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NHS BWD Care Trust Plus . Health and Social Care. Quality of services Residential care Supported living Care at home Hospitals Community Health Services. Our team:. Work with others. Safeguarding Social Worker Medicines Management Complaints Use information to tackle any - PowerPoint PPT Presentation
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NHS BWD Care Trust Plus
Health and Social Care
Our team:
Quality of services
•Residential care
•Supported living
•Care at home
•Hospitals
•Community Health Services
Work with others
• Safeguarding• Social Worker• Medicines Management• Complaints• Use information to tackle any quality issues• CQC
Our story when a problem was reported in one of our homes…
• Safeguarding alerts• All the information on the provider
brought together• Meeting with different agencies• Assessed the risk to residents
Outcome
• More issues raised• Medication• Care plans and records• Staff matters• Health and safety• Action plan
• Fire and Rescue Service asked to visit• Pharmacy assessment• Nursing care• All residents reviewed• Talked to families• Contract notice
Whilst this was happening people were kept safe
• Care Trust Plus staff visited twice a day at different times
• Emergency Duty Team at other times
• Pharmacists checked medication
• All residents assessed
• CQC visit
• Home not fit for purpose
• Residents found new placements of their choice some in supported living
• Quality team met some of the residents in new placements
• All are well and happy
Learning• Asked Adult Safeguarding Board to undertake
Multi-agency review
• Systems need to be better at sharing
• Reviews need to be undertaken
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