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Outsourcing for SuccessMoving from In-house to an FIS Outsourced Solution
An Evolving Decision
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Financial Considerations
Reduction in Risk
Back to the Business
of Banking
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INDUSTRY
Industry trends are clearly in the direction of financial institutions moving their in-
house IT solutions to an outsourced solution.
FIS
Since 2010, 86% of our core contracts have chosen to outsource as their
processing method.
At the same time, we are seeing many of our long time in-house customers
migrating to our FIS outsourcing center.
Outsourcing Trends
Outsourcing is the New Normal
Core Product Focus
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ABILITY TO
RETAIN TECHNICAL
RESOURCES
RISK AND
SECURITY
CONCERNS
EVER CHANGING
TECHNOLOGY INCREASED
CUSTOMER FOCUS
24/7 AVAILABILITY
BUSINESS
CONTINUITY
AVAILABILITY
Advantages
• Removes single points of staffing failure at
the bank
– Run nightly processing
– Load files
– Push output
– Send and receive files with the Fed
• Keeps all IRBs, GIBs and Releases
up to date
– Staged and installed
– No off hour work for the bank
• Handles OS upgrades and patches
– No off hour work for the bank
• Manages all security vulnerabilities and
security remediations
• Will host all core front end application and
business intelligence servers
• Preforms all required backups
• Preforms all restoration tasks associated with
disaster recovery testing
• Maintains security control and audit
• Capacity planning
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There are multiple advantages to using FIS for your outsourcing needs. Specifically FIS:
Other Considerations
No
Da
ta C
on
ve
rsio
n
• The transition from an in-house to an outsourcing solution is a migration, not a conversion
• There is no disruption to the bank’s client base
• The data center’s FIS core software is identical to that running In-house IT
Su
pp
ort
• Improved support levels from dedicated IT Professionals 24/7
• Reduced costs of insurances
• Much of the IT vendor management shifts to FIS
• Reduction in data processing supplies expense is realized
FIS
Ad
va
nta
ge
• Limited transitional training is required
• The transition is jointly planned and executed by FIS with an assigned project manager to manage all tasks for FIS and the financial institution
• Opens up square footage for business growth
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State-Of-The-Art Technology Centers
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• 52,800 sq. ft. of raised floor
• 1,900 kW of UPS capacity with 2 (N+1) implementation plan
• 5 - stand by emergency generators provide 5,000 kW
capacity at N+1 availability
• Dual source power distribution availability
• Card reader access system
• 24/7 manned guard, surveillance video monitoring
Preparation and Strategy for Business Continuity Services
Disaster Recovery
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• A secondary site
• Equipped with multiple UPS and generator to power all hardware
• Annual disaster recovery exercise with documented objectives and financial institution
participation
• Monitoring and reporting provided by the Business Continuity Planning Office
• Annual DRE results published and provided
In-House to Outsource Process
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Part I
Initial Discussion with FI Executive
Management
FI Completes FIS Questionnaire
Meeting with FI Management to Discuss Solution
Initial Draft of Solution Matrix
Devised and to FI for Review
Due Diligence Call/Review with
FI
Revision of Solution Matrix
and to FI to Confirm
Network Infrastructure Verification
Provide Proposal to FI
Hold a Temporary Migration Slot
FI Makes the Decision
In-House to Outsource Process
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Part II
Confirm Migration Slot
Migration Project Kickoff and Order
of Circuits/Routers/Etc.
Prep and Setup:
• Interfaces
• Data Migration
• FI Environment
Migration Testing Migration Mock Migration Live
FI Makes the I-O Decision
• Security
• Etc.
Program and Project Management at FIS
Scope Definition and Control
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Program Definition Document
Level Set Expectations Across Teams
Identify and Resolve Scope Issues Early
Lock Down Milestone Dates
Approval by Client & FIS Sponsors
Implement Change Control
Project Definition Document – Let’s put it in writing!
Migration Timeline
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Month 1• Project initiation and kickoff
• Order circuits and routers
• Discovery– Interfaces
– Hardware
– Training Needs
Month 2
• Discovery cont.
• Receive bank libraries
• Build bank environment and
secure bank
Month 3• Build and secure
environment cont.
• Establish connectivity
• Configure GUI
• Establish
interfaces/customer print
• Bank establishes security
Month 4• Complete migration
testing
Month 5• Test implementation
• Live implementation
Why it Works!
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Keys to success
Frequent Communication
Scope Definition and Control
Formal Project Planning and Tracking
Issue Management and Resolution
Phased Testing Approach
Experience/Flexibility/Accountability
A Structured and Managed Approach
• Through a defined process and approach, FIS
will work with your financial institution to
successfully transfer your operations.
• Our experienced IT professionals will work
with you every step of the way. This is a true
partnership.
• FIS is committed to your success!
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