Ottawa County Fall Quadrant Meeting October 2 · • Interview Ottawa County legends and other...

Ottawa County Fall Quadrant Meeting

Al Vanderberg, County Administrator

History, Tradition, and DNA

The Ottawa County WayEstablished DNA• Interview Ottawa County legends and other

stakeholders on how they define the Ottawa County Way

• Invite individuals to write essays on the Ottawa Way

• Publish history of services, stories, statements of traditions and values, and DNA to miOttawa.org

Een Appeltje voor de DorstGreg Rappleye

We stand on the shoulders of those who came before us and we must lift the future County up on our shoulders.

Prior Boards and Administrations Gave Us

• High quality services• Relatively low staff and low cost to provide

services• High credit ratings with a little room to grow to

the top• Relatively low legacy cost with no retiree health• The Financing Tools• Culture of innovative thinking to solve problems

This Board and Administration has Begun to Leave Their Legacy• Buildings• IT – miOttawa.org, Justice

Imaging• DB/DC Transformation• Healthcare Revamp• Wellness Plan• Performance Evaluation• Regional Leadership

Grand Haven Courthouse

Holland District Court

Fillmore Complex Addition

Ottawa County LeadsMoving Ottawa County to the next level…

“The Four C’s”• Communication• Customer Service• Continuous Improvement• Cultural Intelligence

Communication

Communication• Create new Countywide Marketing and Communications

Manager position in County Administrator’s Office• Make communications services available to County

departments through County Administrator’s Office, much like GCSI

• Aggressively implement Board of Commissioner’s Communications Plan including social media approach

• Write County business related stories with quotes and send to various media markets, remediate impact of less press publishing days

• Manage and promote speaker’s bureau, radio, cable TV appearances

• First year approach, share Shannon Felgner’s time 25% County, 75% Health Department, implement 50-50 position split with Parks and the Administrator’s Office, January 1, 2013.

Shannon Felgner

Speakers BureauFor a complete list of topics, please visit miOttawa.org and follow the links to “Connect with miOttawa”

• Snapshot of topics▫ Property Tax Forfeiture & Foreclosure▫ The Fundamentals of Emergency Management▫ Governmental Budgeting▫ Identity Theft▫ Crime Prevention▫ Ottawa County Correctional Facility Overview▫ Community Government: A Historical

Perspective▫ Michigan Medical Marijuana Act▫ Collaboration and Service Sharing in Ottawa

County

Social Media

Customer Service

Customer Service• Engage County leaders in inclusive effort to develop

Ottawa County brand of customer service that will be taught to all employees and all will be accountable to perform it

• Develop process tools from Disney• Apply customer service principles to both external

and internal customers• Misty Cunningham to help with development and

administration of the customer service approach and will develop subject matter expertise.

Capodagli Jackson Consulting

• Steering Team (2 half-day sessions)• Ottawa County Customer Service Story/Vision

and Values Workshop (2 1/2-day sessions)• Countywide training program• Follow-up work on hiring practices and

employee evaluation (1 half-day)

Misty Cunningham

Continuous Improvement

The Lizard Brain is the unconscious part of our brain that protects us.

Organizations have lizard brains too…

• South Haven Street Department• Fiscal Services - document stamping

Continuous Improvement

• Implement and communicate continuous improvement strategies.

• Develop and Implement County-wide training program for continuous improvement.

• Complete Administration/Fiscal reorganization.▫ Re-assign Shannon McGoran to .70

Management/Fiscal Analyst position to administer continuous improvement initiative.

Shannon McGoran

Continuous Improvement

• Complete 3 legged stool hiring process• Complete IT Study• Implement Continuous Quality

Improvement/LEAN Processes and Education

Continuous Improvement

City of Fort Wayne, IN, $33 million in savings

City of Grand Rapids, $1 million in savings per year

Cultural Intelligence• Create cross-departmental County team to study

cultural intelligence issues and recommend action.• Engage County business leaders and minority

leaders in a process to define cultural intelligence and build a learning program around it.

• Develop in-house cultural intelligence program to complement efforts by major private sector and non-profit sector employers in Ottawa County to improve cultural intelligence across the board to better compete for the global talent pool.

County Partnership with LEDA

• Existing work• Position paper• County-wide training program

John Scholtz, Director, Parks and Recreation

Celebrating 25 YearsOttawa County Parks & Recreation Commission

Quadrant MeetingsSeptember, 2012

The County Road Commission established 9 parks between 1929 and 1980

Tunnel Park established 1929

North Beach Park established 1941

Parks & Recreation Commission Formed in 1987Mission: The Ottawa County Parks andRecreation Commission will enhance quality of life for residents and visitorsby preserving parks and open spacesand by providing natural resource-basedrecreation and education opportunities

2012 Ottawa County Parks and Recreation Commission

Bobbi Jones Sabine, PresidentDavid Van Ginhoven, Vice Pres.Philip Kuyers, SecretaryJim MiedemaRoger JonasTom WerkmanDavid Vander KooiPaul GeerlingsRay StatemaJim Holtvluwer

1987 – 1996 Focus on Renovation of the Park System

Board of Commissionerssupport parks with matching grant funds.

1997 – Present: Expand and Improve Park System

• Respond to rapid growth in county –“balance growth with green”.

• Dedicated parks millage first approved in 1996 with 53.5% aproval; renewed in 2006 with 67% voter approval.

• Aggressive pursuit of state and federal grant funding with over $16 million received since 1996

Ottawa County Park System

• 27 Parks• 12 Open Spaces• 6,349 acres• 75 miles of trails• 1.6 miles Lake

Michigan frontage• 20 miles frontage

on 3 major rivers• 6.3 miles frontage

on inland lakes and bayous

Land Acquisition Strategy: Greenway

InitiativesLAKE MICHIGAN COASTAL GREENWAYGRAND RIVER GREENWAYPIGEON RIVER GREENWAYMACATAWA RIVER GREENWAY

Grand River Greenway Parks Celebration 201224 Park Speaker Series• Geology of the Grand• River Landings• Grand River Fisheries• Great Log Jam of 1883• Historic River Road• Natural Features of the

Grand• Lumber era• and many more….

Extensive Series of Events Monthly Throughout 2012• Jigs and Jigsaws• “Seasons on the

Grand” Art Reception• Grand River Clean –Up• Kayak Expeditions• Equestrian Event• and more…

Historic River Road Driving Tour

Focus on Natural Resources Management

• Dune Restoration• Wetland Restoration• Native Grassland Establishment• Wild Rice Restoration• Phragmites control

• Invasive Species Mapping & Control

• Natural Features Inventories

• Deer Management• Red Pine Management

at Riley Trails

Expanding Volunteer Program

GHSP assisting with invasive species control at Pine Bend

• 2011 – 4,300 volunteer hours

• 2012 to-date: 7,500 hours

• 150 active volunteers/groups

• 10 area businesses & organizations in Adopt a Park Program

• Formal volunteer program with job descriptions

• General work days – stewardship and maintenance

North Ottawa Dunes Deer Management Hunts

Hunts planned for 4 days in conjunction with DNR hunts at Hoffmaster State Park

Gallup ranks Holland second happiest in nation

Olive Shores County Park Opened May 24

Guided Hikes

Newest Park on Grand River: Connor Bayou

Renovated Cabin

142 acresKayak accessPicnickingHiking/ski trails

Eastmanville Bayou

Native Virginia Bluebells

157 acres 1.75 miles riverfrontHiking trailsUniversally accessible canoe/kayak launchBoat launch on Eastmanville Bayou

Grand River Ravines• Site recently expanded to 187

acres with ½ mile on Grand River

• Master plan underway

Studying potential partnership with GVSU on Ravine Trail System

GRAND RIVER OPEN SPACE INPROVEMENTS233 acres in Tallmadge Township; 1.25 miles on Grand River

COMPLETION GOAL – FALL OF 2012

NEW GRAVEL PARKING LOT, KIOSK, AND PIT TOILET

RE-ALIGNED DRIVE AND BERMS

Pigeon Creek Lodge Expansion

Lodge addition and new front entrance

New lobby and service counter

Improved concession

Holland Country Club Wetland Restoration and Park Improvements

• $450,000 purchase from Macatawa Bank

• 20 acre wetland mitigation by Request Foods

• $646,800 EPA grant to restore 32 acres wetlands

• 2012 Park improvements – hiking and ski trails, disc golf, nature interpretation

Waterfront Walkway and Pumphouse Museum Project

Proposed Pumphouse MuseumPartnership with the Historic Ottawa Beach Society

Mountain Bike Trails at UMNA

Renovated Cabin

Macatawa Greenway Trail

The EndQuestions?

Brad Slagh, Treasurer

Treasurer of Ottawa County Bradley J. Slagh

Fall 2012

Delinquent Tax 

2012 Foreclosure Auction Sales

105 Properties available  (81 in condo development) 

o Total tax  & fees owed  $ 550, 923.3496 Properties sold in Augusto Total sales $584,130.00

Dog License Sales

Bank Ratings 06/30/12 03/31/12 03/31/12 Return Non-Current Core Capital

Ambassador Bauer Financial Bankrate on Assests Loans to Loans (Leverage) RatioRating in Star Better if # Better if # Better if #Financial Star Composite is above is below is above

Institution Name Average Assets YTD Recieved TARP Strength Rating Rate 0.70% 2.00% 6.00%, , , , ,p , $ , , B 4 4 0.83 1.71 8.47

Community Shores BankMuskegon MI $ 210,789,000 No 0 1 0.47 0.47 4.20Consumers Credit UnionOshtemo, MI $ 385,605,000 4 3Fifth Third, Cincinnati OH YesGrand Rapids, MI $ 114,661,093,000 Paid B 4 4 1.48 2.31 11.70Flagstar BankTroy, MI YesFed Svg Bank-No FDIC info avail $ 14,030,798,000 still owe C+ 3 1Founders Bank & TrustGrand Rapids, MI $ 437,227,000 No B 5 4 1.44 0.60 9.31Huntington National Bank YesColumbus, OH $ 55,397,165,000 Paid B+ 4 4 1.09 1.51 8.42Independent Bank YesIonia, MI $ 2,374,956,000 still owe C 2 1 0.83 2.90 6.98JPMorgan Chase YesColumbus, OH $ 118,057,176,000 Paid B 3.5 3 2.61 1.02 9.61Lake Michigan Credit UnionGrand Rapids, MI $ 2,529,691,000 4 4Macatawa BankHolland, MI $ 1,508,627,000 No C 3 3 1.17 1.81 9.09Mercantile YesGrand Rapids MI $ 1,400,934,000 Paid C+ 3 4 1.07 2.69 11.45Mich. Commerce Bank (G.H. Bank)Grand Haven, MI(Capital Bancorp Ltd.) $ 734,338,000 No F 0 1 -0.10 11.28 2.44

06/30/12

Questions ?

Mark Knudsen, Director, Planning and Performance Improvement

Ottawa County Planning & Performance Improvement Department

West Michigan Transit Linkages Study

Ottawa County Planning & Performance Improvement Department

September 24, 2012 Mp2planning, llc

West Michigan Transit Linkages Study

Ottawa County Planning & Performance Improvement Department

General Public Survey

Conducted February 201212,500 Mailings1,296 Completed ResponsesStatistically valid

Estimates of Demand

Ottawa County Planning & Performance Improvement Department

Ridership estimates low Less than 2% of respondents use public transportation daily activities17% indicated interest in regional transit for various activities

8.8% would be “very likely” to consider a weekday commuter service Commute time is low

Mean travel time to work was 21 minutes (median was 15 minutes)Commute time would double on average

Most employers provide free parkingEmployers dispersed$3.89 is the mean maximum price respondents would pay for

commuter express serviceMost employers provide free parking

Estimates of Demand –Findings

Ottawa County Planning & Performance Improvement Department

Commuter Express Service Options

Ottawa County Planning & Performance Improvement Department

Ridership Estimatesand Productivity

RoutesAnnual Vehicle 

HoursEstimated Riders Productivity

A1‐ Holland to Grand Rapids via I‐196 2,988  26,700  9

A‐2‐Holland to Grand Rapids via Chicago Drive 3,237  17,800  5

B1‐Muskegon/Grand Haven to Holland 3,486  24,618  7

C1‐Muskegon to Grand Rapids 3,237  9,624  3

D1‐Muskegon/Grand Haven to GVSU 3,486  4,419  1

E1‐Holland to GVSU 2,490  8,074  3

Total 18,924  91,235  5

Productivity

Ottawa County Planning & Performance Improvement Department

Option Capital Cost* Annual Administrative Cost Annual Operating Cost** Estimated Passenger Trips

Cost per passenger trip***

A1 – Holland toGrand Rapids

$375,000 (MDOT Contract), 3 Medium Duty 18‐19 pax buses (one is a spare)$100,000 (Park‐and‐ride improvements)$375 (Bus stop signs)

During the first year of implementation there would be a cost of $37,500 for a half‐time administrative position.  Once the system was implemented administrative costs would be part of annual operating costs, which includes non‐capital costs such as administration, operations, and maintenance.

$252,112 (stand‐alone)$152,512 (contract)

26,700 $9.44 (stand alone)$5.71 (contract)

A2 – Holland toGrand Rapids

$250,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses$375 (Bus stop signs)

(See A1) $252,113 (contract)$152,513 (contract)

17,800 $14.16 (stand alone)$8.56 (contract)

B1 – Muskegon /Grand Haven toHolland

$375,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses, 1 spare$375 (Bus stop signs)

(See A1) $282,366 (stand alone)$207,417 (contract)

24,618 $11.47 (stand alone)$8.42 (contract)

C1 – Muskegon toGrand Rapids

$250,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses$120,000 (Park‐and‐ride improvements)$375 (Bus stop signs)

(See A1) $262,197 (stand alone)$148,902 (contract)

9,624 $27.25 (stand alone)$15.47 (contract)

D1 – Muskegon /Grand Haven to GVSU

$250,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses$375 (Bus stop signs)

(See A1) $282,366 (stand alone)$160,356 (contract)

4,419 $63.90 (stand alone)$19.86 (contract)

E1 – Holland to GVSU $250,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses$375 (Bus stop signs)

(See A1) $201,690 (stand alone)$122,010 (contract)

8,074 $24.98 (stand alone)$15.11 (contract)

TOTAL ESTIMATEDCOST

$1,972,250 $37,500 $1,532,844 (stand alone)$943,710 (contract

91,235 $16.80 (stand alone)$10.43 (contract)

Itemized Cost

Ottawa County Planning & Performance Improvement Department

• Peak hour commuter express service as defined by the Federal Transit Administration should not be implemented at this time.

• Times change. Stakeholders should consider this report as a resource for implementation of regional services in the event: gas prices rise to a point where people are actively seeking alternative transportation; economic development and demographic factors change significantly; and, local units have greater flexibility to provide local funding.

• Existing providers should be encouraged to provide logical service connections if feasible which could serve as a pilot test for regional service.

Recommendations

Ottawa County Planning & Performance Improvement Department

EPA Brownfield Assessment Grant

Ottawa County Planning & Performance Improvement Department

Brownfield Inventory

Ottawa County Planning & Performance Improvement Department

Brownfield Redevelopment

Brownfield Site - Phase I

Ottawa County Planning & Performance Improvement Department

Brownfield Remediation

Ottawa County Planning & Performance Improvement Department

Brownfield Redevelopment

Brownfield Site Plan

Ottawa County Planning & Performance Improvement Department

Brownfield Redevelopment

Brownfield Site Before Brownfield Site After

Ottawa County Planning & Performance Improvement Department

Brownfield Contamination

Ottawa County Planning & Performance Improvement Department

Questions

Greg Rappleye, Corporation Counsel

Al Vanderberg, County Administrator

Bob Spaman, Fiscal Services Director

2011 - 2013 Expenditure Budgets

Fund Type 2011 2012 2013

General $63,500,179 $63,986,817 $63,950,007

Special Revenue 80,373,379 77,962,609 74,909,045

Debt Service 3,145,464 2,585,920 2,578,644

Permanent 606 0 0Total Governmental Funds 147,019,628 144,535,346 141,437,696

Tax Revenue

2010 2011 2012 2013 Budgeted

Equalized Value 10,990,874,852 10,491,709,804 10,261,010,969 N/A

Taxable Value 9,612,697,661 9,405,987,828 9,316,153,677 9,316,153,677

% Change in Taxable Value -4.05% -2.15% -1.0% 0%

Operating Tax Revenue 34,550,733 33,807,607 33,420,247 33,535,248

Al Vanderberg, County Administrator

Collaboration

• Assessing, Facilities; Keith Van Beek,

Assistant County Administrator; Rick

Vandekerkhoff, Facilities Director

• Website, GIS, Imaging, Shared Service List,

MERIT, Telecomm; Dave Hulst, IT Director

• Reverse Auction, Munis; Bob Spaman, Fiscal

Services Director

Assessing• City of Grand Haven▫ Faced with the Retirement of the Majority of their

Staff▫ Approached County Regarding Ability to Provide

Service▫ Detailed Analysis by Equalization, Including File

Reviews, to Determine Service Level and Cost▫ Pilot Agreement Approved by City and County,

Not-to-Exceed Cost During Pilot▫ Base Price Per Month/Two-Year 14-Point Review

Cost/Expenses

Facilities

• City of Holland ▫ Prepared an RFP for Mechanical Services at their

Facilities▫ Approached the County Regarding Ability to

Contract Similar Service▫ Agreement to Provide Basic Preventive

Maintenance Services▫ Includes Employee Cost per Hour Plus Supplies,

with 10% Markup

Technology Study

Current County Service Partnerships

1. Hosting Online Services

2. GIS: 21 Partners

3. OnBase – Enterprise Content Management

Potential Collaboration Opportunities:

• Telecom- Redundancy for phone systems▫ Mobile Security Management▫ Cell Phone policy/Management▫ Website hosting▫ BS&A▫ Video

• Helpdesk/User Services-desktop support▫ IT Training▫ PMO▫ Document Management

• Fiber Network▫ IT Procurement/Reverse Auction▫ MERIT-▫ Communication between entities to make folks aware

• DRP/Incident Response-Video Security

Merit/REACH-3MC Project

County Web Site Update/Previous Site Design

www.miottawa.org

New TechnologyEnterprise Resource Planning (ERP)

Software - Financial/Human Resources

Reverse Auction

ERP Software

Current County software was 20 years oldLed to a search for replacement softwareCounty selected Munis Systems over two other RFP resondersImplementation started December 2011Achieved implementation of the financial modules on September 28HR/Payroll implementation by January 1, 2013Other modules implemented by June 30, 2013

ERP SOFTWARE

Municipalities in Ottawa County will be able to collaborate with the County CloudThe vendor has offered this at ½ the normal license fees for the next 3 years with implementation in 4 years

Reverse Auction

Kent County started program June 2009Auction works like E-bay in reverseKent County has 16 municipalities using their site1100 auctions thru September 2012Several commodity items in the site to order with services coming on-line later this year

Reverse Auction

Offered Ottawa County use of site in July 2011County has used site since August 2011County has ordered 7 items so far at an annual savings of approximately $35,000In the future, will roll out first to County departments and then to municipalities in Ottawa County

Recent Items Bid

HP Computers

Monitors

Toner

Copy Paper

Fluorescent Lamps

Lexmark Printers

Telephones

Roll Towel

Fiber Patch Cables

Trash Liners Toilet Paper

Hand Soap

BatteriesChair Mats

GlovesMop Heads

Whiteboards

Nikon CameraBaler Wire

Cisco Equipment

Projectors

Towels

Ammunition

Viking Dry SuitFlags

Feminine Products

T-1 Lines