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NCR APTRA™ SuiteThe world’s leading financial self-service software portfolio
DELIVER A LEAP IN CONSUMER EXPERIENCE.
The banking industry tells us that the quality of consumer experience has
become the main differentiator between retail banks in most countries.
In the modern era of information-rich, Internet-connected and highly
informed consumers, the only way a bank or retailer can stay competitive
and differentiated is to be available for business at any time, at the
consumer’s preferred location and using the consumer’s preferred channel.
At NCR we call this the “Consumer to Business” model. It’s a leap forward in
thinking relative to the traditional “Business to Consumer” model. It requires
a focus on product and service delivery that gives consumers a consistently
excellent experience across multiple delivery channels including self-service,
branch, mobile and Internet. The NCR APTRA Suite of financial industry software
is designed to deliver outstanding consumer experience while providing the
most efficient use of valuable IT resources in a multivendor, multichannel world.
Many studies have shown that when a business provides more opportunities
for consumers to connect with it, more interactions take place and more
transactions are made.
The ATM remains the number one point of connection between a bank and
its customers. The NCR APTRA Suite features the world’s most popular and
reliable multivendor ATM applications, delivering billions of secure transactions
every year around the world on both NCR as well as other brands of ATMs.
The scale of deployment and global presence that come with being the global
number one ATM manufacturer are important, as they accelaerate the stability
and maturity of solutions. NCR’s leading position ensures that deployers can
always maintain the best possible balance of high availability and operational
efficiency, whether operating in NDC or alternative environments.
DELIVER CONSISTENTLY ACROSS ALL CHANNELS.
NCR APTRA Online Banking and NCR hosted services provide a scalable, reliable
and secure banking solution on a tightly integrated platform that works for
both personal and business customers. With single sign-on capability and high,
robust availability supporting the most feature-rich solutions in the industry, NCR
APTRA Online Banking helps you grow your business, extend your brand and keep
customers loyal.
OFFER ONLINE BANKING SERVICES 24X7
NCR APTRA Mobile Banking delivers a rich user experience,
whether your preference is for SMS-based services, web access
or a downloadable application. It offers speed to market,
proven channel security and flexible technology, for optimum
customer reach and retention. At the same time, it will help
you control costs and attract a higher consumer wallet share.
REACH MORE CUSTOMERS ON THE MOVE
When it comes to attracting and retaining consumers, NCR APTRA eMarketing
makes it easy to distribute consistent marketing campaigns across all your
channels—online, mobile, email, ATM or even in-branch. NCR customers
have achieved significant benefits in consumer experience, product sales
and transaction speed by using NCR’s suite of personalisation and marketing
solutions. NCR APTRA eMarketing can quickly and easily integrate with your
existing lead-generation tools, while comprehensive, real-time reporting gives
you instant access to performance metrics to assess campaign success.
PERSONALISE CUSTOMER COMMUNICATIONS
NCR research suggests that an integrated, multichannel approach to
appointment scheduling with your sales team could reduce missed
appointments by up to a third. NCR APTRA Self-Scheduler enables
customers to view and select appointments in real-time, using the
Internet, a mobile device or a self-service terminal. It also sends a
real-time email confirmation and an SMS reminder on the day of
the meeting.
EMPOWER YOUR CUSTOMERS WITH CHOICE AND CONVENIENCE
MANAGE AVAILABILITY AND CONSUMER SERVICE
Delivering a wide range of transactions and services in an
evolving multichannel environment demands a sophisticated level
of management. NCR APTRA Vision provides the latest in fault
diagnosis and incident management technology, while supplying
performance analytics and measures of consumer service quality.
However, it’s not just about managing machines—you also need
to track the progress of transactions through the numerous
segments of your self-service network, especially when trying to
achieve the best possible service delivery in a complex multichannel
environment. That’s why NCR provides the INETCO Insight® business
transaction management solution. This ensures consumer service
can be managed and optimised in even the most complex network
infrastructure and points of failure can rapidly be identified.
DRIVE OPERATIONAL EFFICIENCY WITH NCR SERVICES
To maximise the return on your investment, NCR can help to optimise the
performance of your software and infrastructure. With over 800 consultants
around the world, NCR can deliver a full range of custom professional services
to give your organisation an edge on the competition. Our usability and design
experts can create stunning transaction sequences that show off your brand.
Meanwhile, our consultants, with their wealth of self-service experience, can
help you successfully plan and execute your self-service strategy, guide you
through complex software integration and ensure the highest levels of security.
The NCR APTRA Suite is reinforced by NCR APTRA Software Maintenance and
Subscription (SM&S). When you choose NCR APTRA SM&S, we’ll make sure that
any fixes you might need happen quickly and efficiently, with no unexpected
costs. We’ll also keep you up to date with the latest versions of NCR APTRA
software. Upgrade whenever you’re ready; the cost of your software upgrade
license is covered under SM&S.
PROACTIVE SECURITY
Fears about security and breaches of trust can do major damage to your brand—
not to mention your efforts to move customers to automated, lower-cost channels.
NCR APTRA Security is the industry’s most comprehensive approach to network
security and compliance. We favour a proactive approach to software security, using
a unique, next-generation software security solution that fights off attacks whether
they are known or unknown risks. NCR Solidcore Suite for APTRA allows only
approved code to run while blocking all other code including malicious threats or
just unauthorised updates. NCR Solidcore Suite for APTRA also provides a real-time,
automated audit trail of any software change activity.
A SAFE INVESTMENT FOR TODAY AND TOMORROW
NCR’s strategy is to deliver the most advanced technology while safeguarding
your existing investment in software and infrastructure. The NCR APTRA Suite
contains technology that is ready for cloud-based service delivery, leading you
toward the most efficient use of valuable software and infrastructure assets. Our
policy of evolution, rather than revolution, provides secure direction and thought
leadership in a rapidly changing environment.
Contact your NCR representative, or visit www.ncr.com/financial and find out how
APTRA can help you make the most of your self-service network.
NCR Corporation3097 Satellite Boulevard
Duluth, Georgia 30096 USA©2012 NCR Corporation Patents Pending EB10474-0112
NCR is a leading global provider of assisted- and self-service solutions. Around the
world, in industries as diverse as retail, travel, healthcare and hospitality, we help
businesses improve the way they interact with their customers and profit as a result.
NCR is the world’s number one supplier of ATMs and our APTRA platform is used by
more financial institutions and deployers than any other software. Combining global
leadership in financial self-service software with a refreshing, cross-industry approach,
NCR is ideally positioned to help you realise the enormous productivity, convenience
and cost benefits of self-service.
NCR continually improves products as new technologies and components become available. NCR, therefore, reserves the right to change specifications without prior notice. All features, functions and operations described herein may not be marketed by NCR in all parts of the world. Consult your NCR representative or NCR office for the latest information. NCR APTRA is either a registered trademark or trademark of NCR Corporation in the United States and/or other countries. All brand and product names appearing in this document are trademarks, registered trademarks or service marks of their respective holders. © 2012 NCR Corporation Patents Pending.
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