View
213
Download
0
Category
Preview:
Citation preview
New Phone Connections
23rd Nov, 2009
New Phone Connection Flow
Account Registration
Payment Posting
Deposit Posting
How to use RepONE?
Modify Order (Add ESN)
NEW TELEPHONE CONNECTION FLOW IN CDMA
SDE Outdoor will install thehandset in customer
premises and add the ESNthrough RepONE utility.
Refer "How to useRepONE?"
SDE Outdoor extract thedata from RepONE
Reports. Refer "How touse RepONE?"
Customer comes to CSCterminal and fills the WLL
form (WLL). CSR willcreate the customer file.
CSR does the entries(mentioned in CAF) in
B&CCS extended data. CSRenters the payments and
Deposits in B&CCS. Refersection "Account
Registration", "PaymentPosting" "Deposit Posting"
CSR will read from RepONE and add ESNto the provisioning order and update the
manual milestone(handset delivered to thecustomer) in B&CCS system. Refer section
"Add ESN to an order after HandsetInstallation by SDE Outdoor
"
CSC
CCN
SDEOutdoor
SDEOutdoor
CCN
06 October 2008
Page1
B&CCS
CSR will maintain therecords. Before Sending theFile to CO. he will check the
FX System for updatedMDN and ESN and update
the Customer Fileaccordingly
CCN
V1.1 Dated 22nd Aug 2008
New Phone Connection Flow
Account Registration
Payment Posting
Deposit Posting
How to use RepONE?
Modify Order (Add ESN)
Login into the Customer Center
Launch Customer Center Subsystem
Enter into New Customer Acquisition
Add the CDMA Packages
Add the CDMA Packages contd..
Add the CDMA Packages contd..
Add the Service Line
Add Inventory
Add MDN
Add MDN Contd...
Add MDN Contd..
Add MDN Contd..
Add MDN Contd..
Add MDN Contd..Select ESN only if the handset
is already owned by the customer otherwise leave it.
Add Components to the Service
Add the Components to the Service
Click Next to Continue
Add Customer Details
Add Customer Details Contd..
Add Customer Details Contd..
Add Customer Details Contd..
Add Customer Details Contd..
Select based on the exchange capacity
Add Payment Type
Add Payment Type
Add Bill Period
Add VIP Code
Add SDE Outdoor
Click Next to Continue
Add Service Level Extended Data
Add Extended Data
Add Extended Data Contd...All mandatory
Add Extended Data Contd...
Add Extended Data Contd...
Add Extended Data Contd...
Add Extended Data Contd...
Finish the Order
Exit from Session without Committing the Order
New Phone Connection Flow
Account Registration
Payment Posting
Deposit Posting
How to use RepONE?
Modify Order (Add ESN)
CC
Search the account/MDN
Click on the account no
Select Payments
Select Suspense Account
Select type as “Cash payment”
Put amount
Click Ok
New Phone Connection Flow
Account Registration
Payment Posting
Deposit Posting
How to use RepONE?
Modify Order (Add ESN)
Deposit
Account Search
Account Summary
Create Deposit
Put amount
New Phone Connection Flow
Account Registration
Payment Posting
Deposit Posting
How to use RepONE?
Modify Order (Add ESN)
54
New Phone Connections
Outdoor Activity
Logging into the System
URL: http://10.132.0.77:6666/Reports/
Main Page Menu
Main Page
Outdoor Main Page Menu
New Phone Connections Search
Select SSA Name
Search for Entered Data
Report Extracted
Assign SDE Outdoor (Only Super User)
Assign SDE Outdoor (Only Super User)
Select the SDE Outdoor Name
Add ESN Information to the Service
Add ESN and Remarks (Optional)
Click on Add ESN Button to Add
ESN Added Successfully
69
New Phone Connections
Indoor Activity
Main Page
Indoor Main Page Menu
New Phone Connections Search
Enter Required Data for Search
Select SSA Name
Search for Entered Data
New Connection Report
See the Details of ESN
Details of ESN Added by Outdoor
Add Remarks
Add Remarks Contd..
Add Remarks Contd...
Remarks Updated
Search Again for Viewing the Updated Remarks
New Phone Connection Flow
Account Registration
Payment Posting
Deposit Posting
How to use RepONE?
Modify Order (Add ESN)
Search for the Account
Alternative search can be done on order
number mentioned in RepONE
Go to Orders Tab
Click on the Order
Edit the Order
Change the Order
Click Next to Continue
Enter into the Manage Assigned Inventories
Assigned Inventories (if ESN already loaded)
Attach ESN (if ESN already loaded)
Enter ESN (if ESN already loaded)
Attach ESN Contd.. (if ESN already loaded)
Attach ESN Contd.. (if ESN already loaded)
Select this flag if the inventory has been manually added by CSR
Attach ESN Contd.. (if ESN already loaded)
Manually Add ESN (if ESN not loaded)
Manually Add ESN Contd.. (if ESN not loaded)
Manually Add ESN Contd.. (if ESN not loaded)
Manually Add ESN Contd.. (if ESN not loaded)
Click Next to Continue
Click Finish
Click on the Order ID
Commit the Order
Committed Order
107
Recommended