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Agenda
• Seller journey
• Manage your store on Seller Center
• Manage your orders
• Seller support
• Questions
Seller Center
• Create products
• Manage products
and stock
Product Management
• Process your orders
Order Management
• Managing
Finances
• Payment Terms
Accounting
Campaign Management
• Join campaigns
• Manage products
in campaigns
• Lazada University
• Seller Community
• Service Marketplace
Seller Support
• FAQ
• Online enquiry forms
Support Center
Seller Center – By Category
Choose the deepest category
1
2
3
Selecting the right category is very important to determine the commission & makes it easier for customers to find & purchase products
Seller Center – How to add product attributes
RM5 (incl. GST) for shipping fees is charged to all Lazada merchants for the 1st kg of their package
It is important to key in accurate weight & package dimensions to avoid being charged excess shipping fees
Courier service will weigh it to find the exact weight/dimension
Merchant keys in the wrong product
weight/dimension
Merchant selling 20kg product
Merchant drops off the shipment to the
courier service
Merchant will then have to pay the difference
Seller Center – Shipping fees
24h
How Lazada operates: Drop off
1. Order placed on website
2. Verify order in Seller Center
3. Pack the product
4. Fulfill order in Seller Center
5. Drop off the package to the
closest 3PL
6. Order delivered to the
customer
Fulfillment process
Print the invoice & place it inside the packaging
*Do not display the invoice outside the package
Fulfillment process
6
Color coding in the packaging appears when there are multiple items in one order but the items cannot be packed together as it will be too bulky for shipping
SkyNet DS & Ta-Q-Bin
1. Print 4 copies of shipping labels
2. Receiver copy – stick on the package
3. POD & Billing copy insert in the pouch & stick on the
package
4. Merchant copy for your own reference
Fulfillment process
Upon receiving your order within 24 hours, you should:
1. Print invoice
2. Pack your product
3. Print selected 3PL shipping
label
4. Stick selected 3PL shipping
labels on your packed product
5. Update SC status to “READY
TO SHIP”
6. Drop your product to the nearest selected 3PL branch
Fulfillment process – Checklist
* DO NOT FORGET TO PLACE YOUR PRINTED TAX INVOICE INSIDE YOUR PACKAGING
Manage your store via MobileSeller Center App
Download the Seller Center app through Google Play store Today!(*available only for Android. Coming soon for iOS users)
Lazada’s legal conditions & implications
It is each seller’s responsibility to source and sell only authentic products and to immediately deactivate any product that is in violation of our guidelines
Lazada’s policy on counterfeits, replicas and other fraudulent items
1. Items that apply a trademark (e.g. a brand or character logo) on the product, the product packaging, or anywhere in relation with the product, without authorization by the trademark owner.
2. Items that contain specific design elements (e.g. cartoon characters or colorways) protected by a trademark, without the authorization by the trademark owner.
3. Items that bear such similarities with other products that they are likely to deceive buyers into thinking they are made or sold by the owner of the other product’s brand (e.g. a replica of a branded item with or without altered logos).
4. Items that are in violation of any local country laws in which they are sold.
Lazada’s legal conditions & implicationsProhibited Items
Food Products• Cocoa pods, rambutans, pulasan and nam
nam fruits from Philippines and Indonesia
• Food which does not comply with labelling requirements of Food Regulations 1985
Click here for details on all prohibited items that cannot be sold on Lazada
Others• Items made or contain pig materials (e.g. pig
placenta, pig extract collagen, fur, hair, skin)• Symbols, image or logos of marijuana, cannabis
leaves• Ballpoint syringe, pen, pencil & other articles
resembling syringes
Tobacco / Cigarettes & Alcohol• Tobacco, cigarette, cigarette substitute
products, e-juices of vapors that contain nicotine
• Any items containing alcohol
Animals & Plant• Marine, live endangered etc, plants (wild, rare, etc.,
except the seeds)• Protected flora and fauna (including body parts of
thereof)• Turtle eggs• All genus of Piranha fish• Pig-tailed macaque
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