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eClinicalWorksTraining–PatientPortal
WebEnabling–
Webenablingyourpatientcanbedoneinmultipleways.First,theusercanwebenablefromtheappointmentbyaddingthepatient’semailaddressandcheckingthe“w”totheright.
Second,iftheuserdoesnotwebenablethepatientbeforemarkingthevisitas“ARR–arrived”,apromptwillappeartowebenablethepatient.Insidethiswindowtheusercanentertheemailandclick“Submit”orchoosefromalistofreasonstonotenable.
Approximately5-10minutesafterbeingwebenabled,thepatientwillreceiveaawelcomeemailsimilartotheone
below.ThisemailwillprovidethepatientwiththewebaddressandlogininformationtothePatientPortal.
https://mycw52.eclinicalweb.com/portal6061/jsp/100mp/login.jsp
Resettingthepatient’spassword-
Ifapatient’spasswordneedstobereset,theofficestaffcanresetitforthem.Todothis,openthepatient’sInfoscreenandthenchoose“Options”atthebottom.Fromthelistprovided,select“WebEnable”.
Inthewindowthatappears,theusercanselect“ResetPassword’.eCWwillresetthepasswordandprovidetheuserwiththeoptiontoprinttheinformationforthepatient.eCWwillautomaticallysendthepatienttheirnewpasswordviaemail.Thepatientcanusetheirnewpassword5-10minuteslater.
DisablingaPatientPortalAccount–
Insomecasesitmaybenecessarytodisableapatient’sPatientPortalaccount,suchasifastaffmemberaccidentallyentersthewrongemailaddress.Todisabletheaccount,openthePatientInfoScreen,click“Options”and“WebEnable”.Inthewindowthatappears,choose“Disablepatient’sportalaccount”.
SendingandReceivingMessages–
Patientshavetheabilitytosendtwotypesofmessages-demographicsupdatesandgeneralmessages.Bothmessageswillappearinthe“T”jellybeanforthedefaultuserforthepractice.
Demographicupdatemessageswillhavethereasonof“UpdateDemographics”eachtime.Userwillselectthe“Import”buttoninthemessagetoviewthechanges.
Anytextthatappearsingreenisanupdatefromthepatient,andtheusercan“Accept”thechangestoupdatethechart.
Toreplytothepatientortosendnewmessages,theusercanselectthe“ReplytoPatient”buttonatthebottomofthewebmessage.
TheeMsgwindowwillappear.Usercantypethemessageand“Send”.Thepatientwillbenotifiedviaemailthatanewmessageawaits.Usethe“SaveAs”and“Load”buttonstocreateeMessagetemplatesthatcanbereused.
ThepatientwillreceiveanemailnotificationpromptingthemtologintothePatientPortaltoviewthenewmessage.
AppointmentReminders–
eClinicalWorkswillsendappointmentreminders5dayspriorandagain1daypriortoallscheduledvisits.
PatientswillalsoseeappointmentremindersfromthePatientPortalview:
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