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NovaTech
Continuous 24 x 7 Network Monitoring
Automated Reports
Quarterly Business review
The Total Package
NovaTech
Continuous 24 X 7 Monitoring
Continuous monitoring provides:
• Network and device availability
• Alerts and pre-failure indicators
• Centralized web-based dashboard
Reports:
• Weekly
• Monthly
• Quarterly
NovaTech
• Initial network assessment
• Detail network audits
• Hardware & Software asset inventory
• Warranty tracking
• Weekly, Monthly and Quarterly reports
Initial Assessment
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Initial Assessment (continued)
Site Hardware Summary Report •Complete site hardware summary •Quick overview revealing diversity of the equipment you are managing •Identify obsolete hardware that needs to be replaced
Site Security Report•Comprehensive summary of security patches applied to all systems on each site•Complete summary of all MBSA scans performed during the reporting period•Summary of work required to improve site security
Site Performance Report•Detailed summary information on the most heavilystressed devices at a site•Automatically highlights devices that may requireimmediate upgrades
NovaTech
Asset Inventory Includes:• Network audit• Hardware asset• Software assets• Inventory & warranty tracking• Sub-standard configuration report
Asset Inventory Management
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Network Audit
• Real-time reporting of new assets
• Audits includes anything with an IP address, for example:o Desktopso Laptopso Serverso Network devices and network-attached
devices such as printers, fax / scanners, VoIP phones
• Audits are provided on a predefined schedule
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Hardware Asset Inventory
• Detailed hardware inventory
• Warranty tracking
• Comprehensive monthly reports
NovaTech
Software Assets
• Complete list of all software patches applied to each system
• Complete software audits to identify all approved and unauthorized software packages
• Complete and detailed inventory of all OS’ systems
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Inventory and Warranty Tracking
• Comprehensive Asset Inventory Reports
• Disaster recovery of mission-critical information: Secure & off site
• Accounting: inventory depreciation
• The Device Attributes Report• Up-to-date device warranty information
This report assures that you do not pay twice for hardware maintenance
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Sub Standard Configuration
• Baseline Report identifies configurations that will require upgrades
• Asset audits to identify under-performing and under-utilized devices
• Understand & plan
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Automated Scripting
• Shutdown of workstationso Saves power costs and reduces green
house gases from excess power emissions
• Cleanup of temporary fileso Deletes all files in temporary directories
Preventative Maintenance
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Executive Summary• Establishes an overall report status of an entire
site
Server Health• Establish performance baseline and identifies
areas of improvement
Work Completed• Cleared alerts, completed tickets and executed
scripts summary information
Site Performance• Summary of most heavily stressed devices at a
site
Patch Status • Updated security patches that were applied
Website Monitoring• Up-to-date information of website reliability
• Understanding where, when and how you invest your IT budget will allow you to prosper.
• Stat: 80% of time is spent on maintenance
Monthly Automated ReportsThe Result
NovaTech
Server Health
• Establishes a performance baseline that can be measured over time
• Quickly and visually identifies any potential risks based on performance trends
NovaTech
Asset Management Reports
Detailed and comprehensive reporting
of all operating systems, network
devices and software packages
installed
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Quarterly Business ReviewHigh impact reporting
• Including but not limited to:o site & server healtho security reportso asset reportso performance reports
• Detailed conversations to meet your business objectives
• Goal setting for next 1-2 quarters
NovaTech
NovaTech’s Enhanced Service
24 x 7 x 365 Monitoring
Real time Asset & Data Collection
Automated Service
Automated Monthly Reporting
Detailed Quarterly Business Reviews
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The Enhanced NovaTech Value
Network Performance
Security
Uptime
Automated Service
Detailed Reports
NovaTech
24 x 7 Network Monitoring
• Alerting
• Availability of critical devices
• Rapid remediation
• Security assurance
The Result
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Inventory and warranty tracking Hardware assets Software assets Automated monthly reports QBR
NovaTech invests in the best in class technologies to provide our customers the
optimal IT experience.
Asset Management
The Result
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1. Detailed review and understanding of clients’ needs and pain points
2. Review all reports and business processes tied to IT
3. Set next quarters objectives and start planning for commitment
Quarterly Business ReviewThe Result
NovaTech
Service Levels1 2 1 2
Basic Monitoring ReportingDevice Availability X X Monthly Executive Summary XLogon Failures X X Quarterly Executive Summary X XHard Drive Space & Performance X X Semi-Annual Executive Summary X XCPU Usage & Performance X X Annual Executive Summary X XMemory Usage & Performance X X Detailed Inventory Reporting X XApplication Service Errors X X Network Access & Security Summary X XHardware Inventories (Basic) X X Workstation & Server Health X XSoftware Inventories (Basic) X X Site Security & MBSA Summary X XHardware Inventories (Detailed) X X Fully Customizable Reporting XSoftware Inventories (Detailed) X X Patch Management
Security WSUS Scanning & Integration XMBSA Scanning X X Patch Analysis & Deployment XSecurity Solution & Problem Solving X X WSUS Reporting XReporting X X Website Uptime
Availability & Content X X
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