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Operations Strategy and Implementation Ryan Amberger , Ashley Balchunas , Rose Devine, Jack Herrill. Mission Statement. - PowerPoint PPT Presentation
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Operations Strategy and Implementation
Ryan Amberger, Ashley Balchunas, Rose Devine, Jack Herrill
Mission Statement
Waffle Works’ mission is to provide consistent, high quality food and service that give customers a unique
experience where they can customize what, when, and where they eat.
Core Competencies
Waffle Works
Strong Supplier Relationships
High Quality Products
Strong Customer Relationships
Well-trained, Efficient Workforce
Environmental Scanning
Competition
Target Market
Environmental Scanning
College Towns- 18-27 Up and Coming Families- 27-35
% that desires all-day breakfast
46%% more likely to seek
healthy options
50%% that say breakfast
tastes better at a restaurant
53%
1. Freedom 2. Convenience 3. Low Cost
Environmental Scanning
Order Winner & Competitive Priorities
Flexibility & Low Cost
Customization Consistent Quality Low Cost
Process
Operations Strategy
Small Batch Process
High Flexibility
High Customization
Low Automation
Enlarged Resource Capability
Equipment & Inputs
Operations Strategy
Suppliers
Operations Strategy
Low Prices Convenient Location Fast Delivery Speed High Quality
Waffles- V&H Corporation BVBA Fruit- Del Carmen Foods
Toppings- Candy Warehouse Dairy, Poultry- Turkey Hill Farms
Other Drinks- Rosemont Beverage
Quality Strategy
TQM Periodic Testing Quarterly Meetings
Demand
PopulationStudents- 21,942
Radnor Residents- 30,878
3.5%
1871 Customers per Week
Queue Management
National Waffle Day is August 24. It celebrates
the first waffle iron patent in the U.S.
The word ‘waffle’ originated from the Dutch word for ‘wafer’
“A waffle is like a pancake with a syrup trap.” – Mitch Hedberg
“And in the morning, I’m making waffles!”- Donkey (Shrek)
Inventory Management
Inventory Category Frequency of Ordering
Perishable Weekly
Semi Perishable Bi-Weekly
Non-Perishable Monthly
Pricing
Breakeven Price- $2.19 per customer(85% Profit Margin)
Base Waffle Price Price per Topping
$3.50 $0.25
Questions?
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