New shopper dna

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June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

A NEW CONSUMER DNA: THE DIGITAL NATIVE ADVANCE

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

THE BUILDING BLOCKS OF WHO WE ARE

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

BECOMING

AS CONSUMERS AND SHOPPERS

THE BUILDING BLOCKS OF WHO WE ARE

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

DIGITAL IS WHO WE ARE … … NOT HOW WE SHOP

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

WHAT ARE WE SELLING?

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

PATH TO PURCHASE

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

ABSOLUTEPERMANENT TRUSTED

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

+ ≠ BRAND

CONNECTIVITY

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

+ ≠ BRAND

CONNECTIVITY

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

SEAMLESS INTEGRATION: “THERE IS NO LINE PEOPLE”

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

WHAT ARE WE SELLING?

THE NEW CONSUMER DNA:

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

YOU ARE WHAT YOU OWN >

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

YOU ARE WHAT YOU

EXPERIENCE

& SHARE

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

EXPERIENTIAL

EQUITY

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

EXPERIENTIAL EQUITYSHAREABLE

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

IF OMNI-CHANNEL OR ECOMMERCE IS JUST ANOTHER

DISTRIBUTION CHANNEL IN YOUR BUSINESS,

YOU ARE ALREADY BEHIND…

… DIGITAL IS A CULTURAL

MINDSHIFT IN TERMS OF

CONSUMER EXPECTATION

June 2015, Barcelona@KenHughesIE© Ken Hughes 2015

#digitaldna #ges15

www.kenhughes.info

@KenHughesIE

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