Not for reproduction or redistribution · Boost staff engagement and retention by investing in...

Not for reproduction or redistribution

Shortcuts to Successful Staff Engagement: Grow,

Develop, and ThriveVicki Hess, RN, MS, CSP

Top 5 Healthcare Speaker

Principal, Employee Engagement Solutions, LLC

Employee Engagement in Healthcare

Great Results?

“Areas of Opportunity”

Did She Show Up Today?

Grow, Develop, and Thrive

Professional Paradise

Mindset – Actions – Outcomes

Professional Paradise (cont.)

Satisfied, Energized, and Productive

The Professional Paradise Paradigm

It Takes Three

Where Does Growth and Development of Employees Show Up on Your Calendar?

Chance Connections

Better

Conscious Connections

Satisfied, Energized, and Productive

The Match Game

Satisfied EnergizedProductive

The Performance Triangle

Satisfaction Snapshot

Satisfaction*Snapshot*Name:&_____________________________________&Date:&__________________________________&

As&you&complete&this&questionnaire,&please&think&of&your&job&and&your&direct&supervisor&–&not&on&the&best&day&and&not&on&the&worst&day.&You&can&put&“Most*of*the*time…”&before&each&sentence&to&keep&yourself&on&track.&&&&Rate&HOW$IMPORTANT&each&item&is&and&HOW$SATISFIED&you&are&with&that&item&in&your&job.&&

5$=$Very6$4$=$Moderately6$3$=$Neutral6$2$=$Not$Very6$1$=$Not$

$ How$important$is…$ How$satisfied$am$I$with…$

1.&Connecting&what&I&do&to&the&strategic&direction&of&the&organization?& & & &

2.&Receiving&regular&feedback&&&coaching&on&my&performance?& & & &

3.&Being&part&of&a&strong&team&of&coworkers?& & & &

4.&Being&asked&for&my&opinion&on&changes&in&our&department?& & & &

5.&Utilizing&my&strengths&in&my&job?& & &

6.&Being&part&of&a&compelling&shared&vision?& & & &

7.&Understanding&what&is&happening&at&the&organizational&level?& & &

8.&My&supervisor&holding&all&staff&members&accountable?& & &

9.&Attending&regular&staff&meetings?& & & &

10.&Having&opportunities&to&grow&and&develop?& & & &

11.&Working&in&a&safe&environment?& & & &

12.&Having&input&into&my&work&schedule?&& & &

13.&Participating&in&annual&performance&appraisals?& & & &

14.&Having&my&supervisor&spend&time&in&my&physical&place&of&work?& & &

15.&Having&support&when&dealing&with&change?& & & &

16.&Having&enough&staff&to&get&the&work&done?& & &

17.&Receiving&compliments&on&my&work&performance?& & & &

18.&Meeting&regularly&oneZonZone&with&my&supervisor?& & &

19.&Having&an&environment&of&trust&within&our&team/department?& & & &

20.&Utilizing&a&shared&process&for&realZtime&problem&solving?& & &

21.&Achieving&productive&results&at&work?& & &

22.&Feeling&satisfied&&&energized&about&my&job?& & &&

One&thing&I&could&do&to&be&more&satisfied,&energized&&&productive&at&work&is…&

One&thing&my&supervisor&could&do&to&help&me&be&more&satisfied,&energized&&&productive&is…

What Matters Most?

There Will Be Bad Days

Resources to Receive

314-665-1767 Text: Engage

• 6ShortcutsToEngagement.com

• VickiHess.com

Resources to Retrieve

Please Join Me in Professional Paradise

Question and Answer

Enterprise SolutionOur all-in-one enterprise solution combines an intuitive

software platform and high-quality educational content to improve financial, clinical, and operational outcomes.

Professional Development SolutionsBoost staff engagement and retention by investing in high-quality, video-based education and leadership courses designed for the adult online learner.

Patient & Resident Engagement SolutionsImprove the care experience and patient/resident activation, adherence, and satisfaction rates with powerful video-based resources.

Compliance, Competency, & Regulation SolutionsMeet regulatory requirements and remain compliant with succinct, interactive compliance training. Build and assign programs and quickly pull reports in the event of an audit.

Retaining 1 employee equals the cost of 175 MedBridge subscriptions.1

Engaged patients cost 8 percent less than non-engaged patients in one year.2

Cost Savings with the Enterprise Solution

We help healthcare organizations improve lives

sales@medbridgeed.com 206.216.5003 www.medbridgeeducation.com/enterprise

The Complete SolutionAs healthcare continuously evolves, MedBridge offers the most cost-effective way to help you reach your organizational goals.

We partner with industry experts to design impactful solutions for groups of five or more across varying healthcare organizations.

Private Practice Hospitals & Health Systems Inpatient Rehabilitation Home Care & Hospice Skilled Nursing & Long-Term Care

Universities & Academics Staffing & Travel Companies Athletic Teams Schools & Early Intervention Industrial & Occupational Health

Industry Leading Experts

MedBridge Product Suite

MedBridge brings the highest quality education to you and your staff, without the cost and time associated with live courses.

Chad CookPT, PhD, MBA,

FAAOMPT

Adriaan LouwPT, PhD, CSMT

Kristen MaukPhD, DNP, RN, CRRN, GCNS-BC, GNP-BC,

ACHPN, FAAN

Dee KornettiPT, MA, HCS-D

Jeri LundgrenRN, BSN, PHN, CWS, CWCN

sales@medbridgeed.com 206.216.5003 www.medbridgeeducation.com/enterprise

Patient Education

Learning Management System

Home ExerciseProgram

Clinical Education& Compliance

Patient Satisfaction

Certification PrepPrograms

Mobile Apps

EMR & HRIntegration

PatientMarketing

1 “What is the Average Employee Retention Rate by Industry,” dailypay.com; “Financial Wellness: Is it worth the work?” enrich.org; Physical Therapy Salary,” phyhsicaltherapysalary.org2 Hibbard JH, Greene J, Overton V, Patients With Lower Activation Associated With Higher Costs; Delivery Systems Should Know Their Patients’ ‘Scores’. HealthAffairs. 2013;32(2):216-222

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