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NI Best Practice Scheme
24th January 2008
Transforming the frontlineto online
Patricia MontgomeryRegistrar of Titles and CEO
• Executive Agency within DFP
• Headed by Chief Executive/Registrar of Titles
• The Agency requires an annual budget of £10m
• Net DRC financial regime
Land Registers of Northern Ireland
The Land Registry
Registered Propertiesin Northern Ireland
25,000 Paper Maps
450,000 Paper Folios
Statutory Charges Registry
Details of Statutes & boundaries areas of scientific interest etc
18,000 Paper Charge Sheets
5,000 Paper maps
Registry of Deeds
Unregistered properties in Northern Ireland
Paper priority of deeds of sale Recorded
800,000 Paper Memorials
Paper, paper, paper
One Step Processing
Business transformation of LRNI
• No security or back up
• LandWeb direct - online direct access service
AfterBefore
• Little to no use of technology
• Limited accessibility to information - folios & maps
• New and more customers with different requirements
• Escalating internal costs
• Paper centred
• Technology platform to meet demand and sustain growth
• Disaster recovery site & plans
• Not paper-less but less paper
• Reduced storage costs, increased throughput year on year
• Business led approach to service offerings
DIPIS
• Digital• Image• Processing• Intake• Service
• Customer led approach to delivery of LWD• Online viewing of Land Registry folios and maps• Online viewing of Registry of Deeds memorials• Owner name searches• Authentication via Government Gateway• Automatic electronic delivery of uncertified copy folio’s, maps
and memorials• Payment via different mechanisms e.g. Credit Card, Suspense
accounts, Counter transactions• System reporting
LandWebDirectKey Features – Direct Access Service via the
Internet
Registration Transactions
0
20000
40000
60000
80000
100000
120000
2000/01 2004/05 2006/07
LandWebDirect user activity 2002 - 2007
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
900,000
1,000,000
Month
Web
site
'hit
s'
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
Cli
ent
ho
sts
Number of Hits Unique Client Hosts
1%
2%
92%
1%
2%2%
Solicitors
Law Searchers
Government
Financial Institutions
Building Society
Others/not known
Customer BasePre-LandWebDirect
2%
12%
4%
6%
4%2% 3%1%1%
65%
Solicitors
Law Searchers
Government Dept
Financial Institutions
Surveyor
Local Council
Estate Agents
Architects
Research Companies
Other
Post LandWebDirect
On-site Customer Services
Transformation of Customer Services Area
Before!!
After!!
Training and Development Unit
Stage 1 – Electronic input, form creation, transaction selection and application submission using “wizard” approach
Stage 2 – E-signatures/Authentication Inter-solicitor workflow
Stage 3 – Full electronic submission with “Tell me don’t show me”
E Registration Project
Scope of Project
Stage 1 Proposed workflow
Send to seller’s solicitor for signing
Buyer’s solicitor accesses
LWD to create form
LandWebDirect (LWD)
E-forms submitted electronically via LWD
Paper documents posted to LRNI
E-forms and paper reconciled – date of
registration set
LandWebDirect (LWD)
Buyer’s solicitor accesses
LWD to input transaction information
Information sent to seller’s solicitor via
LWD
Information returned to buyers solicitor via
LWD
Completed Application submitted electronically
Future Stages
The Future:
E-Training – 3 year project, completion 2009
E-Registration – pilot commenced
E-Payment – Mid – 2008
E-Signature – Mid – 2008
Direct public access
“LRNI has been faced with a period of sustained growth in the demand for its services and it has responded positively by embracing modern, technical solutions to deliver an approach which is innovative and wholly customer focussed. I believe this typifies what Government should be striving to achieve in all our dealings with
the public.”
David Hanson, MP, Finance Minister 2006
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