Multi-Unit Organizational Structure. Objective To Implement a Multi-Unit Organizational Structure...

Multi-Unit Organizational Structure

Objective• To Implement a Multi-Unit Organizational

Structure that will maximize efficiency and potential profitability.

Foundations for Success

• Consistency-Attainable goals

• Structure-what needs to be done?

-by whom?-when and why?

• Business plan-Road map to success

• Strong Management Team

Foundations for Success(cont)

• Maintain a clean restaurant• Complete/accurate paperwork

-Control sheets-Wisr

• Provide excellent customer service• Deliver strong and continuous training• Provide a quality product• Develop a strong marketing plan

Foundations for Success(cont)

• Cash flow -what money is available?

• Distance between Subway restaurants

• Store Profitability• Develop a Budget• Staffing:3% or 4% of Net Sales

(above manager) to pay for staff

What is a Business Plan?• Typical Topics Covered

– Company Description– Product and Services– Marketing Plan– Operational Plan– Management and Organizational

Structure– Financial Plan

Critical Areas• Multi Unit Operators must run units as

“Restaurants” vs. “Sandwich Shops”• Communication

– Meetings

• Remain Focused– Goal setting– Time bound

• Controlling Costs• Controlling Turnover

Critical areas , Cont.

• Maintain a proper and positive attitude• More incentives/motivation• Time Management• Training• Delegation

Multi-Unit Focus

• Company Philosophy/Leadership Attitude– Need to articulate Mission, Goals, Standards

• Operations – Customer Service, Quality Product, Clean Stores and Employees

• Training – Top to bottom!• Manuals/Policies/Procedures/Systems• Legal/Reprimanding Documentation• Job Descriptions

Multi-Unit Focus, cont.

• Compensation– Competitive– Reward for performance

• Organization Structure• Marketing/Street fighting/Crew Incentives• Delegate

– Hire staff that can do!– Little direction necessary

• Increase Sales/Increase Profits/Decrease Costs

Organizational Structure 2-5 Restaurants

G E N E RA L E M P L O Y E E S

C R E W L E A D E R

A S S IS T A N T M A N A G E R (M a n a g e r in tra in in g)

R E S T A U R A N T M A N A G E R

O F F IC E L IA IS O N

A R E A S U P E R V IS O R

D IR E C T O R O F O P E R A T IO N(O W N E R )

M A R K E T IN G (P a rt-t im e)

G E N E R A L E M P L O Y E E S

C R E W L E A D E R S

A S S IS T A N T M A N A G E R (M .I.T)

R E S T A U R A N T M A N A G E R

O F F IC E L IA IS O N

A R E A S U P E R V IS E R (p o ss ib ly 2 )

D IR E C T O R O F O P E R A T IO N S

P re s id en t/C E O

Organizational Structure 6-10 Restaurants

Organizational Structure 10-15 Restaurants

M A R K E T IN G D IR E C T O R

G E N E RA L E M P L O Y E E S

C R E W L E A D E RS

A S S IS T A N T M A N A G E R (M .I.T)

R E S T A U R A N T M A N A G E R

O F F IC E L IA IS O N

A R E A S U P E RV IS E R (2 -3) C O N T R O L L E R

D IR E C T O R O F O P E R A T IO N

Organizational Structure Above 15 Restaurants

A C C O U N T SR E C E IV A B LE

O F F IC E /P A Y R O LLM A N A G E R

C O M P A N YC O N T R O L L E R

H U M A N R E S O U R C ED IR E C T O R

G E N E RA L E M P L O Y E E S

C R E W L E A D E RS

A S S IS T A N T M A N A G E R (M .I.T)

R E S T A U R A N T M A N A G E R

O F F IC EL IA S O N

A R E A S U P E R V IS O R M A R K E T IN GD IR E C T O R

H IR E D C O N T R A C T O R S

C O N S T R U C T IO NM A IN T E N A N C E I

D IR E C T O R O F O P E R A T IO N /C O O

Director of Operations

• Store Operations• Company Atmosphere

-mission statement-cleanliness

– Décor (upgrade)• Store Leases and Appearance

– Review & negotiate leases• Communication

Director of operation(cont)• Goal setting :• Food cost limits• Control bread• Control money• Labor cost• Sales

Director of operations (cont)

• Additional Roles:• Accountant/bookkeeper• Human resources• Marketing• Trainer• Maintenance/construction

Company Controller• Corporate Officer• Cash Management• Accounting• Budget and Planning• Reporting• Compliance• Benefits

– Retirement– Insurance

• Risk Management

Human Resource Director

• This position could help to:– Save time for the Director of Operations and

Area Supervisors– Save worrying about unjust lawsuits– Build company morale – Upgrade company manuals and policies as

needed– Give 30 day training checks to every

employee– Conduct exit interviews as a neutral party

– Personnel Management– Ongoing Training– Worker’s Compensation Injury Management– Unemployment Claims Management– Sexual Harassment Handling– Compliance with Federal and State Laws– Preventing and Handling Unlawful Terminations– Creating Policies– Other Miscellaneous Duties

Human Resource Director, cont

Area Supervisor • Responsible for Operations Manual• Maintain Operational Guidelines• Ensures that Policies and Procedures are followed• Assist Crew in Stores• Acts as Interim Manager• Proper training/staff and mangers• Customer complaints• Controls Costs:

– Food Costs– Labor Costs– Money Shortages– Bread Shortages– Sales Declines– Turnover/High/Significant

Marketing Director

• Responsibilities to:– Public Relations– National and State Markets– Street Fighting– Marketing Budget– Market Vendors– Media Placement– Tracking

Maintenance and Construction

• Specializes in:– HVAC– Refrigeration– Cooling/Heating– General Handyperson– Contractors

Receptionist

• Professional corporate image• Answering, Screening, Routing, & Message

Taking regarding all incoming phone calls• Greeting & Screening of visitors• Opening, Sorting & Distributing incoming mail• Preparing & Posting of outgoing mail• Monitoring, Purchasing & Storage of office

supplies• Receiving & Verification of COD’s & other orders

received

Administrative/Bookkeeping Assistant

• Check Book Maintenance• Store Paperwork• Purchase Orders/Accounts Receivable• Returned Checks• Accounts Payable• Administrative

Payroll Clerk

• Administration• Preparation of Weekly Payroll

Managers• Weekly Store Paperwork

– Transmission

• Scheduling• Controls• Sales • Labor costs• Food cost• Orders Products and Supplies• Store Operations• In-store Marketing• Employees hiring

Additional information • Terry Mcmorrow -

subsand@comcast.net• Tony Panagakos -

subareaman@comcast.net• Evan Lintz -

e4l1775@yahoo.com• Michael Marinello -

marinello_m@subway.com