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COMMUNICATION & INFLUENCE
Paul Goddard 30th October 2014
Body Language/Voice Tone/Verbal language
Be Genuine
Communication
Words (7%)
Tonality (38%)
Physiology (55%).
7 Magic Words – Kevin Hogan
7 Magic Words – Kevin Hogan
1. Please
7 Magic Words – Kevin Hogan
1. Please
2. Thank you
7 Magic Words – Kevin Hogan
1. Please
2. Thank you
3. Person’s Name
7 Magic Words – Kevin Hogan
1. Please
2. Thank you
3. Person’s Name
4. Now
7 Magic Words – Kevin Hogan
1. Please
2. Thank you
3. Person’s Name
4. Now
5. Because
7 Magic Words – Kevin Hogan
1. Please
2. Thank you
3. Person’s Name
4. Now
5. Because
6. Imagine
7 Magic Words – Kevin Hogan
1. Please
2. Thank you
3. Person’s Name
4. Now
5. Because
6. Imagine
7. Control Words
Body Language to Help Rapport
Body Language to Help Rapport
1. Preening
Body Language to Help Rapport
1. Preening
2. Stand up when greeting people
Body Language to Help Rapport
1. Preening
2. Stand up when greeting people
3. Head tilt
Body Language to Help Rapport
1. Preening
2. Stand up when greeting people
3. Head tilt
4. Two button jackets as opposed to three button jackets
Body Language to Help Rapport
1. Preening
2. Stand up when greeting people
3. Head tilt
4. Two button jackets as opposed to three button jackets
5. People do not like brown suits
Body Language to Help Rapport
1. Preening
2. Stand up when greeting people
3. Head tilt
4. Two button jackets as opposed to three button jackets
5. People do not like brown suits
6. Establish natural eye contact
Body Language to Help Rapport
1. Preening
2. Stand up when greeting people
3. Head tilt
4. Two button jackets as opposed to three button jackets
5. People do not like brown suits
6. Establish natural eye contact
7. Hands
Body Language to use
1. Asking for something with palms down
2. Embracing with open hands
Voice tone to use
1. An Imbedded Command with voice tone
2. Direct Command
Review your day
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