Office of the Information Commissioner

Office of the Information Commissioner

www.oic.qld.gov.au

Identity theft – do’s and don’ts

Who pays the ferryman?

If your Westpac account is compromised as a result of Internet fraud we guarantee to refund any missing funds, providing you comply with our Online Banking Terms and Conditions.

NAB will reimburse you 100% of any amount fraudulently removed from your account if, despite our defences you are the victim of fraud

We offer a 100% money back guarantee on all fraudulent transactions if you comply with the credit cards conditions of use.

REPORTED SCAMS

• 2010 - $63 million

– online methods

• 2011 - $85.6 million – unsolicited phone calls

… all our operators are busy at the moment…

Identity theft 2011-2011

• Australians lost $1.4 billion• Average amount lost is $2000 • 1.2 million Australians were victims (1 in 15

persons aged 15 years and older)• 806,000 in 2007• Credit card fraud• Scams • Identity theft

the law is your friend• Queensland Government Departments• Queensland Government Ministers• Local government • Public authorities INFORMATION PRIVACY ACT 2009• Commonwealth Government Departments• Commonwealth Government Ministers• Private health practitioners• > $3 million per yearPRIVACY ACT 1988

collection, storage, use and disclosure

Information Privacy Principle 4 - storage and security of personal informationAn agency having control of a document containing personal information must ensure that—(a) the document is protected against—

(i) loss; and(ii) unauthorised access, use, modification ordisclosure; and(iii) any other misuse;

but…you are on your own with

• Individuals

• Small business

• Everyone outside of Australia

• The vast majority of people on the internet

Other crime

May 2011

• Identity theft cost $1.4 billion a year

• Burglaries cost $3.6 billion a year (10%)

• Thefts from vehicles cost $1 billion (3%)

• Thefts of vehicles cost $1 billion (3%)

locks and lockouts• mailbox• fireproof safe• rubbish• your wallet• financial details• email address, mobile phone number• shoulder surfers• the next public user• phones, tablets, computers

we need locks…lots of locks

come on in, make yourself at home

Top 10 worst passwords

1. password 2. 123456 3.12345678 4. qwerty 5. abc123 6. monkey 7. 1234567 8. letmein 9. trustno1 10. dragon

move on, nothing to steal here…

• Password generators

• 5qV-R^2-mA5-%4D-a6w

• orchidorchestrasupermonkeybanana

• Password managers

Support

Guidelines and Information Sheets available on the OIC website –

www.oic.qld.gov.au

Enquiries Service:

3234 7373 (8:30am-4:30 pm)

enquiries@oic.qld.gov.au