Clearance & Transplant
Clinics
Two stage local service evaluation conducted:
Stage One:
Analysis of my existing data
Straw poll of staff awareness
Further details from 8-10 staff
Stage Two:
Present findings and recommendations to the supporters and staff and agree action plan.
Implement plan
Disseminate evaluation findings through publications and presentations.
Two minute summary of findings:• 1.5% of patients have received peer support,
recipients more likely to be black and young, and demand has halved since 2009.
• 78% of recipients sought predominantly informational support, the majority of these to facilitate an RRT modality decision.
• Clinicians were generally aware and positive but forgetful and misinformed, very few actually referred.
Peer Support: national survey of peer support
programmesPeer Support e-Seminar
26th September 2012
Eleri Wood and Clare Beard
Results:
A total of 53 responses were received from 37 units; a unit response rate of 71.2%.
How will, or do patients access the service?
(% response, 21 unit respondents with established or planned formal or informal service)
Barriers to setting up formal peer support services. (% response, 37 unit responses)
0.0
10.0
20.0
30.0
40.0
50.0
60.051.4
45.9 43.2
35.1
56.8
18.9
Support wanted
Other
• Written information about volunteer training
• Financial support for champion
• Information on any criteria or guidelines on how to choose peer supporters, what makes a 'good' or effective peer supporter
• Information providing evidence of benefit before committing time and resource
Peer Support: Final report
Peer Support e-Seminar
26th September 2012
Clare Beard
Programme Lead, NHS Kidney Care
Forum: http://www.networks.nhs.uk/nhs-networks/nhs-kidney-care-peer-support-project-leads-forum/network_profile_view
Website: http://www.kidneycare.nhs.uk/
http://www.kidneycare.nhs.uk/our_work_programmes/improving_choice_for_kidney_patients/peer_support/
http://www.kidneycare.nhs.uk/our_work_programmes/improving_choice_for_kidney_patients/peer_support/tools_to_help_you/
Future meetings
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