Not for Profit Business Association. Developing a Performance Management System in a Not for Profit...

Not for Profit Business Association

Developing a Performance Management System in a Not for Profit Organisation

Brendan LennonRegional Manager

DeafHear.ie brendan.lennon@deafhear.ie

Brief Project Outline

Develop a Performance Management System

PM is concerned with:Management of workforceOrganisational performanceStrategy, Mission & GoalsProcess, with formal & informal aspects

PMS definition

“Performance management is a strategic and integrated approach to delivering sustained success to organisations by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors” (Armstrong and Baron, 1998:7).

Identification of Need

DeafHear.ie…

Major growth in late 1990’s Need to develop systems & structures Management & supervision structure Performance appraisal

Processes Used

Consultation: Management team & Board Employee climate survey One-to-one interviews Staff Representative Forum

Strategic review Training & development Rewards system Rebranding

Impact/Outcomes

Greater clarity on Mission & GoalsImproved organisational structures for

workforce support and managementMore cohesive planning processes Improved feedback processesIncreased motivation & innovation

Measurements and Continuous Improvement Processes

Management Team & Strategic PlanOperational team planning & reviewsIndividual supervision and informal appraisal

Annual Training Event

Key Learning Points for the Organisation

Clarity on Mission & GoalsCommunication with stakeholdersFormal feedback processesMatching competencies to responsibilities &

tasksEvolving operational processes to match

business and culture of organisation

Learning transferred / use for NFPBA member organisations

Clarity on Mission & GoalsPM is an ongoing processOperational processes must match the business

& culture of the organisationEngage all of the workforceConsultation & communication

Thank You