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What is intentional nonverbal communication?
What is intentional nonverbal communication?
It is communication that you intend, or mean, to send.
You make deliberate choices to communicate with your receivers.
It is communication that you intend, or mean, to send.
You make deliberate choices to communicate with your receivers.
What is intentional nonverbal communication?
What is intentional nonverbal communication?
It is communication that you intend, or mean, to send.
You make deliberate choices to communicate with your receivers. Wearing a team jersey Wearing a concert T-shirt Giving someone “the cold shoulder”
It is communication that you intend, or mean, to send.
You make deliberate choices to communicate with your receivers. Wearing a team jersey Wearing a concert T-shirt Giving someone “the cold shoulder”
What is accidental nonverbal
communication?It is communication that you unintentionally send. You may even be unaware of your accidental nonverbal communication.
It is communication that you unintentionally send. You may even be unaware of your accidental nonverbal communication.
What is accidental nonverbal communication?
What is accidental nonverbal communication?
It is communication that you unintentionally send.
You may even be unaware of your accidental nonverbal communication. Clothing you just “grabbed” A yawn that “sneaks out” A sloppy appearance
It is communication that you unintentionally send.
You may even be unaware of your accidental nonverbal communication. Clothing you just “grabbed” A yawn that “sneaks out” A sloppy appearance
Nonverbal communicationNonverbal communication
AppearanceThe way a person appears or the display of the human body and its apparel is sometimes referred to object language.
AppearanceThe way a person appears or the display of the human body and its apparel is sometimes referred to object language.
Nonverbal communicationNonverbal communication
Appearance
The way a person appears or the display of the human body and its apparel is sometimes referred to object language.Object language may indicate occupation, culture, status or group membership.
Appearance
The way a person appears or the display of the human body and its apparel is sometimes referred to object language.Object language may indicate occupation, culture, status or group membership.
Nonverbal communicationNonverbal communication
Object language may indicate occupation, culture, status or group membership.
ClothingHair stylesAccessories
Object language may indicate occupation, culture, status or group membership.
ClothingHair stylesAccessories
Nonverbal communicationNonverbal communication
GesturesObvious, intentional physical movements
GesturesObvious, intentional physical movements
Nonverbal communicationNonverbal communication
GesturesObvious, intentional physical
movementsUsed to express emotions, to describe something, to indicate where things are
GesturesObvious, intentional physical
movementsUsed to express emotions, to describe something, to indicate where things are
Nonverbal communicationNonverbal communication
GesturesHandshakesThe palm of the had forward with the index and middle finger outstretched in a “V”
Drawing a finger across one’s throat
GesturesHandshakesThe palm of the had forward with the index and middle finger outstretched in a “V”
Drawing a finger across one’s throat
Nonverbal communicationNonverbal communication
PostureBody movement and positioning
PostureBody movement and positioning
Nonverbal communicationNonverbal communication
Posture Body movement and positioning
May give helpful clues to how a person is really feeling
May contradict the verbal message
Posture Body movement and positioning
May give helpful clues to how a person is really feeling
May contradict the verbal message
Nonverbal communicationNonverbal communication
Posture
Leaning against a storefront
Standing with hands on hips
Slumping in a seat with head in hands
Posture
Leaning against a storefront
Standing with hands on hips
Slumping in a seat with head in hands
Nonverbal communicationNonverbal communication
Eye contact and facial expression
Eye contact and facial expression
Nonverbal communicationNonverbal communication
Eye contactWhen the eyes of two people meet
Eye contactWhen the eyes of two people meet
Nonverbal communicationNonverbal communication
Eye contact When the eyes of two people meet
The way people use eye contact may be different in different cultures.
Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes)
Eye contact When the eyes of two people meet
The way people use eye contact may be different in different cultures.
Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes)
Nonverbal communicationNonverbal communication
Facial expressions These movements may be planned,
or they may occur without thought. Facial expressions are the nonverbal
cues that people are able to control the best.
Certain facial expressions can be recognized in almost all cultures.
Facial expressions These movements may be planned,
or they may occur without thought. Facial expressions are the nonverbal
cues that people are able to control the best.
Certain facial expressions can be recognized in almost all cultures.
Nonverbal communicationNonverbal communication
Vocal cuesChanges in voice can reveal a
great deal about a person.
Vocal cuesChanges in voice can reveal a
great deal about a person.
Nonverbal communicationNonverbal communication
Vocal cues Changes in voice can reveal a great
deal about a person.Pitch - the highness or lowness of a
voice
Vocal cues Changes in voice can reveal a great
deal about a person.Pitch - the highness or lowness of a
voice
Nonverbal communicationNonverbal communication
Vocal cues Changes in voice can reveal a
great deal about a person.Rate - how fast or slowly a person talks.
Vocal cues Changes in voice can reveal a
great deal about a person.Rate - how fast or slowly a person talks.
Nonverbal communicationNonverbal communication
Vocal cues Changes in voice can reveal a
great deal about a person.Volume - the loudness or softness of a voice.
Vocal cues Changes in voice can reveal a
great deal about a person.Volume - the loudness or softness of a voice.
Nonverbal communicationNonverbal communication
Vocal cues Changes in voice can reveal a
great deal about a person.Quality - the sound of voice
Nasal, raspy or whiny tones that may communicate an unfair image
Vocal cues Changes in voice can reveal a
great deal about a person.Quality - the sound of voice
Nasal, raspy or whiny tones that may communicate an unfair image
Nonverbal communicationNonverbal communication
SilenceWhen does silence make you uncomfortable?
SilenceWhen does silence make you uncomfortable?
Nonverbal communicationNonverbal communication
SilenceWhen does silence make you uncomfortable?
What are some of the things silence can say?
SilenceWhen does silence make you uncomfortable?
What are some of the things silence can say?
Nonverbal communicationNonverbal communication
SilenceA psychologist defined
“psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk.
SilenceA psychologist defined
“psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk.
Nonverbal communicationNonverbal communication
Spatial relationsRefers to the way space between people affects their communication.
Spatial relationsRefers to the way space between people affects their communication.
Nonverbal communicationNonverbal communication
Spatial relations Refers to the way space between
people affects their communication.Americans typically carry around a two-foot bubble of privacy.
Spatial relations Refers to the way space between
people affects their communication.Americans typically carry around a two-foot bubble of privacy.
Nonverbal communicationNonverbal communication
Spatial relations Refers to the way space between
people affects their communication.Americans typically carry around a
two-foot bubble of privacy.The comfortable distance between
people may vary across cultures.
Spatial relations Refers to the way space between
people affects their communication.Americans typically carry around a
two-foot bubble of privacy.The comfortable distance between
people may vary across cultures.
Nonverbal communicationNonverbal communication
TimeThe use of time will vary with culture.
TimeThe use of time will vary with culture.
Nonverbal communicationNonverbal communication
Time The use of time will vary with culture.
In the U.S., there is an emphasis on watching the clock and doing things on time.
In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually.
Time The use of time will vary with culture.
In the U.S., there is an emphasis on watching the clock and doing things on time.
In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually.
What are nonverbal strategies?
What are nonverbal strategies?
A nonverbal strategy involves sending a message without words.
A nonverbal strategy involves sending a message without words.
What are nonverbal strategies?
What are nonverbal strategies?
The method you use is chosen to have a specific effect on another person.
The method you use is chosen to have a specific effect on another person.
What are nonverbal strategies?
What are nonverbal strategies?
They may involve tactics similar to verbal strategies and are also related to your need for social contact and your desire to support self-concepts.
They may involve tactics similar to verbal strategies and are also related to your need for social contact and your desire to support self-concepts.
Nonverbal strategiesNonverbal strategies
To excludeTo includeTo put down
To excludeTo includeTo put down
Nonverbal strategiesNonverbal strategies
To excludeTo includeTo put downTo build up
To excludeTo includeTo put downTo build up
Nonverbal strategiesNonverbal strategies
To excludeTo includeTo put downTo build upTo reveal
To excludeTo includeTo put downTo build upTo reveal
Nonverbal strategiesNonverbal strategies
To exclude To include To put down To build up To reveal To conceal
To exclude To include To put down To build up To reveal To conceal
Functions of nonverbal messages
Functions of nonverbal messages
May repeat or support verbal messages
May repeat or support verbal messages
Functions of nonverbal messages
Functions of nonverbal messages
May repeat or support verbal messages
May contradict verbal messages
May repeat or support verbal messages
May contradict verbal messages
Functions of nonverbal messages
Functions of nonverbal messages
May repeat or support verbal messages
May contradict verbal messages
May replace verbal messages
May repeat or support verbal messages
May contradict verbal messages
May replace verbal messages
Functions of nonverbal messages
Functions of nonverbal messages
May repeat or support verbal messages
May contradict verbal messages
May replace verbal messages Can regulate verbal messages
May repeat or support verbal messages
May contradict verbal messages
May replace verbal messages Can regulate verbal messages
Functions of nonverbal messages
Functions of nonverbal messages
May repeat or support verbal messages
May contradict verbal messages May replace verbal messages Can regulate verbal messages May change the flow of verbal
messages
May repeat or support verbal messages
May contradict verbal messages May replace verbal messages Can regulate verbal messages May change the flow of verbal
messages
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