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Pandemic: Pandemic: Continuity of Operations Continuity of Operations & Business Continuity & Business Continuity
Stanislaus Operational Area Stanislaus Operational Area
Gary HinshawGary HinshawFire Warden/Office of Emergency Fire Warden/Office of Emergency
ServicesServicesStanislaus CountyStanislaus County
Unified CommandCDFA
AG CommissionerCEO/OES
ICS AdvisorRuss Richards
Policy GroupCEO, OES, Ag. Com., DER, P.H.,P.W., L.E., BOS, CDFA,Ind. Rep.Safety/Bio
SafetyCDFA, DER, P.H.
LiaisonRay Jackson
Public InformationD. Jones
Plans/IntelSectionDan Davis
CDFA
LogisticSection
Dale Skiles
FinanceSection
Carol Dunbar
OperationsSectionM. Wilkinson
M. O’Haire, DeputyCDFA
DepopulationBranchCDFA
DecontaminationBranch
J. Simpson
MovementControlBranch
D. Freitas
Survey &Surveillance
BranchCDFA
TransportationGroup
LandfillGroup
EnvironmentalEvaluation
Group
WasteManagement
Group
CommercialDivision
BackyardDivision
CheckpointGroup
RoadClosureGroup
Survey Group
SurveillanceGroup
TimeUnit
CostUnit
PurchasingUnit
Jim NelsonR. Verduzco
Comp/Claims
UnitRisk Mgmt.
FacilitiesUnit
Tim FedorchakKirk Gustafson
Ground SupportUnit
SupplyUnit
R. Verduzco
Communications/ITUnit
Lucian ThomasM. Lockwood
Info/Intel BranchResource
BranchMike Botto
SituationGroups
GISUnit
Freitas/Weber
E Team UnitTechnicalSupport
D. Freitas
DiseaseReporting/
EpidemiologyUnit
CDFA
QuarantineRelease
Unit
DocumentationGroup
CEO Staff
AdvancePlanning Group
Data Entry Unit
Resource StatusUnit
TrainingGroup
C.Holmer
Care Unit
DemobilizationUnit
TechnicalSpecialist
Avian InfluenzaUnified Command
LegalMick Krausnick
PermitGroupCDFA
EOCMANAGERDeb Thrasher
FoodUnit
Clean
Dirty
Command and General Staff
FULL ACTIVATION
Stanislaus County72 Hour Plan
AirOperations
BranchB. Weber
7/05/06
AgendaAgenda
Basic Continuity Planning AssumptionsBasic Continuity Planning Assumptions Pandemic Planning AssumptionsPandemic Planning Assumptions Planning StakeholdersPlanning Stakeholders Planning ChallengesPlanning Challenges Plan ElementsPlan Elements Lessons LearnedLessons Learned
Basic AssumptionsBasic Assumptions
DefinitionsDefinitions• Continuity of OperationsContinuity of Operations
• Continuity of GovernmentContinuity of Government
• Business Continuity Business Continuity
Continuity of Operations generally has two Continuity of Operations generally has two assumptions:assumptions:• Back to “business as usual” within 30 days or lessBack to “business as usual” within 30 days or less
• Go from the “affected” site to the “unaffected site” Go from the “affected” site to the “unaffected site” and resume operationsand resume operations
Neither apply with a Pandemic.Neither apply with a Pandemic.
Pandemic Planning Pandemic Planning AssumptionsAssumptions
Up to 40% peak absenteeism Up to 40% peak absenteeism • Possibly greater for “frontline” public safety and service Possibly greater for “frontline” public safety and service
workersworkers
May last as long as 18 months with up to three May last as long as 18 months with up to three waves waves • Greatest impact in the first four monthsGreatest impact in the first four months
Critical functions often depend on contractors Critical functions often depend on contractors and vendorsand vendors
Social infrastructure: stressed but functionalSocial infrastructure: stressed but functional
Potential long-term closures: schools, churches, Potential long-term closures: schools, churches, events, malls, etc.events, malls, etc.
Pandemic Planning Pandemic Planning AssumptionsAssumptions
Less than six weeks warning Less than six weeks warning
No remedies immediately availableNo remedies immediately available
• Antivirals (Tamiflu) in short supplyAntivirals (Tamiflu) in short supply
• Vaccines take 6 to 9 months to developVaccines take 6 to 9 months to develop
Mutual Aid – availability of resourcesMutual Aid – availability of resources
Continuity Planning Continuity Planning StakeholdersStakeholders
Emergency/Continuity PlannerEmergency/Continuity Planner Human ResourcesHuman Resources SecuritySecurity SafetySafety TravelTravel Public InformationPublic Information PurchasingPurchasing LegalLegal TelecommunicationsTelecommunications Risk ManagementRisk Management ExecutiveExecutive
Organizations Requiring Organizations Requiring COOP PlanningCOOP Planning
Public Safety AgenciesPublic Safety Agencies• Law Enforcement Law Enforcement • FireFire• Emergency Medical ServicesEmergency Medical Services• Public Safety Answering Points (Dispatch Centers)Public Safety Answering Points (Dispatch Centers)• Public WorksPublic Works• Public HealthPublic Health
GovernmentGovernment• Human ResourcesHuman Resources• TelecommunicationsTelecommunications• Information TechnologiesInformation Technologies• Executive BoardExecutive Board
Private SectorPrivate Sector• UtilitiesUtilities• Medical Medical • ServiceService• Small businessSmall business
Planning Challenges: Planning Challenges: What are Essential Functions?What are Essential Functions?
Those programs or people that enable Those programs or people that enable an organization:an organization:• Provide vital servicesProvide vital services• Exercise civil authorityExercise civil authority• Maintain safetyMaintain safety• Sustain the economySustain the economy
ExamplesExamples• CommunicationsCommunications• EvacuationEvacuation• ShelterShelter• Medical servicesMedical services• WaterWater• TransportationTransportation
Planning ChallengesPlanning Challenges
Category ICategory I• Essential - must be at workEssential - must be at work
Category IICategory II• Essential - can work at homeEssential - can work at home
Category IIICategory III• Non-essential - can work at homeNon-essential - can work at home
Category IVCategory IV• Non-essential – no need to work at homeNon-essential – no need to work at home
Planning ChallengesPlanning Challenges
Category I Needs:Category I Needs:• Social DistancingSocial Distancing• Personal Protective Equipment (PPE)Personal Protective Equipment (PPE)• Hygiene EducationHygiene Education• Spread among shifts, work spacesSpread among shifts, work spaces• Employees clean areas frequentlyEmployees clean areas frequently• Eliminate all face-to-face meetingsEliminate all face-to-face meetings• Reduce/Eliminate contact with publicReduce/Eliminate contact with public
Planning ChallengesPlanning Challenges
Category II Needs:Category II Needs:• Broadband connectionBroadband connection• County sponsored computersCounty sponsored computers• Work from home 1 day/month Work from home 1 day/month • Demonstrate ability in advanceDemonstrate ability in advance• County IT support for the homeCounty IT support for the home• Internet capacityInternet capacity
Planning ChallengesPlanning Challenges
Category III and IV:Category III and IV:• Not working? How long do you pay Not working? How long do you pay
them? Partial pay?them? Partial pay?• Benefits?Benefits?• Bargaining unit agreements?Bargaining unit agreements?• Other roles?Other roles?
Planning ChallengesPlanning Challenges
Other issues:Other issues:• Employees refuse to come to work?Employees refuse to come to work?• Family sick but employee is well – come to Family sick but employee is well – come to
work?work?• Getting sick – workers comp issue?Getting sick – workers comp issue?• Day care?Day care?• Jobs with face-to-face public exposure – Jobs with face-to-face public exposure –
liability?liability?• Restrict travel on days off?Restrict travel on days off?• Communicating with employeesCommunicating with employees• Updated contact infoUpdated contact info
Planning Challenges: Public InfoPlanning Challenges: Public Info
Who Who WhatWhat HowHow
Public Education & Outreach = KeyPublic Education & Outreach = Key
Planning Challenges: SecurityPlanning Challenges: Security
Visitor restrictions / screeningVisitor restrictions / screening• WhenWhen• HowHow• ExceptionsExceptions• AuthorityAuthority
TrainingTraining• Personal Protective EquipmentPersonal Protective Equipment• Personal HygienePersonal Hygiene
Planning Challenges: FacilitiesPlanning Challenges: Facilities
JanitorialJanitorial• Cleaning proceduresCleaning procedures• PPEPPE• DisinfectantsDisinfectants• Contract limitsContract limits
HVACHVAC• FiltersFilters• Recycled airRecycled air
Planning Challenges: Planning Challenges: PurchasingPurchasing
New, scarce, numerous equipmentNew, scarce, numerous equipment• PPEPPE• DisinfectantsDisinfectants
Supply chain analysisSupply chain analysis• Critical supply providersCritical supply providers• What if? Ports, UPS closed, etc.What if? Ports, UPS closed, etc.
Mail and Print ServicesMail and Print Services
Planning Challenges: Risk Planning Challenges: Risk ManagementManagement
InsuranceInsurance• Coverage for loss, disruptionCoverage for loss, disruption• If not, do you need/want it?If not, do you need/want it?
RevenueRevenue• Model 10-30% for 90-120 days Model 10-30% for 90-120 days • Model long-term loss (>18 months) Model long-term loss (>18 months)
Planning Challenges: Planning Challenges: Management Approval / SupportManagement Approval / Support
Define role of senior managementDefine role of senior management Write plan and seek approvalWrite plan and seek approval Cost estimate to implementCost estimate to implement Commitment to Plan DevelopmentCommitment to Plan Development FundingFunding On going processOn going process
Planning Challenges: Planning Challenges: Emergency ManagementEmergency Management
Virtual EOC – Distributed OperationsVirtual EOC – Distributed Operations• TelecommunicationsTelecommunications• Conference callsConference calls• Web meetingsWeb meetings• E-mailE-mail• Web siteWeb site
Succession planning (Continuity of Gov’t)Succession planning (Continuity of Gov’t)• EOC teamEOC team• Senior executives Senior executives
Planning Challenges: Planning Challenges: Implementing the PlanImplementing the Plan
Employee educationEmployee education Supplies and equipmentSupplies and equipment Planning team tabletop exercisePlanning team tabletop exercise Test and validateTest and validate
• Work from homeWork from home• TelecommunicationsTelecommunications
EOC tabletop exerciseEOC tabletop exercise Management status briefingsManagement status briefings
Plan ElementsPlan Elements
Purpose and ObjectivesPurpose and Objectives Supporting PlansSupporting Plans Planning AssumptionsPlanning Assumptions Prepare stagePrepare stage Response stageResponse stage Recover stageRecover stage Annex Annex
Plan ElementsPlan Elements
Purpose and ObjectivesPurpose and Objectives• Reduce transmission of virus among Reduce transmission of virus among
employees, clients, and partnersemployees, clients, and partners• Minimize illness among employees and Minimize illness among employees and
clientsclients• Maintain mission-critical operations and Maintain mission-critical operations and
servicesservices• Minimize social disruption and economic Minimize social disruption and economic
impactsimpacts
Plan ElementsPlan Elements
Supporting PlansSupporting Plans• State/Federal Emergency Operations PlansState/Federal Emergency Operations Plans• Local City/County EOP’sLocal City/County EOP’s• State/County Pandemic PlansState/County Pandemic Plans• Corporate PlansCorporate Plans• Business Resumption PlansBusiness Resumption Plans
Plan ElementsPlan Elements
Planning AssumptionsPlanning Assumptions• Time PeriodTime Period• Prevention and TreatmentPrevention and Treatment• StaffingStaffing• Vendors of services and/or productsVendors of services and/or products
Plan ElementsPlan Elements
Prepare stagePrepare stage• Authorities and ProtocolsAuthorities and Protocols• Operations AssessmentOperations Assessment• Job FunctionsJob Functions• Pandemic PoliciesPandemic Policies• Product and Services VendorsProduct and Services Vendors• Employee CommunicationsEmployee Communications• Infection Control and PreventionInfection Control and Prevention• Client CommunicationsClient Communications
Plan ElementsPlan Elements
Response StageResponse Stage• Activation and CommandActivation and Command• OperationsOperations• Job FunctionsJob Functions• Pandemic PoliciesPandemic Policies• CommunicationsCommunications• Infection ControlInfection Control
Plan ElementsPlan Elements
Recover stageRecover stage• Activation Activation • OperationsOperations• Process AssessmentProcess Assessment• CommunicationsCommunications
Plan ElementsPlan Elements
AnnexAnnex• Pandemic Influenza Planning TeamPandemic Influenza Planning Team• Authority and ProceduresAuthority and Procedures• Essential OperationsEssential Operations• Essential Job FunctionsEssential Job Functions• Pandemic PoliciesPandemic Policies• Management of Ill EmployeesManagement of Ill Employees• Product and Services VendorsProduct and Services Vendors• Information Dissemination PlanInformation Dissemination Plan• Informational MaterialsInformational Materials• Infection ControlInfection Control
Lessons Learned - KatrinaLessons Learned - Katrina
Continuity of operations at the local Continuity of operations at the local levellevel
Unified command not properly exercised Unified command not properly exercised at all levelsat all levels
Loss of communication systems Loss of communication systems breakdownsbreakdowns
Emergency management softwareEmergency management software Local Emergency Operations Plans, are Local Emergency Operations Plans, are
they viable?they viable?
Lessons Learned - KatrinaLessons Learned - Katrina
Evacuation plans for medical Evacuation plans for medical communitycommunity
Formalized mutual aid plans for Formalized mutual aid plans for regional, state and federal regional, state and federal resourcesresources
Permanent staffing dedicated to Permanent staffing dedicated to emergency managementemergency management
What can you do nowWhat can you do now Stay informedStay informed Have a planHave a plan Keep a list of emergency services Keep a list of emergency services
numbersnumbers Add to your current emergency Add to your current emergency
supplies kitsupplies kit Take care of yourselfTake care of yourself Have a plan for work and schoolHave a plan for work and school Be prepared to care for someone Be prepared to care for someone
who is sick at homewho is sick at home
Lessons Learned - KatrinaLessons Learned - Katrina
Emergency Operations CenterEmergency Operations Center Emergency Support Functions (ESF) work Emergency Support Functions (ESF) work
areas outside of EOC’sareas outside of EOC’s Public Information PlanPublic Information Plan Joint Information CenterJoint Information Center
Los Angeles - Flu Season Los Angeles - Flu Season 1997-19981997-1998
Public asked to avoid unnecessary ER Public asked to avoid unnecessary ER visitsvisits
““Hospitals full and bursting at the Hospitals full and bursting at the seams!”seams!”
““People just kept coming in, but not People just kept coming in, but not enough beds, gurneys, or ventilators.”enough beds, gurneys, or ventilators.”
Emergency staff working double shifts Emergency staff working double shifts and sickand sick
ConclusionConclusion
Emergency Management is like herding Emergency Management is like herding cats!cats!
Together we are stronger than Together we are stronger than individuallyindividually
Preparing is our front line of defensePreparing is our front line of defense Communications is keyCommunications is key
QuestionsQuestions
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