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NAMIBIA UNIVERSITYOF SCIENCE AND TECHNOLOGY
Faculty of Computing and Informatics
Departmentof Informatics
QUALIFICATION: BACHELOR OF INFORMATICS, BACHELOR OF COMPUTER SCIENCE, BACHELOR
OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT
QUALIFICATION CODE: 07BACS, O7BAIF, .
07BLSM LEVEL! 5
COURSE: MANAGEMENT INFORMATIONSYSTEMS COURSE CODE: MNS511S
DATE:July 2018 SESSION: 2
DURATION: 3 hours MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Prof. Nomusa Dlodlo
Mr Nkululeko Mthembo
Mr Munyaradzi Maravanyika
MsSinte Mutelo
Mr Pardon Maoneke
Ms Katazo Amunkete
MODERATOR: Mr Admire Kachepa
THIS QUESTION PAPER CONSISTS OF 6 PAGES
(Excluding this front page)
INSTRUCTIONS
AnswerALL the questions.
Write clearly and neatly.
Numberthe answersclearly.
No calculators or cell phones are allowedPen
P
SECTION B [15marks]
Select the correct answer(Each question carries 1 mark)
1. Atemporary agencyis having seriousdifficulties placing temps because few of them
are familiar with Internet search. Investing in training software to enhance the
workers’skills is an example of using technology to achieve which of the following
business objectives:
a)b)c)d)e)
Customerand supplier intimacy
Survival
Operational excellence
Improved decision-making
New products and services
2. Ina business hierarchy, the level that is responsible for monitoring the daily
activities of the businessis:
a)b)c)d)e)
Middle management
Service workers
Production management
Operational management
Knowledge workers
function is responsible for identifying customers:
Finance and accounting
Human resources
Manufacturing and production
Sales and marketing
Distribution andlogistics
4. Anorganisations’ culture are:
a) Theforces or institutions surrounding an organisation
b) Assumptions that define the organisations’ goals and products
c) A system used to define a hierarch within an organisation
d) The routines for providing goods and services
e) Unofficial behind-the-scenesefforts to influence power
5. Firms use a strategy to provide a specialized productor service for a
narrow target market better than competitors:
a) Product differentiation
b) Market niche
c) Mass customisation
d) Process efficiency
e) Low-cost leadership
Li.
12.
13.
14.
LS.
In which of the following internet business models does a merchantcreate an online
digital environment that enables people withlike interests to share information:
a)b)c)d)e)
Content provider
Community provider
Market creator
Service provider
Portal
Geo-advertising sends ads to users based ontheir:
a)b)c)d)e)
Home addresses
GPS locations
Shopping preferences
Website behaviours
Google mapssettings
Whichof the following is not a business value of an enterprise system?
a)
b)c)d)e)
Varied standard practices and data
Organisation-wide information for informed decision-making
Improved operational efficiency
Quick response to customer requests
Reduced redundancy of systems
A supply-chain driven by actual customerorders or purchasesfollowsa
a)b)c)d)e)
model:
Push-based
Build-to-stock
Pull-based
Replenishment-driven
Optimised
Whichof the following projects is the riskiest:
a) A project that managers are concerned will affect their rates and job
descriptions
b) A project that requires technical expertise than a firm’s IT employees do not
have
c) A project that has strict deadlines, or sales will suffer
d) A project that will automate manyclerical duties
e) A project that will displace employees
Question 3
a) Analyse six (6) benefits that can be derived from introducing sound Knowledge
Managementin a business. [6]
b) Discuss the five (5) components of an expert system. [5]
c) Whatare the five (5) advantages that an expert system can contribute to an
organisation? [5]
d) Compare and contrast the following intelligence techniques in Knowledge
Management:fuzzy logic versus machine learning. [4]
Question 4
a) Give a definition of conversion in the systems developmentprocess. [2]
b) Discuss four (4) conversion strategies in the systems developmentprocess.
[8]
End of exam
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NAMIBIA UNIVERSITYOF SCIENCE AND TECHNOLOGY
Faculty of Computing and Informatics
Departmentof Informatics
QUALIFICATION: BACHELOR OF INFORMATICS, BACHELOR OF COMPUTERSCIENCE, BACHELOR
OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT
QUALIFICATION CODE: O7BACS, O7BAIF, .O7BLSM LEVEL: 5
COURSE: MANAGEMENT INFORMATIONE :SYSTEMS COURSE CODE: MNS511S
DATE:July 2048 SESSION: 2
DURATION: 3 hours MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Prof. Nomusa Dlodlo
Mr Nkululeko Mthembo
Mr Munyaradzi Maravanyika
Ms Sinte Mutelo
Mr Pardon Maoneke
Ms Katazo Amunkete
MODERATOR: Mr Admire Kachepa
THIS QUESTION PAPER CONSISTS OF 6 PAGES
(Excluding this front page)
INSTRUCTIONS
AnswerALL the questions.
Write clearly and neatly.
Numberthe answersclearly.
inn
No calculators or cell phonesare allowed
SECTION A [15 marks]
Answer TRUEor FALSE (Each question carries 1 mark)
10.
11
12.
13.
14.
15.
Social engineering is a crime in which an impostor obtains key pieces of personal
information to personate someoneelse.
Sniffers enable hackers to steal proprietary information from anywhere on a network
including email messages, companyfiles and confidential reports.
Expert systems workin limited domains.
For a firm, organisational resources are neededto transform data into knowledge.
A protocolis the main computerin a telecommunications network.
The digital signal is represented by a continuous waveform.
One of the benefits of enterprise systems to an organisation is the reduction of
inventory and inventorycosts.
Marketing modules in Customer Relationship Management (CRM) systems would be to
providetools for identifying profitable and unprofitable customers.
Clicking repeatedly on the online ads of a competitorin order to drive the competitor's
advertising costs up is called click fraud.
A SQL injection attack takes advantage of vulnerabilities in poorly coded web
application software to introduce malicious code into a company’s systems and
networks.
. The cost of a project is based on the time to complete a project multiplied by the cost
of human resources required to complete the project.
The worth of systemsfrom a financial perspective essentially revolves around the issue
of return on invested capital.
A dataflow diagram offers a logical and graphical model of information flow,
partitioning a system into modules that show manageable levels of detail.
The oldest method for building information systems is the systems development
lifecycle.
Data redundancy occurs whendifferent divisions, functional areas and groupsin an
organisation independently collect the same piece of information.
SECTION B [15marks]
Select the correct answer (Each question carries 1 mark)
1. Atemporary agencyis having seriousdifficulties placing temps because few of them
are familiar with Internet search. Investing in training software to enhance the
workers’ skills is an example of using technology to achieve whichof the following
business objectives:
a)b)c)d)e)
Customerand supplier intimacy
Survival
Operational excellence
Improved decision-making
New products and services
2. Ina business hierarchy, the level that is responsible for monitoring the daily
activities of the businessis:
a)b)c)d)e)
Middle management
Service workers
Production management
Operational management
Knowledge workers
function is responsible for identifying customers:
Finance and accounting
Human resources
Manufacturing and production
Sales and marketing
Distribution and logistics
4. Anorganisations’ culture are:
a) The forces or institutions surrounding an organisation
b) Assumptionsthat define the organisations’ goals and products
c) A system usedto define a hierarch within an organisation
d) The routines for providing goods and services
e) Unofficial behind-the-scenesefforts to influence power
5. Firms use a strategy to provide a specialized productorservice for a
narrow target market better than competitors:
a) Product differentiation
b) Market niche
c) Masscustomisation
d) Processefficiency
e) Low-cost leadership
6. Which of the following represents the primary activities of a firm?
a)
b)c)d)e)
Inboundlogistics, operations, outbound logistics, sales and marketing,
services
Inboundlogistics, operations, outboundlogistics, technology, services
Procurement, inboundlogistics, operations technology, outboundlogistics
Procurement, operations, technology, sales and marketing, services
Organisation infrastructure, human resources, technology, procurement
7. The expenses incurred by a customeror companyin lost time and resources when
changing from one supplier or system to a competing supplier or system are known
10.
as:a)b)c)d)e)
Retention costs
Preservation costs
Differentiation costs
Switching costs
Variation costs
Whichof the following best describes intellectual property?
a)b)c)d)e)
Intangible property created by individuals or corporations
Unique creative workorideas
Tangible or intangible property created from a unique idea
The expression of an intangible idea
Any tangible or intangible property within the creative arts
Which legal mechanism grants the owner exclusive ownership of the ideas behind
an invention for 20 years
a)b)c)d)e)
Copyright
Trademark
Patent
Trade Secret protection
MoU
Comparedto traditional goods, digital goods incur:
a)b)c)d)e)
Lowerdistribution costs
Higher marginal costs per unit
Equivalent copying costs
Similar inventory costs
Less disintermediation
11,
12.
13.
14.
15.
In which of the following internet business models does a merchant create an online
digital environment that enables people with like interests to share information:
a) Content provider
b) Community provider
Cc) Market creator
d) Service provider
e) Portal
Geo-advertising sends ads to users based on their:
a) Homeaddresses
b) GPS locations
c) Shopping preferences
d) Website behaviours
e) Google mapssettings
Which ofthe following is not a business value of an enterprise system?
a) Varied standard practices and data
b) Organisation-wide information for informed decision-making
c) Improved operational efficiency
d) Quick response to customer requests
e) Reduced redundancyof systems
A supply-chain driven by actual customer orders or purchasesfollows a
model:
a) Push-based
b) Build-to-stock
c) Pull-based
d) Replenishment-driven
e) Optimised
Whichof the following projects is the riskiest:
a) A project that managers are concernedwill affect their rates and job
descriptions
b) A project that requires technical expertise than a firm’s IT employees do not
have
c) A project that has strict deadlines, or sales will suffer
d) A project that will automate manyclerical duties
e) A project that will displace employees
SECTION C [70 marks]
Answerall questions from this section
Question1
a) Explain five (5) ways a business can generate business value by adopting enterprise
systems. (5]
b) Examinethefive (5) likely challenges in supply chain management? [5]
c) Discuss five (5) reasons why an organisation would adopt a CRM system [5]
d) Describe five (5) challenges posed by using enterprise applications. [5]
Question 2
a) Outline five (5) benefits of e-commerce. [5]
b) Compare and contrast the B2B and B2Ctypes of e-commerce. [4]
c) Define the following six (6) e-commerce business models [6]
e Portal
e E-tailer
e Content provider
e Transaction broker
e Market provider
e Service provider
d) Describe five(5) factors that can be the potential downside to e-commerce
[5]
Question 3
a) Analysesix (6) benefits that can be derived from introducing sound Knowledge
Managementin a business. [6]
b) Discuss the five (5) components of an expert system. [5]
c) What are thefive (5) advantages that an expert system can contribute to an
organisation? [5]
d) Compare and contrast the following intelligence techniques in Knowledge
Management:fuzzy logic versus machine learning. [4]
Question 4
a) Give a definition of conversion in the systems developmentprocess. [2]
b) Discuss four (4) conversion strategies in the systems developmentprocess.
[8]
End of exam
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