Norfolk Cares IMPACT Call Center

“One Call Does It All”

Norfolk Cares IMPACT Call Center

How Can I Report a Complaint or Make a Service Request?

Dialing 664-6510 Monday through Friday 8:00 am – 5:00 p.m.

Submitting an email to healthyneighborhoods@norfolk.gov

Submitting a request via Request Tracker on Norfolk.gov

Submitting a concern through the Citizen Request Tracker app on you iPhone or iPad

Reporting Complaints or Requests Tips

Abandoned/Inoperable VehiclesIs the vehicle on the street or on the property?Is the vehicle inoperable?Does the vehicle have expired inspection or

license plates?Description of the Vehicle (if possible)

Reporting Complaints or Requests Tips

Curbside Trash/Bulk out on Non Collection DayAddress of Property where trash and/or bulk is

locatedType of Trash or Bulk Items at Location

Missed Bulk CollectionsMust be called within 24 hours of missed collection

Missed Recycling Collections Must be called within 24 hours of missed collection

Missed Regular Trash/Missed Yard Waste Must be called within 24 hours of missed collection

Reporting Complaints or Requests Tips

Trash and DebrisIs the trash and debris on the property or at

the curb?

Is the trash and debris in the front, back or side yard?

Can the trash and debris be seen from the public right of way?

Reporting Complaints or Requests Tips

Tall Weeds and Grass

Is the grass over 12”?

Is the grass over 12” throughout the property?

Is the grass located in the front, back or side yard?

Can the grass be seen from the public right of way?

Is the property occupied or vacant?

Reporting Complaints or Requests Tips

Street Light OutagesAre the lights one of the following?

Completely Out? Blinking On and Off? Running in the Daytime? Damaged, Broken or Leaning?

Do you have the 9-digit pole number?

What is the closest address to the street light issue?

What is the closest intersection to the street light issue?

Reporting Complaints or Requests Tips

Street Light OutagesDoes your street light have one of the following pole wraps?