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NONPROFIT DONOR MANAGEMENT SOFTWAREJune 2017
CONTENTS46
Introduction
Defining Nonprofit Donor Management Software
The Quadrant
Nonprofit Donor Management FrontRunners Index
Runners Up
Methodology Basics
8
3439
7
FRONTRUNNERS9 DonorPerfectFundraisingSoftware
10 Raiser’sEdgeNXT
11 LittleGreenLight
12 Bloomerang
13 NeonCRM
14 eTapestry
15 iMIS
16 WildApricot
17 CiviCRM
18 SalsaCRM
19 Flipcause
20 DonorSnap
21 Firstgiving
22 Giveffect
23 Givelify
24 ClearViewCRM
25 Sumac
26 BasicFunder
27 DonorTools
28 MemberPlanet
29 HandsOnConnect
30 GiftWorks
31 OrangeLeapOnDemand
32 FastFund
33 DoJiggyPledge
4J U N E 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Nonprofit
Donor Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.
In the Nonprofit Donor Management FrontRunners graphic, the Capability axis starts at 3.40 and ends at 4.40, while the Value axis starts at 3.60 and ends at 4.60.
To be considered for the Nonprofit Donor Management FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 3.0 and a minimum value user rating score of 3.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.
I N T R O D U C T I O N
5J U N E 2 0 1 7
Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» UpperRight=Leaders: Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.
» UpperLeft=Masters: Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.
» LowerRight=Pacesetters: Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.
» LowerLeft=Contenders: Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.
6J U N E 2 0 1 7
NonprofitDonorManagementsoftwarehelps nonprofits and other charitable organizations
keep track of donations (including donors’ contact information) and other fundraising activities. It empowers nonprofits to securely solicit, collect and track donations through individual, planned, recurring or major giving.
Software Advice’s FrontRunners quadrant is focused on the North American Nonprofit Donor Management software market. We identify this set of core capabilities for the Nonprofit Donor Management software category. The software must caterspecificallytononprofits/charitableorganizations, and offer donormanagement and fundraisingcapabilities.
In addition, we identify several related features that organizations purchasing Nonprofit Donor Management software may also need or wish to consider: membership/contact management, volunteer management, grant management, charity/event management and planning, nonprofit accounting, nonprofit constituent relationship management, human resources/payroll, gift management, in-kind donations, matching donations, online donations, pledge management, receipts/statements and recurring donations.
DEFINING NONPROFIT DONOR MANAGEMENT SOFTWARE
7J U N E 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
NeonCRMDonor Tools
MemberPlanetBasicFunder
HandsOnConnect
DonorSnap
ClearView
Firstgiving Salsa CRM
Sumac
Givelify
Giveffect
Flipcause
Wild Apricot
CiviCRM
iMIS
eTapestry
Bloomerang
Little Green Light
Raiser’s Edge NXT
DonorPerfect
Orange LeapOn Demand
GiftWorks
DoJiggy Pledge
FastFund
All products that qualify as FrontRunners are top performing
products in their market.
8J U N E 2 0 1 7
FRONTRUNNERS INDEX
9 DonorPerfectFundraisingSoftware
10 Raiser’sEdgeNXT
11 LittleGreenLight
12 Bloomerang
13 NeonCRM
14 eTapestry
15 iMIS
16 WildApricot
17 CiviCRM
18 SalsaCRM
19 Flipcause
20 DonorSnap
21 Firstgiving
22 Giveffect
23 Givelify
24 ClearViewCRM
25 Sumac
26 BasicFunder
27 DonorTools
28 MemberPlanet
29 HandsOnConnect
30 GiftWorks
31 OrangeLeapOnDemand
32 FastFund
33 DoJiggyPledge
NONPROFIT DONOR MANAGEMENT
9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARD
DONORPERFECT FUNDRAISING SOFTWARE
QUADRANT PLACEMENT: LEADERS
4.22 4.58
4.20 4.26
4.75 4.90
4.60 5.00
4.90 4.60
3.75 5.00
5.00 4.90
4.60
2.70
2.70
10
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDRAISER’S EDGE NXT
QUADRANT PLACEMENT: LEADERS
4.09 4.49
4.11 4.17
4.30 4.80
4.10 5.00
4.50 4.90
3.83 3.90
5.00 5.00
5.00
2.30
3.00
11
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDLITTLE GREEN LIGHT
QUADRANT PLACEMENT: LEADERS
4.31 4.23
4.50 4.57
4.45 3.88
4.60 4.30
4.30 4.00
3.80 2.30
4.30 4.20
2.60
4.30
4.00
12
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDBLOOMERANG
QUADRANT PLACEMENT: LEADERS
4.08 4.26
4.53 4.59
3.00 3.93
2.90 4.10
3.10 4.50
4.25 2.90
4.10 4.00
4.20
4.50
4.20
13
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDNEONCRM
QUADRANT PLACEMENT: PACESETTERS
4.24 4.07
4.24 4.34
4.30 3.80
4.10 4.00
4.50 4.70
4.20 2.30
4.00 3.90
4.00
4.40
4.40
14
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDETAPESTRY
QUADRANT PLACEMENT: LEADERS
4.00 4.25
3.67 3.84
4.75 4.67
5.00 4.80
4.50 4.40
3.90 4.40
4.80 4.80
5.00
2.70
3.10
15
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDIMIS
QUADRANT PLACEMENT: LEADERS
3.96 4.26
4.01 4.28
4.25 4.23
3.50 4.90
5.00 1.70
3.58 3.90
4.90 5.00
4.70
2.20
2.50
16
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDWILD APRICOT
QUADRANT PLACEMENT: MASTERS
3.72 4.44
4.53 4.63
2.20 4.25
2.50 4.20
1.90 5.00
3.63 3.50
4.20 4.30
4.30
3.70
2.30
17
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDCIVICRM
QUADRANT PLACEMENT: PACESETTERS
4.00 4.07
4.27 4.38
4.00 3.77
4.90 4.70
3.10 2.30
3.48 1.50
4.70 4.70
2.60
3.50
3.10
18
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDSALSA CRM
QUADRANT PLACEMENT: PACESETTERS
3.98 4.06
4.11 4.16
3.85 3.97
3.50 4.30
4.20 4.30
3.85 2.30
4.30 4.30
4.30
3.00
3.80
19
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDFLIPCAUSE
QUADRANT PLACEMENT: PACESETTERS
4.20 3.80
4.65 4.74
4.00 2.85
3.50 2.70
4.50 1.00
3.53 4.70
2.70 3.00
3.20
5.00
3.20
20
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDDONORSNAP
QUADRANT PLACEMENT: MASTERS
3.80 4.19
4.50 4.41
2.90 3.97
3.50 3.80
2.30 3.80
3.28 4.80
3.80 3.80
2.20
3.00
4.10
21
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDFIRSTGIVING
QUADRANT PLACEMENT: CONTENDERS
3.75 4.07
4.27 4.22
2.75 3.92
1.60 3.90
3.90 2.70
3.70 4.80
3.90 4.10
4.70
2.70
3.50
22
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDGIVEFFECT
QUADRANT PLACEMENT: PACESETTERS
4.10 3.70
4.51 4.58
3.85 2.82
4.60 2.40
3.10 3.20
3.55 3.70
2.40 2.60
3.30
3.80
4.70
23
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDGIVELIFY
QUADRANT PLACEMENT: CONTENDERS
3.86 3.87
4.90 4.92
1.80 2.82
1.30 2.70
2.30 1.90
3.83 5.00
2.70 2.30
3.00
5.00
4.60
24
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDCLEARVIEW CRM
QUADRANT PLACEMENT: CONTENDERS
3.86 3.77
3.99 4.08
3.80 3.45
3.20 3.50
4.40 3.60
3.65 3.30
3.50 3.40
4.10
4.10
2.90
25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDSUMAC
QUADRANT PLACEMENT: PACESETTERS
3.95 3.65
4.49 4.54
4.40 2.75
4.90 2.30
3.90 3.70
2.43 3.60
2.30 2.30
2.70
1.00
3.70
26
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDBASICFUNDER
QUADRANT PLACEMENT: CONTENDERS
3.78 3.80
4.69 4.60
3.40 3.00
3.20 3.10
3.60 3.10
2.35 2.30
3.10 3.20
1.00
3.80
1.50
27
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDDONOR TOOLS
QUADRANT PLACEMENT: CONTENDERS
3.49 4.08
4.05 4.24
3.05 3.92
3.50 3.70
2.60 4.80
2.80 3.90
3.70 3.70
2.20
3.00
2.30
28
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDMEMBERPLANET
QUADRANT PLACEMENT: CONTENDERS
3.66 3.89
4.65 4.64
2.00 3.13
2.10 3.20
1.90 4.70
3.33 1.50
3.20 3.10
3.50
2.10
4.50
29
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDHANDSON CONNECT
QUADRANT PLACEMENT: CONTENDERS
3.77 3.76
4.29 4.34
3.60 3.18
4.10 3.60
3.10 2.40
2.90 2.30
3.60 3.60
2.20
2.50
3.30
30
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDGIFTWORKS
QUADRANT PLACEMENT: CONTENDERS
3.57 3.85
3.52 3.62
3.40 4.08
2.90 4.70
3.90 2.80
3.85 2.90
4.70 4.70
4.70
2.50
3.50
31
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDORANGE LEAP ON DEMAND
QUADRANT PLACEMENT: CONTENDERS
3.40 3.86
4.00 4.34
2.80 3.38
2.50 3.40
3.10 3.00
2.83 3.50
3.40 3.50
2.90
3.90
1.10
32
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDFASTFUND
QUADRANT PLACEMENT: CONTENDERS
3.44 3.67
4.46 4.56
2.55 2.78
4.10 2.80
1.00 4.00
2.28 1.50
2.80 2.80
1.50
3.30
1.50
33
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
J U N E 2 0 1 7
FRONTRUNNERS SCORECARDDOJIGGY PLEDGE
QUADRANT PLACEMENT: CONTENDERS
3.40 3.62
4.20 4.35
2.90 2.88
3.20 2.90
2.60 3.90
2.30 1.00
2.90 3.30
1.90
2.90
1.50
34J U N E 2 0 1 7
ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.
RUNNERS UP
@EASE
123Signup
360Alumni
4aGoodCause
501 Auctions
AbilaFundraising50
AbilaFundraisingOnline
AbilaMillennium
AbilanetFORUM
AccelerateKimbia
Accelevents
AcceptivaforNonprofits
AccuFundAccountingSuite
ACTIVENet
AcumaticaCloudERP
AkuboCRM
Altru
Ambix
AMO
Anedot
AplosAccounting
App-GardenVolunteerTracker
ApricotSocialSolutions
ArtsPeople
AuctionMaestroPro
Auctria
AwardForce
Benevity
Bernard
bidcoz
BiddingOwl.com
Bidr
BigE-ZBookkeeping
CampaignManagerAristotle
CaseWorthy
35J U N E 2 0 1 7
RUNNERS UP
Causecast
Causeview
CauseVox
CERVIS
CharityAuctionsToday
CharityRepublic
CharityEngine
CharityMaster
CharityTracker
CharityWeb
CheckoutDonations
ChurchMemberLink
Classy
ClearGIVE
Click&Pledge
ClickBid
ClickTime
ClubExpress
ClubRunner
CommunityOS
Configio
ContinuetoGive
CrowdRise
DashboardbyAdoptdash
dataIDEAL
DaySchool
DeltekCostpoint
Denali
DenariOnline
Donarius
Donately
DONATION
Donation Director
DonationOrganizerPro
DonationSplit
Donorbox
DonorCommunity
DonorNation
DonorStudio
Doubleknot
Duplie
e-CImpact
easyTithe
eCoordinator
EkualitiKC
ElexioGiving
EngagingNetworks
ePhilanthrAppeal
ETOSoftware
EventEssentials
EventSoftware
EverTrue
EveryAction
Exceed
Fieldbook
FinancialEdge
36J U N E 2 0 1 7
Findjoo
FirespringWebsiteSolution
Flexi-Grant
FluidReview
Fluxx
FreshVine
FUNDE-ZFundAccounting
Fundly
FundRaiser
Funraise
GetConnected
GiveCorps
GiveGab
GivePulse
GivingFuel
GivingTools
Good Done Great
GoodCloud
GovPilot
Graduway
GrantLifecycleManager
GrantManagerTeamSolutionz
GrantHub
GrantsNetwork
Grants United
GreaterGiving
GreenRope
HigherLogic
ICARIS
iDonate
infoodle
InitLive
Intacct
iVolunteerOnline
Keela
Kindful
Kindrid
kintone
LegacyGiftmakerSuite
ListMasterCRM
LitmosLMS
LiveImpact
LuminateOnlineMarketing
Marketplace
MatchMakerFundraisingSoftware
Member365
MemberClicks
MemberLeap
MemberNation
MembershipManagementSystem
MicrosoftGrantsManagerPlus
MobileServe
Mogiv
RUNNERS UP
37J U N E 2 0 1 7
RUNNERS UP
MOHID
MyEvent
NationBuilder
NetSuite
NetworkforGoodDonorManagementandFundraising
NewOrgManagementSystem
NGOConnect
NonProfitEasy
NonProfitPlus
OASIS
One-EventManagement
OneNFPDonorVision
OnlineGiving
OpenWaterAwards
Optimy
OvationTix
PatronManagerCRM
PeopleFlow
Personify360
Polis
ProClass
Pushpay
Qgiv
QMemberForCharities
QorusBreezeProposals
QuickBase
QuickbooksNon-Profit
QuickStaff
Raklet
RallyBound
REACH
RedStampedeWebsites
Regpack
ResultsPlus
Rosterfy
Sage50
Salesforce
SalesforceFoundation
SalsaEngage
SerenicNavigator
ServantKeeper
Sheep
ShelbyFinancials
Shiftboard
SignupZone
SignUp.com
SignUpGenius
SilentAuctionPro
SilkStart
SimpleGive
SlickPie
SmarterSelect
Sparkrock
StarChapter
38J U N E 2 0 1 7
RUNNERS UP
Submittable
Sustain
SWEET
Tendenci
Tessitura
TheDatabank
TheSchoolVolunteer
TheSilentPartner
TheatreManager
Timecounts
Tithe.ly
TrailBlazerNon-ProfitManager
TRS
Truist
Unit4 Business World -Non-Profit
UniVoIP
ValidEval
Virtuous
Volgistics
VolunteerImpact
VolunteerTimeTracking
VolunteerHub
VolunteerKinetic
VolunteerLocal
VolunteerMark
VolunteerMatters
Vonigo
VROOM!
VSysOne
WebLinkConnect
WhenIWork
WindwardSystemFive
WizeHiveGrantManager
WonderWe
Xledger
YourMembership.com
39J U N E 2 0 1 7
The FrontRunnersmethodology assesses and calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
40J U N E 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
M E T H O D O L O G Y B A S I C S
41J U N E 2 0 1 7
Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
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