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NIATx Change Projects 2013. Quick and prompt response Jefferson County Human Services Emergency Mental Health. THE AIM. Reduce complaints from law enforcement municipalities from 100% to 50%. . The Change. 1. Implement a second worker from 2pm-10:30pm . - PowerPoint PPT Presentation
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NIATx Change Projects 2013
Quick and prompt responseJefferson County Human Services
Emergency Mental Health
THE AIM
• Reduce complaints from law enforcement municipalities from 100% to 50%.
The Change
• 1. Implement a second worker from 2pm-10:30pm.
• 2. Provide a smart phone to after hours workers.
The Results
pre post0
102030405060708090
100
Fort Atkinson
Jefferson
Lake Mills
Watertwon
Sheriff Dept.
Action
• Adopted both changes• Will follow up with municipalities quarterly.• Meet with afterhours staff for supervision and
discuss use of the phone and utilization of second person.
The Impact
• Improved communication between law enforcement municipalities and Emergency Mental Health program.
• More accurate and quicker response time.• More effective triaging with law enforcement.• Closer monitoring of services.
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