Patrice Marcil NA Customer Experience Director Axalta ...€¦ · Report on Progress; 95% Edmonton...

@CollisionCanada #CCIF2017 #Edmonton

The Education-Industry Connection

Patrice Marcil

NA Customer Experience Director

Axalta Coating Systems

@CollisionCanada #CCIF2017 #Edmonton

Objective

Engage the Collision repair industry, through the CCIF in collaborating in the recruitment, development and retention of it’s workforce for the future. This industry is unique with all players involved during the entire repair cycle, it’s high consolidation level and nationwide MSOs and Franchises

We will;

Create a workgroup to lead this project and report on progress to the industry through CCIF

Contribute to the development of our workforce

Collaborate with education professional in a constructive and efficient way

Do our part

@CollisionCanada #CCIF2017 #Edmonton

Scope Purpose:

The purpose is to provide the Collision repair industry with highly

engaged entry level workforce possessing basic skills required to

perform a defined role in a safe, professional and efficient

manner. This will allow a platform to further develop trade

sensitive skills through continued education that are directed to

meet the requirements set by today’s Collision repair industry

needs.

Scope:

Provide education bodies with clear descriptions on the Collision

Industry roles and skills required for each of these roles to

ensure a safe, professional and efficient repair.

@CollisionCanada #CCIF2017 #Edmonton

Industry – Education connection Committee / Team

Repairers;

Analie Quenneville, Fix Auto

Trista Anger, CSN

Douglas White, CSN

Bill Davidge, Carstar

Rachael Wesley-James, Carstar

Dominic Ieraci, Prochilo Brothers

Industry;

Anita Zeitler, RSA Insurance

Joe Carvalho, Economical Insurance

Gary Lin, BMW

Patrice Marcil, Axalta Coating Systems

Schools;

Don MacKay, NB

Michel Cinq-Mars, QC

Paulo Santos, ON

Scott Kucharychen, SK

Harold Then, AB

Mark Deroche, BC

AIA;

Brigitte Pesant, Collision program Director

Chanel Ghazzawi, Survey/Data assistance

@CollisionCanada #CCIF2017 #Edmonton

Road map

CCIF’s 3 pillars

Technology

Profitability

People

Montreal May 2016

Idea; 97%

Vancouver September 2016

Validation; 93%

Toronto January 2017

Report on progress &

Panel discussion; 94%

Fredericton May 2017

Report on Progress;

95%

Edmonton September 2017

Report on progress & action items

We need your support

@CollisionCanada #CCIF2017 #Edmonton

Action Items

1. Roles in a Collision Center

2. Instructor Development

3. Workforce Retention

4. School Improvement and support

Ultimately; Develop a presentation package, reach out to education authorities and share our work, our expectations and our passion to contribute.

@CollisionCanada #CCIF2017 #Edmonton

Action item 1: Roles in Collision Center

1. Roles in a Collision Center What are the roles in today’s

modern collision centers?

Knowledge and skills required for each roles

Actions;

December 2016; Data collection completed

Data collected & consolidated

8 roles with job descritption

Next step;

Present to education authorities

1. Customer Service 2. Repair planner 3. Business Manager 4. Estimator 5. Quality Control technician 6. Paint technician 7. Body technician 8. Mechanical technician

@CollisionCanada #CCIF2017 #Edmonton

Action Item 2: Instructor Development

2. Instructor Development Identify development needs

Identify available programs

Develop programs and opportunities

Actions;

CCIF January 2017; Panel discussion

April 2017; Data collected and consolidated; Prioritize top 3

Next step;

1. Source and communicate available Development opportunities

2. Work with Industry partners to create and Develop opportunities

1. Technical Training

2. Technology

3. Field Experience

Let us know what is available so we can

put it all in one place and communicate

Brigitte.pesant@aiacanada.com

@CollisionCanada #CCIF2017 #Edmonton

Action Item 4: School Improvement and Support

4. School Improvement and support Reflect on programs, initiatives and

partners

Actions;

Collision Industry-Education Sponsorship Program Launched!

Career days launched!

Next Step;

1. Develop an equipment audit form to prioritize donations (in-progress)

2. Develop a list of consumables to maximize donations (in-progress)

1. Financial support

2. Material, Software & Equipment

3. Attracting students

@CollisionCanada #CCIF2017 #Edmonton CCIF 2017 Edmonton September 29, 2017

Collision Industry-Education Connection

(CI-EC) program

@CollisionCanada #CCIF2017 #Edmonton

CI-EC Sponsorship program

Industry support and assistance

to participating auto body colleges

across the country.

@CollisionCanada #CCIF2017 #Edmonton

CI-EC program overview

A year-round sponsorship program.

Consists of financial and in-kind contributions:

Financial: Minimum amount of $250 and in increments of $250.

In-kind ($ Value): training, vehicles, equipment, software, materials, supplies, etc.

In-kind contribution participation guidelines apply.

@CollisionCanada #CCIF2017 #Edmonton

Equipment list 3D Measuring system (systeme de mesure 3 dimensions) A/C equipment and accessories (accessoire et équipement d’air climatisé) A/C recovery/ replace (systeme de recuperation et de remettre les halocarbures) Air supplied respiration system (système de pour air respirable) Air venturis/ dehydrator guns (pistolet de séchage pour base hydrodiluable) Aluminum repair equipment and tools (outils de reparation de l’aluminium) Aluminum repair station (air de reparation pour l’aluminium) Aluminum SPR gun (pistolet à peinture en aluminium) Aluminum/silicone bronze welder (soudeuse pour aluminium et silicone bronze) Bench grinder (banc pour meulage) Booster pack /battery charger (charger à batterie et survolteur) Brooms/ shovels (balai+brosse à plancher) Bumper stands (support à pare-choc) Centering gauges (pige autocentreuse) Class “D” air supply equipment-spray booth & prep station (cabine de peinture+air de

preparation) Color corrective light (lumiere de jour) Computer terminals (ordinateur) Computerized paint mixing (ordinateur pour salle de mélange)

@CollisionCanada #CCIF2017 #Edmonton

Equipment list cont’d

Dent pulling equipment (équipement pour débosseler) Dust extraction system (systeme de récuperation de poussiere) Electrical DVOM (multimètre) Electronic repair information system Estimating program (programme d’estimation) Exhaust fan (ventilateur) First aid/ burn kit (trousse de premier soin plus trousse de brulure) Frame rack or floor P4 system (banc de redressemant) Full frame anchoring (encrage pour camion) Full range of hand tools (coffre d’outils complet) Heat gun (pistolet a air chaud) Hydraulic floor jack (cric de plancher) Hydraulic repair equipment-4 and 10 ton port-o-power (vérin hydrolique 4

et 10 tons) I-CAR information access (acces au information I-CAR) Induction heater chauffage par induction (enlever pare brise et chauffer

boulon) Metal shear/ metal break (guiotine / plieuse à metal)

@CollisionCanada #CCIF2017 #Edmonton

Equipment list cont’d

MIG welder – aluminum (soudeuse MIG aluminium) MIG welder – silicon bronze (soudeuse MIG silicone bronze) MIG welder –steel (soudeuse MIG pour acier) Mil thickness gauge (gauge d’épaisseur) Mitchell university Repair information (information technique Mitchell) Oxyacetylene Outfit (poste de soudage oxyacéthylenique) Paint booth (cabine de peinture) Paint waste recycling system in place (systeme de recuperation de

peinture usée) Paintless Dent Repair (PDR) equipment (équipement de débosselage sans

peinture) Polisher / shampooer (polisseuse) Power tools (outils pneumatique) Prep station (air de preparation) Pressure washer (machine à pression) Pulling chains and attachments (chaines et attaché pour redressement de

chassie)

@CollisionCanada #CCIF2017 #Edmonton

Equipment list cont’d

Resistant spot welder (soudeuse par résistance) Safety stands (chandelle) Sand blaster (jet de sable) Sanding blocks / long boards (bloc à sable et planche à sable) Scanning tools (outils de diagnostique) Specialty anchoring and jigs (outils specialize pour redresser et mesurer) Spray guns-HVLP/RP (fusils à peinturer-HVLP-RP) TIG welder (soudeuse TIG) Twin or four post hoist (palan double ou quadruple) Ventilated paint mixing room (salle de mélange de peinture) Waterborne and/or solvent base paint system (systeme de coloration) Windshield R/I tools/equipment (outil à induction pour enlever les pare-

brise)

@CollisionCanada #CCIF2017 #Edmonton

Consumables list Item description Quantity

Sheet metal 4 X 8 25

Welding rods 4 tubes

Acetylene gas 1 cylinder

Oxygen gas 1 cylinder

MIG wire (mild steel) 4 spools

MIG gas 75% argon 25% CO2 3 cylinders

MIG (aluminum wire) 2 spools

MIG gas (aluminum 100% argon) 1 small cylinder

Body filler 4 gallon cans

Polyester putty ½ gallon

Two part plastic repair 6 kits

Structural adhesive 6 kits

Scuff pads 2 boxes

Plastic strip wheels 10

Small grinding disc (24, 36, 50 grit) 6 boxes

5” grinding discs (24, 36, 50 grit) 3 boxes

Sand paper various grits 15 boxes

Long file sand paper 4 boxes

Wax and grease remover ½ gallon

Solvents 2 gallon

Primers 1 1/2 gallon

Paint 2 gallons

Clear 2 gallons

Detailing materials 4 bottles

Misc. hardware 2 packs

@CollisionCanada #CCIF2017 #Edmonton

Participating Colleges: 23

Alberta: (2) Northern Alberta Institute of Technology, Edmonton Southern Alberta Institute of Technology, Calgary British Columbia: (5) British Columbia Institute of Technology, Burnaby College of New Caledonia, Prince George Okanogan College, Kelowna University of the Fraser Valley, Abbotsford Vancouver Community College, Vancouver Manitoba (1) Red River College, Winnipeg Newfoundland (1) College of the North Atlantic, Stephenville New Brunswick: (2) New Brunswick Community College, Saint John CCNB - Campus de Bathurst, Bathurst

Nova Scotia: (1) Nova Scotia Community College, Halifax

Ontario: (3) Centennial College, Toronto Fanshawe College, London Mohawk College, Hamilton

Québec: (6)

Centre d’études professionnelles Saint-Jérôme, Saint-Jérôme

Centre de formation professionelle en équipement motorisé, Chicoutimi

Centre de formation professionelle - 24 juin, Sherbrooke

Centre de formation professionelle Wilbrod-Bherer, Québec

Centre Intégré de Mécanique Industrielle de la Chaudière, Saint-Georges

L’École des métiers de l’équipement motorisé de Montréal, Montréal

Saskatchewan: (2)

Saskatchewan Polytechnic, Regina

Saskatchewan Polytechnic, Saskatoon

@CollisionCanada #CCIF2017 #Edmonton

Participating Colleges

5 2

2 1

3 6

4

23

@CollisionCanada #CCIF2017 #Edmonton

CI-EC Contribution Form

@CollisionCanada #CCIF2017 #Edmonton

Form instructions

Track total combined

$ value

Select contribution type

Contribution type sub-total

@CollisionCanada #CCIF2017 #Edmonton

Contribution distribution process

Fair and equitable distribution of contributions

Frequency: TBD

Sponsor information:

College selection

Level of recognition

Contribution detail

Website monthly updates:

Cumulative $ Value Total

Sponsor recognition

College Contributions and Testimonies

www.ccif.ca Sponsorship tab

CI-EC tab

@CollisionCanada #CCIF2017 #Edmonton

Upcoming Local College Visits

CCIF Toronto 2018: Centennial College

CCIF Montreal 2018: l’École des métiers de l’équipement motorisé de Montréal

CCIF Vancouver 2018: Vancouver Community College

@CollisionCanada #CCIF2017 #Edmonton

CCIF Sector challenge – Update!

1. Contribution units (by college) 2. Total $ value 3. Sponsors Total

Collision Repairer OE Supplier Insurer

@CollisionCanada #CCIF2017 #Edmonton

Action Item 3: Workforce Retention

3. Workforce Retention Identify initiatives, outcomes, constraints

and ROI

Actions;

April 2017; Survey created and distributed to Canadian students

Presenting results today

Next step;

1. Distribute survey again in the fall

2. Communicate results back to industry

3. Develop sustainable national retention programs

@CollisionCanada #CCIF2017 #Edmonton

Student Survey

130 respondants

8 Provinces

Spring & Summer 2017

On-line survey

18 questions

@CollisionCanada #CCIF2017 #Edmonton

General Information

Questions Yes No

Are you willing to relocate to another city? 54% 46%

Are you willing to relocate to another province? 32% 68%

Are you looking for a life time career in this industry? 88% 12%

Do you own a car? 81% 19%

Do you own tools? 76% 24%

Was auto body program your first choice? 66% 34%

Did you do coop/internship in an auto body repair facility? 47% 53%

Do you have any experience in the industry? 67% 33%

@CollisionCanada #CCIF2017 #Edmonton

General Information

Would you like a job in? %

Large city (>350 000 people) 34.6%

Medium size city (>75 000 people) 46.2%

Small city (<75 000 people) 19.2%

@CollisionCanada #CCIF2017 #Edmonton

Using incentive programs?

@CollisionCanada #CCIF2017 #Edmonton

Career or Personal Interest?

What interested you in pursuing an auto body career? It is a choice or just for personal interest?

Are we?

promoting the right industry?

recruiting?

@CollisionCanada #CCIF2017 #Edmonton

Any negatives?

Are there any negative things that you may have heard about auto body that may have made you think twice or be cautious regarding your decision?

What are the detractors?

Improve our image?

@CollisionCanada #CCIF2017 #Edmonton

How is it going with your program?

Have you experienced any issues or problems with your apprenticeship?

Are we making it easy?

@CollisionCanada #CCIF2017 #Edmonton

What do you need to be successful in your program?

@CollisionCanada #CCIF2017 #Edmonton

Rank your top reasons for joining the collision industry

@CollisionCanada #CCIF2017 #Edmonton

Which segment of the auto industry attracted you to join?

47.7%

45.4%

1.5%

3.1%

2.3%

0.0%

@CollisionCanada #CCIF2017 #Edmonton

Acceptable Salary?

3.8%

23.1%

34.6%

38.5%

$30,000-$35,000

$35,000-$40,000

$40,000-$45,000

Other (please specify)

@CollisionCanada #CCIF2017 #Edmonton

Rank the benefits below by order of importance

1 2 3

84 19 11

17 53 34

10 17 31

11 12 18

8 29 36

@CollisionCanada #CCIF2017 #Edmonton

Attributes of work environment

1 2 3

44 24 20

4 21 22

9 12 32

15 16 18

21 19 15

9 10 10

28 28 13

@CollisionCanada #CCIF2017 #Edmonton

Detractors of your desired work environment.

@CollisionCanada #CCIF2017 #Edmonton

What do you expect from your employer?

@CollisionCanada #CCIF2017 #Edmonton

What should your Employer expect from you?

@CollisionCanada #CCIF2017 #Edmonton

Where do you see yourself in 5 years?

@CollisionCanada #CCIF2017 #Edmonton

What did we just learned?

Feedback from audience

@CollisionCanada #CCIF2017 #Edmonton

Action Item 3: Workforce Retention

Next Step;

1. Distribute survey again in the fall, repeat every year

2. Communicate results back to industry

3. Start developing sustainable national retention programs using data collected

@CollisionCanada #CCIF2017 #Edmonton

Are you in favor of the work completed so far by the Collision Industry, through the CCIF, to contribute to

the development of training programs, workforce retention and to the development of teachers?

1 2

8%

92%

Now the question is

1. Yes

2. No

@CollisionCanada #CCIF2017 #Edmonton

THE EDUCATION-INDUSTRY CONNECTION

Thank you!