One-stop Shop E-government Solution for South- Korean ...€¦ · Korean Government Multi-ministry...

One-stop Shop E-government Solution for South-Korean Government Multi-ministry VirtualEmployment-Welfare Plus Center System

Presented by Dr Sofia Meacham, Senior Lecturer in Computing, Bournemouth University

Co-authors: P.Pratichi Rath, Pritam Moharana, Keith Phalp, Min Sig Park

Research performed in collaboration with South Korean Government

Introduction

Main purpose: propose an e-government solution for South Korea’s EWPC(Employment and Welfare plus Centre)

Add IT integration to existing infrastructure

Leading to Virtual one-stop shop EWPC solutions

Proposed layered architecture

E-Government definition

Governance with ICT

Serving both the government and its citizens

Two-way communication and influence

eGovernment evolution in SouthKorean government

2002 : Government 24 website

Attempt to follow New Public Management (NPM) and Joined-upGovernment (JUG) organisation structure by integrating multiple ministerialdepartments to provide a single platform

Need for Virtual Organisation and one-stop shop solution approaches

Our proposal

Conceptual model of the VO

Three layers hybrid architecture:

Layer one: the customer

Layer two: local welfare service centres

Layer three: virtual environment of the ICT infrastructure with integration of e-Governance policy

Current status

EWPC is the evolution of the integration of several ministries throughGovernment 24 website

Handles employment and welfare services that have been carried outautonomously in various institutions.

Cloud Infrastructure

Government 24 uses a cloud-based Government Integrated Data Centres(GIDC)

This cloud system has proprietary government-private cloud services

Comprises of 20000 information systems from 44 ministries

Unfortunately, we didn’t have any access to these IT infrastructures due toconfidentiality and proprietary issues from the South Korea government

Success of EWPC

No. 1 in the E-Government Development Index (EGD) and E-ParticipationIndex in the United Nations Global E-Government Survey for 2010, 2012 and2014 [6]

Introduced in developing countries [2]

EWPC – existing situation

Types of services

Employment services

Training services

Women with career break

Services for veteran soldiers

Benefit support services

Finance support services

Business Process

Problem areas in EWPC – Comparisonwith UK

The below is the summary of the main problem areas in the current SouthKorea Welfare System:

lack of connectivity between national strategies

single gateway does not fully integrate to online service level

workforce management using information management is not available

no one-stop shop for employment welfare services

no linkage or integration with government 24, the government gateway

a high proportion of manual work processes

no visibility on the performance

Survey results from supervisors andemployees

Surveys have been conducted that came up with the same conclusions asjust stated.

Integration of multiple ministries and interoperation through a VirtualOrganization structure and a true one-stop shop solution would significantlyimproved the efficiency of the processes and the overall services offered tothe citizens.

Virtual EWPC requirements –integration of infrastructure

SysML Block Definition Diagram forVEWPC

Figure 4: Conceptual Architecture ofone-stop shop

Figure 5: The Architecture of one-stopshop

Figure 6: Intention-Based Design for one-stop shop Conceptual Architecture

Our proposal – Three layersArchitecture

Conceptual model of the VO

Three layers architecture:

Layer one: the customer

Layer two: local welfare service centres

Layer three: virtual environment of the ICT infrastructure with integration of e-Governance policy

Evaluation of the proposed approach

This optimizes the overall decision-making process by assigning to the localresources for data processing and storage, while, the complex decisionmaking, involving multi-ministerial policies and related influences is handledby the centralized e-Governance layer.

The work was evaluated through feedback from Korea Government as wassubmitted to the Ministry of Interior and Design for evaluation as theoutcome of the collaborative project with Bournemouth University.According to this feedback the virtual organization approach of theproposed architecture would add a major advantage to the existingstructure. It would provide a simplified and faster model of decision makingled by an integrated & centralized e-Governance policy platform (VOsolution).

Conclusions-Future Plans

Model-based description that includes the solution and the businessprocesses using:

SysML, Archimate

Detailed cost-analysis

Continuous collaboration with South Korean Government

Future of this idea’s applicability: South Korea Government decision

Applicability of ideas to other industries such as British Telecom

For Questions please email

smeacham@bournemouth.ac.uk