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NCR BRANCH TRANSFORMATION SOLUTIONS Maximizing the profitability of your branch network
Putting the retail back into retail banking
Your branch network is the human face of your brand. For many
customers, it is still their preferred method of reaching the many
products and services you offer. With 80% of product sales still
being closed at the branch, it is more important than ever that
you offer an excellent customer experience.
Customer satisfaction is what matters most, helping business
growth by building long-term, loyal relationships. Empower
staff and engage customers and you can increase revenue,
thanks to greater product selling opportunities.
NCR brings an innovative approach to developing your branch
transformation roadmap, helping you to deploy technology
designed to move your customers from impulse to action.
Maximizing income generation, managing expenditure,
controlling risk and growing customer loyalty by improving the
customer experience are more important than ever. And that’s
how NCR Branch Transformation Solutions can help.
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PUTTING PROFITABLE, RELATIONSHIP BANKING FIRST AND FOREMOST
NCR Branch Transformation Solutions empower customers and enable self-service migration, which increases
branch efficiency not only by improving teller staff productivity, but also by improving the productivity of your
personal banking staff.
This leads to an improved experience for your customers, aiding loyalty thanks to better customer satisfaction.
The result is greater opportunities for increasing income through improving sales enablement and ultimately,
sales per household.
IMPROVING EFFICIENCY, CUSTOMER SATISFACTION AND SALES
03
At NCR, we know that sales are vital to grow your business. But we
also understand that transforming your branches might seem like a
massive step. Which is why our Branch Transformation Solutions let
you adopt an incremental approach to help you achieve your goals of
TRANSACTION AUTOMATION, CUSTOMER SATISFACTION, SALES
ENABLEMENT AND ABOVE ALL, CUSTOMER RETENTION.
It means you can take the most productive, effective steps possible, at a
time that best suits you and your business.
It’s all thanks to our services led, software driven and hardware enabled
branch solutions.
TRANSFORMING YOUR BUSINESS. STEP BY STEP.
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Our market-leading self-service
platform, APTRA™, supported by
our global Professional Services
organization brings the branch
together by enabling self-service,
assisted self-service, teller applications
and Cash Recyclers to operate
seamlessly together. The APTRA suite
also delivers self-service management
that puts operational performance into
context with consumer experience,
dramatically improving availability and
maximizing effectiveness.
Our intuitive, easy to use and
market-leading solutions let staff serve
customers more efficiently, improving
customer satisfaction. Self-service
solutions also empower your customers
with greater choice and convenience,
further enhancing the customer
experience.
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Knowing what’s best for your branches
means understanding them better than
anyone else. Which is why we offer a
comprehensive range of consultancy
services, from branch effectiveness and
best practice evaluation to design and
total branch remodelling, all devised to
optimize branch efficiency.
SOFTWARE DRIVENSERVICES LED HARDWARE ENABLED
CONSULTANCY SERVICES HELP PUT EVERYTHING INTO PRACTICE
Our branch consultancy services will
help you make changes in business
processes, incorporate cutting edge
design and introduce new technology,
to help you make the most of all your
resources, your space and your staff.
NCR Branch Effectiveness Modeling Services (BEM)
By evaluating your customer
volume, your transaction mix, service
bandwidth and consumer touchpoints,
we’ll give you an overview of the
efficiency of your branches and the
best, most cost-effective ways it can
be improved.
NCR Branch Transaction Design Services
Using all the information we gather
through our Branch Effectiveness
Modeling and with a comprehensive set of
full-, self- and assisted-service solutions at
our disposal, we’ll plan the ideal branch
layout based on our exclusive Customer
Paced Service Model and recommend the
optimum number and type of service points
for your branch.
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NCR APTRA Self-Scheduler provides a multi-channel
sales appointment scheduling tool. Customers can book
their appointment using the Internet, a mobile device or
a self-service terminal, with confirmation and reminders
sent through SMS, email or text-to-speech.
The result is noticeable improvements in personal
banker and customer engagement. For instance,
reminded of their appointment and what they
need to bring with them, customers will be met by
knowledgeable, prepared staff who will know who
to expect and what they want to talk about. Armed
with this information, advisors can plan the meeting
in advance and maximize sales opportunities.
EMPOWER YOUR CUSTOMERS WITH MORE CHOICE AND CONVENIENCE
25% increased byPer appointment, product sales are
When booked online, more productsare sold per appointment
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your no shows to Reduceless than 10%
Ever wished you could replicate and deliver the
personalized experience of the branch when, where
and how your customer wants to bank? NCR APTRA
Interactive teller lets you do just that.
Through the ATM, customers have the choice of full
self service or connecting to a live, centralized teller
for a personalized, high quality, two-way video/audio
interaction. Using unique technology which allows the
teller to remotely drive the ATM transaction for the
customer in real- time, the solution supports regular
banking transactions, but also lets customers discuss
additional financial needs, whenever and wherever they
wish.
Ultimately, it means you can efficiently and immediately
deploy tellers as you see fit, bringing you a new level of
economy and flexibility in how you extend your brand’s
footprint.
MOVE YOUR CUSTOMERS FROM IMPULSE TO ACTION
86% of up toincreaseService availability
33%reduction in
compared to a teller transaction transaction time
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Give your customers more control and choice and you’re
also the one that sees the benefits.
NCR Financial Kiosks enable you to migrate low-value,
routine transactions away from tellers to the self-
service channel. Moving transactions like bill payment,
statement printing and account maintenance to
financial kiosk maximizes staff productivity and branch
efficiency. As an additional sales channel, NCR Financial
Kiosks can also help improve sales enablement and
therefore overall sales per household.
With flexible deployment and tailored modular
configuration options, you can match services to
customer needs, giving them even greater choice.
DELIVER THE ULTIMATE EXPERIENCE TO YOUR CUSTOMERS
less than teller transactionsc.75%
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Financial Kiosk transactions cost
Want to radically improve teller productivity, reduce
customer wait times and empower your staff to interact
with customers? NCR Cash Recyclers achieve all these
aims.
NCR Cash Recyclers automate cash handling at the teller
line. This enables tellers to process transactions much
more quickly and efficiently, giving them more time to
spend on value-add activities, like upselling and cross-
selling to customers. NCR Cash Recyclers provide a high
level of security and can help facilitate an open-plan,
modern transformed branch environment.
In conjunction with APTRA Cash Connect software, NCR
Cash Recyclers provide a multi-vendor solution that links
seamlessly with your teller application.
INCREASE BRANCH AND TELLER PRODUCTIVITY
Reduce cash deposit transaction times by up to
Cut cash dispense transactions times by
up to 40%Cut
average customer
wait times by 50%
50%
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NCR APTRA Cash Connect
APTRA Cash Connect is the most widely used Teller
Automation software in the world, delivering branch-
wide reporting to give you better visibility of your cash
position.
Scalable for any size of branch, it maximizes security,
creates operational flexibility and allows for a full audit
trail of all cash transactions, drastically reducing the
need for administrative management.
NCR APTRA Vision
APTRA Vision delivers advanced monitoring and incident
management across devices within the branch. Providing
you with direct analysis of customer experience, system
status and performance on demand, APTRA Vision
empowers you to maintain customer satisfaction at
all times.
INNOVATIVE, EASY TO USE SOFTWARE DRIVES GROWTH
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NCR Corporation
3097 Satellite Boulevard . Duluth, Georgia 30096 . USA
Visit www.ncr.com/financial, contact your NCR representative or e-mail financial@ncr.com.
EB10524-0712
Why NCR?With over 125 years of experience and knowledge,
NCR is a leading global provider of payments,
assisted- and self-service solutions. NCR has been
the global number one manufacturer of ATMs
for more than 22 consecutive years. We help our
clients around the world improve their customer
interactions, implement change quickly and
proactively, and transform their businesses to
become leaders and change agents. We can help
you, too.
Find out how NCR can help you incrementally transform the customer experience in your branch network, with solutions that benefit both your customers and your bottom line.
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