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Nokia Corporate SecurityManufacturers perspective in applying
security practices in the supply chain
Thorsten Neumann
Head of Corporate Security CEMEA
Head of Global Supply Chain Security
&
TAPA EMEA Chairman
2
Agenda
• Nokia Corporate Security• Mission & Organization
• Awareness, Training, Communication & Partnership
• Risk & Challenges
• Loss Data, Statistics & Examples
• Nokia “Build on trust” program
• Summary
Safeguard Nokia's People and
Business through Customer focused,
optimisedworld class security
services
Safeguard Nokia's People and
Business through Customer focused,
optimisedworld class security
services
Corporate Security Mission
3 © 2008 Nokia Public
4
Why Should
I
Care?
Corporate Security
Information, Communication & Awareness
© 2008 Nokia Public
5 © 2007 Nokia Corp SecurityConfidential
Why are we the target?
• Value of products• Technology goods, watches, MP3’s,
high value cloth and shoes
• Not just functional items anymorethey are part of our lifestyle
• Risks of the supply chain• Organized criminals and gangs
operating worldwide
• Targets: high value and luxury goods, easy to get, easy to sell
• Stolen products can be replaced –missed sales opportunities can not be recovered!
6 © 2007 Nokia Corp Security
Understanding Product Liability & Risk Transference
Warsaw Coverage Warsaw + Mitigation Countermeasures
50” Sony TV
Cost $ 2500
Warsaw Coverage $ 2754
Microsoft Xbox 360
Cost $ 299
Warsaw Coverage $ 159
Nokia
Cost $ 599
Warsaw Coverage $ 12
7 © 2007 Nokia Corp Security
The High Value Manufacturers => What do we “really” transport?
1 Kg Gold = 15.000 €
1 Kg Gold = 1 Kg High value items
8 © 2007 Nokia Corp SecurityConfidential
SupplierHub
SupplierHub
ODM
ContractMfg.
Supplier
Launch /Proto Build
Product/Process
Definition
Mfg. Cust DC, Retail,
Consumer
AsiaFulfill.
Cust DC, Retail,
Consumer
EMEAFulfill.
NAFulfill.
Cust DC, Retail,
Consumer
LAFulfill.
GLOBAL
PLANNING
Parts
Returns / Service
Parts
Returns / Service
Parts
Returns / Service
Parts
Returns / Service
Suppliers
Mfg.
Mfg.
Mfg.
Mfg.
Every point of transfer, change of possession or manner of conveyance represents an opportunity for loss, damage, misdirection or theft.
The consistent application of sound security standards, the timely and accurate reporting of losses and the expeditious movement of product improve on-time delivery and customer satisfaction.
Product at Rest is Product at Risk.
Supply Chain Today => Controllable Risk?
Mfg.
Cust DC, Retail,
Consumer
Awareness , Training, Communication
&
Partnership
9 © 2008 Nokia Public
Czech/Polish border, theft from vehicles
South of Italy
Hijack
Malmo/Gothenburg
Hijack/robbery
North of Madrid
Trailer thefts
North Italy: trailer thefts
Luxembourg/Belgium
Theft from trailers
Frankfurt: Fake police, hijacking
M6/Merseyside
Thefts from vehs
Marseilles: theft from vehicles
Paris, warehouse attacks. Fake police, CDG hijacks
London/M25
“Round-the-Corner-Game”
Essex/Dartford
Fake police
Rotterdam/Schipol
Hijackings, Fake police/Customs
Genoa Container Port
Forged documents
Italian rail tobacco thefts
Austria: ware-house attacks
Heathrow: Hijackings, Deception, Collisions,
Fake accidents
Greece: Illegal Immigrants.
Industry Top 10 Loss countries:• United Kingdom• Italy• Germany• France• Spain• Russia
• United States
• Brazil• Mexico
• India
Global LossesGeographical Risk
First Advantage Copyright©
TOP 10
TOP 10
TOP 10
TOP 10
TOP 10
TOP 10
11 © 2008 Nokia Public
Loss Prevention / Security is like an orchestra, it works only in ”WE” all
together mode
NokiaCorporateSecurity
Visibility & Transparency
13 © 2008 Nokia Public
Future Process & Strategy => SCS Tool 2.0?
14 © 2008 Nokia Public
15 © 2007 Nokia Corp SecurityConfidential
Worldwide Loss Ratio‘s
2008 (Industry vs. Nokia)
0,02995 %
0,01625 %
0,0100 %!!OUR GOAL!!
© 2008 Nokia V1-Filename.ppt / YYYY-MM-DD / Initials16
17 © 2007 Nokia Corp Security
The Future
• 2010 will be a record year on incidents for the industry• Loss values will be higher • Crime development trends:
• Simple but brutal• No rules, no ethics• Corrupt• Organized
18 © 2007 Nokia Corp SecurityConfidential
WALT DISNEY
„IF YOU CAN DREAM IT
YOU CAN DO IT.“
1901 - 1966
Thank you!19 © 2008 Nokia Public
Awareness, Training,
Communication & Partnership
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