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Kath TierneySenior Travel Planner
Richard Armitage Transport Consultancy
University of ManchesterDepartment of
Planning and LandscapeThursday 28 February 2008
Consultation:The Art of Conversing
with the Public
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 2
Introduction
Why consult?Case study 1: Connect2Who to consult?When to consult?How to consult?Case study 2:
Frome Travel Project
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 3
Why consult? Local people are the experts: they
have seen schemes, projects andideas come and go over time
They will have to live with theconsequences of your design
You will design a better product -one that works for the residents,employees or service users
Statutory requirements
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 4
Why consult?
Residents can help you:Design links between new and
existing areasDesign safe links to existing services
from new and existing residential areasIdentify existing short cuts, desire linesIdentify improvements in lighting,
footpaths and crossing pointsIdentify missing services in their area
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 5
Why consult?
Because we have to!The Government has placed statutory
obligations on local authorities, publicagencies, local strategic partnerships,developers to engage withcommunities about issues that affectthem
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 6
Planning Applications- statutory consultation
From small developments...Local Planning Authority writes to the
neighbours about minor changes to adomestic dwelling
... to major developmentsHeathrow T5 - public enquiry,
complete with Queen’s Counsel andGreenpeace
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 7
Consultation ‘systems’
Most Councils have standardmethods for consultationTo avoid consultation fatigueSo results / findings can be comparedTo comply with legislationTo improve accessibility to process
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 8
Case Study 1: Sustrans Connect2
Sustrans: sustainable transportcharity based in Bristol
Connect2 bid £5m Big LotteryRevitalise walking and cycling in 79
communities across the UK bycreating new routes for the localjourneys we all make every day
Decision made by public vote
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 9
Case Study 1: Sustrans Connect2
Consulted in all 127 communityareas considered for project
79 areas chosen, 20 in reserveHarnessed support from local
groups, local authorities,media, special interest groupsand members of otherassociated groups and charities
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 10
Case Study 1:Sustrans Connect2
Local events:300 on Hastings to Bexhill Cycle RideNorwich City FC: half-time phone vote
National networks:Sustrans, British Heart Foundation, Play
England, Ramblers Association, Barnardos,Cancer Research UK
Internet:Supporters, quality website, video
information on local groups, demonstratingnationwide Connect2 projects
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 11
Case Study 1:Sustrans Connect2
4 projects in the FinalConnect2 first: 120,000 votes
Black Country Urban Parkjust over 80,000
Connect2 voter method:50/50 telephone and internetBlack Country Urban Park 70/30
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 12
Who to consult?
Local residentsAll the age ranges - including children
Companies and organisationswithin and adjacent to the area
Local service providersLocal transport providers
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 13
When to consult?
Early stages:Before people think it is “cut & dried”Part of the Master Plan
RememberAlways give credit for solutions that
result from community consultationLook after the existing residentsDevelop mechanisms for keeping
people informed
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 14
When to consult?Middle and later stages:
Make sure the finish is right:–Northmoor Home Zone: gravel problems
Public artworks:–residents have to live with them
Location of seating:–the next local youth club location?
Dropped kerbs, links between thehighway and the site
Signage
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 15
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 16
How to consult?
SurveysPlanning for realPublic meetingsExisting community meetingsStall on the marketHard-to-reach groups
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 17
SurveysAdvantages:
Straight-forward to arrangeCan be sent out to every householdSuitable when the answers are
intended to be factual
Disadvantages:Return rates are usually lowInaccessible to part of populationAdult/householder viewpoint onlyNot suitable for discursive work
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 18
The Golden RulesIntroduction: short and sweetGive everyone a chance to
speak/contact you at the endDon’t let anyone dominate or
bullyBeware of local hobby horsesListen carefully and have
designated note-takerSmall things make life bearable
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 19
Planning for real
Planning for Real is process in whichparticipants make or use a threedimensional model of their local area as avisual prompt. This helps participants todevelop suggestions about how theywould like to see their area improved andtheir community developed. They thenprioritise these ideas in groups and createan action plan for decision-makers to takeaway.
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 20
Planning for realAdvantages:
Can be a fun way to involve local peoplein decisions about their area
Does not rely on the written word so canbe more inclusive
People can see plans & ideas forthemselves
Lots of information quickly (1 day)Non-confrontational expression of needs
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 21
Public MeetingsAdvantages
Everyone who attends is ready todiscuss the item
Easy to get speakers to attend
DisadvantagesTends not to attract ordinary
residentsLocal people can feel too intimidated
to speak
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 22
Attending existingcommunity meetings
AdvantagesTarget hard-to-reach groupsEasier for people to speak out on
their own territory
DisadvantagesNeed to attend a range of meetings
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 23
Market stalls orcommunity events
AdvantagesAttract people who would never
attend a public meetingOne-to-one conversations, informal
DisadvantagesWeather dependentNeed to offer something attractive -
competitions, freebies, information
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 24
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 25
Consulting withhard-to-reach groups
Through existing networksYouth workers, community leaders,
mosques, specialist centresCRB checks for staffInterpretersWomen’s groups may prefer a female
consultation leadAccessible venues, hearing induction
loops, available accessible toilets
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 26
Case Study 2:Frome Travel Project
Consultation undertaken byRATC and Envolve (local VCO)
Consultees:Residents - all age rangesEmployersCouncillorsVoluntary organisations
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 27
Proposals
Car Club Car Sharing Community
minibus network Cycle centre Home delivery Journey planning Home delivery One stop travel
shop
Real time bus andtrain information
Telecentre Smart Cards Shared taxis or
taxibuses Safer walking and
cycling routes
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 28
Mechanisms used
Questionnaires Local meetings Meetings with
councillors Market day
consultation Press releases
Employers’seminar
Employee drop-in sessions
Specialist youthconsultation
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 29
Frome
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 30
Talking tothe media
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 31
Consulting with groups
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 32
Surveys
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 33
Community Consultation
200 people tookpart in theconsultation atCheese & Grain
Individualcontact with500 out of8,000 residents
Kath Tierney • University of Manchester • Consultation: the Art of Conversing with the Public Slide 34
Richard Armitage Transport Consultancy Ltd.,Oxford House, Smithy Fold Road, HYDE, SK14 5QYTelephone: 0161 368 6603 • Fax: 0161 367 9242
E-mail: kath@ratransport.co.ukInternet: www.ratransport.co.uk
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