MYOFFICE€¦ · 2 QUICK START GUIDE: ACCESS TO THE SSL VPN 9 If you need a direct connection to...

MYOFFICEVIRTUAL DESKTOP AND SSL VPN ACCESS

MYOFFICE

2018

1.1

2DOCUMENT INFORMATION

Document History

Version Modification Author Date

1.0 Manual update Stefano Storoni 17/11/2017

1.1 Manual update Mauro Giannetti 03/09/2018

Document Diffusion

Internal External

IT department Bulgari employees and consultants

Document Approval

Approver Function Approval Date

Luigi Governatori Bulgari CTO 17/11/2017

3AGENDA

1 Quick Start Guide: Access to the Virtual Desktop

2 Quick Start Guide: Access to the SSL VPN

3 Change your domain password

4 Change/Reset or Unlock your PIN

5 Troubleshooting

41 QUICK START GUIDE: ACCESS TO THE VIRTUAL DESKTOP

To access Virtual Desktop main page type in the browser the url https://myoffice.bulgari.com and

click on MyOffice - Login

51 QUICK START GUIDE: AUTHENTICATION

1. In order to access Virtual Desktop insert your email and password provided by Bulgari Helpdesk.

2. Insert your PIN inWebo (follow this guide to manage your inWebo account)

IMP: the email format must be in form

@bulgari.com or @guest.bulgari.com

61 QUICK START GUIDE: AUTHENTICATION

3. Open inWebo Authenticator app in your mobile phone

4. Authorize the request received in inWebo Authenticator 6

inWebo Authenticator 6inWebo Authenticator

71 QUICK START GUIDE: VIRTUAL DESKTOP

5. You could select virtual applications from FAVORITES or APPS tab within your Virtual Desktop

81 QUICK START GUIDE: ADD AN APP TO FAVORITES

5. You could add a virtual applications to FAVORITES tab clicking on app Details and then Add to

Favorites. Ask your Bulgari Helpdesk if you need more virtual applications

92 QUICK START GUIDE: ACCESS TO THE SSL VPN

If you need a direct connection to Bulgari Network, instead of use your virtual applications, you could

use the SSL VPN access. With SSL VPN your pc will be directly connected to Bulgari network and you

could execute every task like if connected on office or shop.

To access SSL VPN main page type in the browser the url https://myoffice.bulgari.com, select

“MyOffice – Login” and link at “direct connection to Bulgari Network”.

102 QUICK START GUIDE: ACCESS TO THE SSL VPN

1. In order to access to SSL VPN insert your email and password provided by Bulgari Helpdesk.

2. Insert your PIN inWebo (follow this guide to manage your inWebo account)

IMP: the email format must be in form @bulgari.com or @guest.bulgari.com

112 QUICK START GUIDE: ACCESS TO THE SSL VPN

3. Open inWebo Authenticator app in your mobile phone

4. Authorize the request received in inWebo authenticator

inWebo Authenticator 6inWebo Authenticator

122 QUICK START GUIDE: ACCESS TO THE SSL VPN

Click on Install and follow all installation steps.

For first access on SSL VPN you need to install Citrix Netscaler Gateway plug-in.

If the Citrix Netscaler Gateway plug-in has not been already installed on the pc, click on Download and

select Run on the browser security window.

IMPORTANT:

To install Citrix Netscaler Gateway plug-in you

need to have administrator rights on your pc.

132 QUICK START GUIDE: ACCESS TO THE SSL VPN

Once installed the plug-in will start the connection to Bulgari VPN SSL.

To logoff from SSL VNP you need to right click on agent icon and select and confirm Logoff.

On the system tray you could find the

agent icon and any important

message will be displayed by the agent

to let you know the connection status.

Once established your browser will be

redirected to MyBulgari portal.

IMPORTANT:

If on your pc has been already installed the Citrix

Receiver, the Citrix Netscaler Gateway plug-in will be

included like an extension on Citrix Receiver agent.

If Citrix Receiver is already installed you could find

the icon on system tray.

In this case to logoff from SSL VNP you need to right

click on agent icon and select Advanced

Preferences, Netscaler Gateway then Logoff.

143 CHANGE YOUR PASSWORD

Once connected to your personal virtual desktop you could also change your domain password.

IMPORTANT: Should be possible to change exclusively active password. In case of password expired

the system will ask you automatically the renewal during the login phase. In case of renewal it is

mandatory to know your last used password.

To change domain password login to site https://myoffice.bulgari.com

An alternative reset password service is available at http://passwordmanager.bulgari.com

153 CHANGE YOUR PASSWORD

From your Virtual Desktop, click on your name and select Change Password from list menu.

Insert your current password, twice your new password and lick OK

164 CHANGE YOUR PIN

Change your PIN from your authenticated Browser

1. Go to inWebo login page https://www.myinwebo.com and click “Change PIN”

2. Enter your current PIN, your new PIN two times and click “Validate”

1. 2a.

2b.

174 RESET YOUR PIN

Reset your PIN from your authenticated Browser

1. Go to inWebo login page https://www.myinwebo.com and click “I forgot my PIN”

2. Click on “Receive a recovery code on my email” to receive the recovery code

1. 2.

184 RESET YOUR PIN

Reset your PIN from your authenticated Browser

3. Select the recovery code from the received email

4. Insert the code in inWebo and “Validate”

3.

4.

194 RESET YOUR PIN

Reset your PIN from your authenticated Browser

5. Insert your new PIN two times and “Validate”

6. Your PIN is successfully unlocked

5. 6.

204 UNLOCK YOUR PIN

Unlock your User from your authenticated Browser

1. If your User is locked go to to inWebo login page https://www.myinwebo.com and click on

“Receive a recovery code on my email” to receive the recovery code

1.

214 UNLOCK YOUR PIN

Reset your PIN from your authenticated Browser

2. Select the recovery code from the received email

3. Insert the code in inWebo and “Validate”

3.

4.

224 UNLOCK YOUR PIN

Reset your PIN from your authenticated Browser

4. Insert your new PIN two times and “Validate”

5. Your PIN is successfully unlocked

5. 6.

234 CHANGE YOUR PIN FROM MOBILE APP

Change your PIN from Mobile App

1. Open inWebo Authenticator, click on “Tools” and then “Change inWebo PIN”

2. Enter your current PIN, your new PIN two times and click “Change”

1. 2.

244 RESET YOUR PIN FROM MOBILE APP

Reset your PIN from Mobile App

1. Open inWebo Authenticator, click on “Tools” and then “Reset inWebo PIN”

2. To execute the reset you need an unlock code. Please follow Unlock procedure or ask IT Helpdesk

1. 2.

254 CHANGE YOUR PIN FROM MOBILE APP

Change your PIN from Mobile App for inWebo Authenticator 6

1. Open inWebo Authenticator 6, click on “My Account” and then “Change your PIN”

2. Enter your current PIN, your new PIN two times and on check mark for confirm

1. 2.

264 RESET YOUR PIN FROM MOBILE APP

Reset your PIN from Mobile App for inWebo Authenticator 6

1. Open inWebo Authenticator 6, click on “Tools” and then “Reset inWebo PIN”

2. To execute the reset you need an unlock code. Please follow Unlock procedure or ask IT Helpdesk

1. 2.

275 TROUBLESHOOTING

For any question, information or trouble during access please

contact your Bulgari Helpdesk.