View
4
Download
0
Category
Preview:
Citation preview
Digital Assistant
Oracle Digital Assistant for
Customer Service
Gartner predicts that by 2022, 70% of customer interactions will involve emerging
technologies such as machine learning (ML) applications, chatbots and mobile messaging.*
Conversational AI for your business
One digital assistant for multiple applications Understands app
speci�c terms
Bot-initiated conversations based on context
AI-powered natural language
processing
Multilingual support Analytics to
provide insights
Copyright © 2020, Oracle and/or its a�liates. All rights reserved.
*Gartner: Top CX Trends for CIOs to Watch, February 27, 2020
Learn more at oracle.com/da
Live agent
Customers
Import your existing FAQ
Built in analytics provide insights
Guided learning to optimize results
Live agent interaction
Routed to agent with conversation history
Digital Assistant
Automate and scale responses
Request to speak to an agent
0
100
200
300
400
500
600
Recommended