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2nd Quarter April-June
2
2-1-1 INQUIRIES
0
20,000
40,000
60,000
80,000
100,000
120,000
2014 Quarter 2 2014 Quarter 1 2013 Quarter 2
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Quarterly Report - 2014 2nd Quarter
3
TOP 5 REQUESTS
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Quarterly Report - 2014 2nd Quarter
4
PRIMARY SOURCE OF INCOME
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Quarterly Report - 2014 2nd Quarter
5
INCOME LEVEL
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Quarterly Report - 2014 2nd Quarter
6
TOP UNMET NEEDS & REASONS
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50
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200
250
300
350
400
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Quarterly Report - 2014 2nd Quarter
7
TOP 10 REFERRED SERVICES
Quarterly Report - 2014 2nd Quarter
TOTAL UWSEM 2-1-1 REGION
# of Requests% % of Total %# of Referrals
Provided%
Average # of Referrals per
Request%
1 Gas Service Payment Assistance 7,006 20.3% 14,092 2.0
2 Food Pantries 2,371 6.9% 6,604 2.8
3 Rent Payment Assistance 2,244 6.5% 3,347 1.5
4 Electric Service Payment Assistance 1,853 5.4% 3,947 2.1
5 Community Shelters 1,391 4.0% 3,080 2.2
6 Housing Search Assistance 1,156 3.3% 1,948 1.7
7 Emergency Shelter Clearinghouses 1,023 3.0% 982 1.0
8 Undesignated Temporary Financial Assistance 804 2.3% 920 1.1
9 Job Search/Placement 696 2.0% 1,219 1.8
10 Water Service Payment Assistance 681 2.0% 846 1.2
8
TOP 10 REFERRED SERVICES
Quarterly Report - 2014 2nd Quarter
WAYNE COUNTY
# of
Requests % of Total
# of Referrals Provided
Average Referrals
per Request
1 Gas Service Payment Assistance 4,932 20.2% 9,054 1.8
2 Rent Payment Assistance 1,515 6.2% 2,009 1.3
3 Food Pantries 1,471 6.0% 4,052 2.8
4 Electric Service Payment Assistance 1,262 5.2% 2,485 2.0
5 Emergency Shelter Clearinghouses 920 3.8% 918 1.0
6 Community Shelters 809 3.3% 2,165 2.7
7 Housing Search Assistance 767 3.1% 1,418 1.8
8 Water Service Payment Assistance 586 2.4% 697 1.2
9 Undesignated Temporary Financial Assistance 576 2.4% 649 1.1
10 Job Search/Placement 523 2.1% 957 1.8
OAKLAND COUNTY
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1 Gas Service Payment Assistance 933 22.5% 2,429 2.6
2 Rent Payment Assistance 341 8.2% 652 1.9
3 Food Pantries 278 6.7% 781 2.8
4 Electric Service Payment Assistance 239 5.8% 640 2.7
5 Community Shelters 221 5.3% 355 1.6
6 Housing Search Assistance 169 4.1% 236 1.4
7 Undesignated Temporary Financial Assistance 99 2.4% 126 1.3
8 Job Search/Placement 83 2.0% 115 1.4
9 General Legal Aid 68 1.6% 116 1.7
10 Adult State/Local Health Insurance Programs 59 1.4% 82 1.4
9
TOP 10 REFERRED SERVICES
Quarterly Report - 2014 2nd Quarter
MACOMB COUNTY
# of
Requests % of Total
# of Referrals Provided
Average Referrals
per Request
1 Gas Service Payment
Assistance 873 18.9% 1,998 2.3
2 Food Pantries 540 11.7% 1,563 2.9
3 Community Shelters 321 6.9% 515 1.6
4 Rent Payment Assistance 305 6.6% 560 1.8
5 Electric Service Payment
Assistance 263 5.7% 598 2.3
6 Housing Search Assistance 202 4.4% 276 1.4
7 Undesignated Temporary
Financial Assistance 100 2.2% 112 1.1
8 General Legal Aid
83 1.8% 121 1.5
9 General Clothing Provision
82 1.8% 145 1.8
10 Diapers 67 1.4% 159 2.4
WASHTENAW COUNTY
# of
Requests % of Total
# of Referrals Provided
Average Referrals
per Request
1 Gas Service Payment
Assistance 171 19.5% 381 2.2
2 Emergency Shelter
Clearinghouses 62 7.1% 62 1.0
3 Food Pantries 53 6.1% 140 2.6
4 Rent Payment Assistance 52 5.9% 71 1.4
5 Electric Service Payment
Assistance 50 5.7% 119 2.4
6 General Dentistry
25 2.9% 40 1.6
7 Undesignated Temporary
Financial Assistance 21 2.4% 25 1.2
8 Job Search/Placement 19 2.2% 32 1.7
9 Low Income/Subsidized Private
Rental Housing 18 2.1% 35 1.9
10 General Legal Aid 17 1.9% 21 1.2
10
TOP 10 REFERRED SERVICES
Quarterly Report - 2014 2nd Quarter
MONROE COUNTY
# of Requests % of Total
# of Referrals Provided
Average Referrals
per Request
1 Gas Service Payment
Assistance 873 18.9% 1,998 2.3
2 Food Pantries 540 11.7% 1,563 2.9
3 Community Shelters
321 6.9% 515 1.6
4 Rent Payment Assistance 305 6.6% 560 1.8
5 Electric Service Payment
Assistance 263 5.7% 598 2.3
6 Housing Search Assistance
202 4.4% 276 1.4
7 Undesignated Temporary
Financial Assistance 100 2.2% 112 1.1
8 General Legal Aid 83 1.8% 8 0.1
9 General Clothing Provision 82 1.8% 145 1.8
10 Diapers 67 1.4% 159 2.4
LAPEER COUNTY
# of
Requests % of Total
# of Referrals Provided
Average Referrals per Request
1 Gas Service Payment
Assistance 39 22.4% 101 2.6
2 Electric Payment Assistance 13 7.5% 40 3.1
3 Rent Payment Assistance
11 6.3% 24 2.2
4 Community Shelters
11 6.3% 13 1.2
5 Food Pantries 10 5.7% 27 2.7
6 Housing Search Assistance
7 4.0% 7 1.0
7 Job Search/Placement 4 2.3% 6 1.5
8 Specialized Information and
Referral 4 2.3% 4 1.0
9 Area Agencies on Aging 3 1.7% 3 1.0
10 Central Intake/Assessment for
Substance Abuse 3 1.7% 3 1.0
11
TOP 10 REFERRED AGENCIES
Quarterly Report - 2014 2nd Quarter
TOTAL UWSEM 2-1-1 REGION
Count Percent of Six County
Total 1 SALVATION ARMY (THE) – EASTERN MICHIGAN DIVISION 8,294 15.0%
2 HEAT AND WARMTH FUND (THE) 5,127 9.3%
3 MICHIGAN DEPARTMENT OF HUMAN SERVICES 4,277 7.7%
4 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 1,942 3.5%
5 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 1,181 2.1%
6 UNITED COMMUNITY HOUSING COALITION 1,069 1.9%
7 MACOMB COUNTY COMMUNITY SERVICES AGENCY 1063 1.9%
8 OLHSA, A COMMUNITY ACTION AGENCY 1011 1.8%
9 NEIGHBORHOOD SERVICE ORGANIZATION 1005 1.8%
10 CROSSROADS OF MICHIGAN 990 1.8%
12
WASHTENAW SUMMARY
Quarterly Report - 2014 2nd Quarter
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13
MONROE SUMMARY
Quarterly Report - 2014 2nd Quarter
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14
LAPEER SUMMARY
Quarterly Report - 2014 2nd Quarter
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Quarterly Report - 2014 2nd Quarter
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16
UNITED WAY 2-1-1 PRIMARY PARTNERS
!! United Way for Southeastern Michigan
!! United Way of Lapeer County
!! United Way of Monroe County
!! United Way of Washtenaw County
!! Huron Valley Ambulance
!! Macomb Crisis Center
!! Common Ground
!! Neighborhood Service Organization
!! U of M Psychiatric Emergency Service
!! Lapeer County Community Mental Health
Quarterly Report - 2014 2nd Quarter
For additional information on this report, contact: Kristen Bolds, Project/Outcomes Manager Kristen.Bolds@LiveUnitedSEM.org (313-226-9349)
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