Mobile shopper research

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Mobile Shopper Research ȔȅǠȜƉDzșǼȆȢƉțǰȢǻȧ�¿ÎLJüèĩLJŕŒĴ;dž�ƩƮǗȔȅǠȜLJ�7���2012 �Ɖ12 Ç

1 � ¿ÎLJǴȐȢǿȉǤȠȘȢDZȢLJƉ67% ƫSQǓǰȢȇǴLJŕ)ÖĽÃdž¿�ądž ȔȅǠȜĕÍƪǕÖĝǛĴƾǁƩǖƝ33% ƫƱǕdžŕ)ǎǂȔȅǠȜĕÍǂĴƾǁƦǗ�

2 � Ā�džánjǁƝf�LJǍƧƫSQLJŕ)ÖĽǓqųLJŕ)džƩƦǁȔȅǠȜĕÍǛ ǔǖĒØądž�ƾǁƦǗ

3 � Ơ�İ-ȣOřȤ�^ơ, ƠǾǴǪǿǼȋƪǕLJǥȠȚǠȠ�^ơƝƠȔȅǠȜƪǕLJǥȠȚǠȠ�^ơƫŕŒȋȞǶǴdžƩƮǗǒƾǃǒ�Ʀ�ŻǛ�ƨǗ�^

4 � ȔȅǠȜLjƝãǑǗ�^Ǔŕ)džyƵǗ3"�LJƇƦǞǪǶǴǛDŽƯǂǒ°�ƵǗ ƠǾǴǪǿǼȋLJ¬�ơǃƳǁ�ǚǘǁƦǗ�

5 � ƠȔȅǠȜ�ǂLJáŘÖĽơLjeƬDž�7ǛÓƻƳǁƦǗƞȔȅǠȜƪǕ�ǕǘǗ�LJSQǓ�İLJ�^LjƝüèĩdžyƳǁ�İ-Ĵ;džƩƮǗºƻDžĮÿǃũ¨ĬǛ�ƨǗ

6 �ů�LJ�Ʀ/ƥǎǖÖĽƳDžƦŒƦõȣǞȆȝȜƝƃ¹QƝȝǴǿȚȠĖȤdžƩƦǁƝ ȔȅǠȜLjǔǖċËąDžȌȃȉǟǼǿǛ�ǗćąLJƻǑdžèĄdž3þƱǘǁƦǗ ȣ ÕáŘƝǪȢȏȠLJ$kȡ3þƝY�ČņƝƩ�LJ_£ÖĝDžDŽȤ�

7 � ŕŒȋȞǶǴLJƩǔƹƉ1/3 LjƝȔȅǠȜƪǕLJÖĝƪǕiǎǗƞödžƝ½ĴůţLJŕ) ÖĽLJ?·LjȔȅǠȜƪǕLjƴǎǗƞ

ǣǫǷǪǽǟȊǰȐțȢ�

Ɛ�

�×Ǔ|`×ĩLjƝ`�Ǔ3ĆǛ¬eƵǗƻǑdžƝ�Ơŕ)ȣÖĽȤĩLJ3"�ơǛģƨŮDžƭŜãƳǁƬƻ�

Ƒ�

ǦǡȠǹȢ�LJƩ�� ǶȜȉǰȢȇǴ� ǾǴǪǿǼȋǥȠȚǠȠ� ȔȅǠȜǥȠȚǠȠ�

One to

One

One to

Many

One to

One Anytime

One to

One Anytime

Anywhere

¿LJüèĩLJŕ)ÖĽȋȞǶǴLjƝƱǎƲǎDžǻȕȃȜƪǕ�ƱǎƲǎDž�^LJ�ŻǛFƮDžƫǕƝǎƵǎƵķŶ=ƳǁƦǗ�

ƒ�

BRICK & MORTAR STORES

TELEVISION

INTERNET

PRINT

FRIENDS & FAMILY

¥¥

ȔȅǠȜǛ:Óądž�ƧƯǃǂƝŕ)ÖĽÃdžeŬLJ�^džŠƴƝƹǘǛŨÃąČdžø�ƵǗƯǃƫǂƬǗ�

Ɠ�

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ǥȠȚǠȠƉ�DzșǼȆȢ�

ȔȅǠȜ�ƜDzșǼȆȢ�

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¿LJŕŒĴ;džƩƦǁƝ6�^®ĝƉ(Zero Moment Of Truth) LJȉǢȢǵǛûĺƵǗƯǃƫūĸdžDžƾǁƬǁƦǗ

6

First Moment of Truth

Second Moment of Truth

Stimulus

ZMOT LJńĞdžƿƦǁLjƯƽǕǛBôƉȧƉwww.zeromomentoftruth.com

5ð�ȣ�×ƪǕLJ�NǓƉPRȤ�

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When? ŕ)ǎǂLJǹǠȒȚǠȠƊÃŮŗƋ�

ŕ)��äpdžƩƦǁƝ�Ð[LJȐǴȓǾǟǞȡǥȠȚǠȠȡȔȅǠȜDžDŽƝDŽLJ�^ïƫèþƱǘǁƦǗƪȫ�

What? �^ïLJ3þ÷å�

ȔȅǠȜDzșǼȆȢLjƝŕ)ÃñƪǕŧǗǃƝDŽLJƭǕƦ6ƪǕÖĽƳiǑǁƦǗLJƪȫƉ�

DžƸƝDzșǼȆȢLjǠȠǹȢȃǼǿǂ�^ǛDŵƵǗLJƪȫ��DŽLJǔƧDž�^Ǜ�ǕLjãǑǁƦǗLJƪȫ�

Why? �^®ĝ�

How? �Ż��ÆğąDž��äpdžƩƦǁƝH�^ïLjDŽLJƭǕƦ�Ż8ƫƥǗLJƪȫ�

ȔȅǠȜDzșǼȆȢLjƝŕ)ÖĽȋȞǶǴdžƩƦǁƝDŽLJǔƧDžȅțǞȡŴsǃy�ƳǁƦǗƪȫ�

Why Not? ȅțǞȡŴs�

țǰȢǻŊƀȧ�ȔȅǠȜLJŕ)��äpNjLJ�ĘDž�ŻǛûĺƵǗƻǑdžƝ� W��LJǔƧDžțǰȢǻŊƀǛĿpƳƻ�

Who? ǾȔǫȚȉǟǼǪǴ� ¿LJȔȅǠȜDzșǼȆȢǃLjʼnƪȫ�2Ǔ�ƈdžǔǗŦƦLjƥǗLJƪȫƉ�

ƕ�

ŋÔÙĸȧ�¿ÎLJüèĩȣǴȐȢǿȉǤȠȘȢDZȢȤLJŕ)��äpLJĴ;q ǛƝ�p�ąȡpŬądžŋÔȡĨxƵǗƻǑdžƝShopper Sciences Ďǃ+JǂƝ�2012 �Ɖ7 ÇƪǕƉ9 ÇdžƪƮǁ��LJƉ3 ƿLJǴǹǾǟǛq¼Ƴƻ

Ɩ�

ďƻƽLjƝƠǴȐȢǿȉǤȠǛ�ƾǁĶQǓǰȢȇǴǛ ŕ)ƳƻƯǃLJƥǗ�ơǃ ƉƠǎƼŕ)ƳƻƯǃƫDžƦƉ ǴȐȢǿȉǤȠȘȢDZȢơLJ HƟƪǕĈ¯ŃǛĪƬǎƳƻ

ďƻƽLjƝǴȐȢǿȉǤȠƫ�ƟLJDzșǼȈȠǫ�ƆǛ DŽLJǔƧdž��ƾǁƦǗLJƪǛ ûĺƵǗƻǑdžƝȔȅǠȜDzșǼȆȢǛŋÔƳǎƳƻ

ďƻƽLjƝ3 ƿLJ�ĸý×ƜƜȣ½ĴȡǞȆȝȜȡȝǴǿȚȠȤdž ƩƮǗDzșǼȈȠǫdzȕȢȂȢǛ şĴȡĺÒ0ÒƳǎƳƻ

< ȉǤȢǦǴǫȜȢȋǠȠǹȇȗȢ > � < U&A (�Ŏȡq ) džůƵǗǥȠȚǠȠŋÔ > < ȂȗȢȞȡDzșǼȆȢȡǥȠȚǠȠŋÔƉ>

ǴȐȢǿȉǤȠȘȢDZȢLJƧƽƝÄßƪǕǴȐȢǿȉǤȠǛ�ƾǁ ŒƦõǛƳǁƦǗ�ȩ “ȔȅǠȜDzșǼȆȢ” LjƉ33%

Ɨ�

Q1a ƥDžƻLjƝHĕÍȣȆǸǮȠȦ²�ŷŃȦǹȊȝǼǿƉPCȤǂƝƉ��LJǔƧDž�Ʀ»ǛƳǎƵƪƞƹǘƺǘƥǁLjǎǗǒLJǛƵnjǁƩũNJƭƼƱƦƞ�Ȩ¿�ądžǠȠǹȢȃǼǿǛ3þƵǗǴȐȢǿȉǤȠȘȢDZȢȌȢǴȦn=1,033)Ȫ�

• ǴȐȢǿȉǤȠǛ£ÈƳǁƦǗ • ǾǴǪǿǼȋǓȔȅǠȜǂ¿�ądžǠȠǹȢȃǼǿǛ3þƳǁƦǗ • ÄßƪǕȔȅǠȜǂŒƦõdžůƵǗ�^DŵǛĴƾǁƦǗ • ÄßƪǕȔȅǠȜȣǞȋțLjűƭȤǂĶQǓǰȢȇǴǛŕ)ƳǁƦǗ

ƌ,�ąDžpħ

67% ǴȐȢǿȉǤȠȘȢDZȢ�ǂȔȅǠȜǛŕ)ÖĽLJ�

Öĝdž�Ƨ�

33% ƌȔȅǠȜDzșǼȆȢ

20%

�^Dŵ�

ŕ)�

25% 21% 24% 7% 7%

ȔȅǠȜDzșǼȆȢLJƉ79% LJŕ)ÖĽdžƩƦǁƝǥȠȚǠȠ�ȣǾǴǪǿǼȋȡȔȅǠȜȤƫ3þƱǘǁƦǗ

Q22a ƥDžƻƫĈśƉ1 �Ůdž��LJSQǓǰȢȇǴȣ13 ǦǽǯțȢȤǛŕ)ƳƻųLJ÷åǃƳǁƝƉƥǁLjǎǗǒLJǛƵnjǁƩũNJƭƼƱƦƞȨǴȐȢǿȉǤȠǂȃǼǿDzșǼȈȠǫǛƳǁƦǗ�ȩȔȅǠȜDzșǼȆȢȌȢǴȦn=316Ȫ

DzșǼȈȠǫdžƩƮǗƠǥȠȚǠȠȡǥȉȚǠȠLJĠǏIǚƷơLJ/úù�ȣ13 ǦǽǯțȢLJ�Z%Ȥ�

ƏƎ�

79% �ǥȠȚǠȠ� ǥȉȚǠȠ�

ijƦ��LJ�ǍDŽƝȔȅǠȜDzșǼȆȢLJ7IƫƇƦƞ�ǎƻƝf�LJǍƧƫĀ�ǔǖǒcƦ'LƫǏǕǘǗ�

ƏƏ�

Q1a ƥDžƻLjƝHĕÍȣȆǸǮȠȦ²�ŷŃȦǹȊȝǼǿƉPCȤǂƝƉ��LJǔƧDž�Ʀ»ǛƳǎƵƪƞƹǘƺǘƥǁLjǎǗǒLJǛƵnjǁƩũNJƭƼƱƦƞ�Ȩ¿�ądžǠȠǹȢȃǼǿǛ3þƵǗǴȐȢǿȉǤȠȘȢDZȢȌȢǴȦn=1,033Ȫ�

ȔȅǠȜ DzșǼȆȢ

ȄȠȡȔȅǠȜ DzșǼȆȢ

ȣǴȐȎȘȢDZȢȤ

34% 31% 27% 17%

66% 69% 73% 83%

20s 30s 40s 50s

41% 33% 32% 13%

59% 67% 68% 87%

20s 30s 40s 50s

ȔȅǠȜDzșǼȆȢLjƝ¿�üèdžƩƦǁȔȅǠȜ�ǂ�ǔǖcƭLJĴ;ǛĴƾǁƦǗ�

ƏƐ�

Q1a ƥDžƻLjƝHĕÍȣȆǸǮȠȦ²�ŷŃȦǹȊȝǼǿƉPCȤǂƝƉ��LJǔƧDž�Ʀ»ǛƳǎƵƪƞƹǘƺǘƥǁLjǎǗǒLJǛƵnjǁƩũNJƭƼƱƦƞ�Ȩ¿�ądžǠȠǹȢȃǼǿǛ3þƵǗǴȐȢǿȉǤȠȘȢDZȢȌȢǴȦn=1,033Ȫ�

ȔȅǠȜDzșǼȆȢ ȄȠȡȔȅǠȜDzșǼȆȢ ȣǴȐȎȘȢDZȢȤ

89% 79%

79% 52%

61% 46%

61% 50%

61% 41%

53% 34%

25% 13%

25% 12%

ȔȅǠȜDzșǼȆȢLjƝŒƦõLJ�^DŵLJųƝ�ÛƟDžǡǢȊǰǠǿǛ3þƳǁƦǗ�

ÕáŘǰǠǿ ½Ĵ�û�LJǰǠǿ ǪǻǮȑǰǠǿ ǥȠȚǠȠDzșǼȈȠǫǰǠǿ

WEBȐǧdzȠǰǠǿ |`�Ȧzŭ�LJȎȢȒȍȢdz ȊȚȠȀȦȓȢǦȢLJȎȢȒȍȢdz ȊȞǫǰǠǿ

zŭ�^LJǰǠǿ

ĤIȏȢǹȜǰǠǿ SNS

ȂȗȢǴǰǠǿ

ÖĝǣȠdzȠ TWITTER

Q15a ƥDžƻƫȋȚǠȌȢǿǂSQǓǰȢȇǴLJŕ)ǛÖĽƵǗųƝƉDŽLJǰǠǿǛ3þƳǁ�^DŵǛƳǎƵƪƞƉĕÍưǃdžƥǁLjǎǗǒLJǛƵnjǁƩũNJƭƼƱƦƞ�Ȩ¿�ądžǠȠǹȢȃǼǿǛ3þƵǗǴȐȢǿȉǤȠȘȢDZȢȌȢǴȦn=1,033Ȫ� ƏƑ�

ȔȅǠȜDzșǼȆȢ ȄȠȡȔȅǠȜDzșǼȆȢ ȣǴȐȎȘȢDZȢȤ

ȔȅǠȜLJ3þLjƝ�^Dŵǒŕ)ǒƝ�dĮmǂƭƿǙƦǂƦǗǃƬdžǒƾǃǒè�=ƵǗ�

Əƒ�

Q5a ƥDžƻƫǴȐȢǿȉǤȠǂ��LJ�Ʀ»ǛƵǗLJLjDŽLJǔƧDž_źǓâ­ƽLJǃƬǂƵƪƞƹǘƺǘƥǁLjǎǗǒLJǛƵnjǁƩũNJƭƼƱƦƞ ƛȋȚǠȌȢǿǂLJ3þdžƿƦǁƩĨƨƭƼƱƦƞ ȨȔȅǠȜDzșǼȆȢȌȢǴȦn=316Ȫ�

10%

20%

30%

40%

50%

Ŗ��� ÊƃÃ� Š<ȡ�Šl��

ÂƃÃ� �LJ��¡Ã�

q�İLJ��žǂ�

Š<ȡ�Šl��

aƃÃ�Įmǂ�ƭƿǙƦǂ�ƦǗÃ�

)� ~w6�

ŒƦõLJ�^DŵLJƻǑdž ȔȅǠȜǛ�Ƨ7I

ŕ)LJƻǑdžƝ ȔȅǠȜǛ�Ƨ7I

ȔȅǠȜ�DzșǼȆȢLJ�ě?·ƫ�ǴȐȎǂLJ��^Dŵȡŕ

)ǛdĮmǂĴƾǁƦǗ�

ƹLJĶQdžůƳǁƝ ƱǕdž�^DŵƳǔƧǃ�ƾƻ

ƹLJƩ�ǂ ŕ)ƵǗƯǃdžäǑƻ

ƹLJĶQǛ ǥȠȚǠȠǂŕ)ƵǗƯǃdžäǑƻ

ƹLJĶQǛ 2LJƩ�ǂŕ)ƵǗƯǃdžäǑƻ

¥

�İ-ǂLJȔȅǠȜ3þLjƝƹLJ_LJ�^DŵƼƮǂDžƭƝ ƱǎƲǎDžƪƻƽǂŕ)džĥƫǗ

15

38%

Q17b �-ǂŒƦõƳǁƦǗųdžƝ²�ŷŃLjŕ)LJ��äpdžDŽLJǔƧDž�ŻƫƥǖǎƵƪƞ�ȨŒƦõLJųdžƝǴȐȢǿȉǤȠǛ�-ǂ3þƳƻƯǃLJƥǗ�ȌȢǴȦn=690Ȫ

DETAILEDPRODUCTINFO

20%

10%

20%

�İ-ǂLJ�ȔȅǠȜ3þ�

ȔȅǠȜDzșǼȆȢLjƝƠȝǴǿȚȠơǓƠÁāȡÁāƅơDžDŽLJ�ȞȢǦȜÖĝǛȔȅǠȜǂĒØądžĴƾǁƦǗ�

ƏƔ�

tŷĶQ� ȝǴǿȚȠ�½Ĵ� Áāȡ�Áāƅ�

CD/DVD

ǭȢȒÝVȡ�Ǹȉǿ�

ÅęȡȐȠǧ�ǞȆȝȜ�

ȝǴǿȚȠ� Áāȡ�Áāƅ�

ǞȆȝȜ�½Ĵ� tŷĶQ� =ĚQ�

CD/DVD

SQ4a ƥDžƻƫÄßƝȋȚǠȌȢǿǂ��LJSQǓǰȢȇǴǛŕ)ȣ3þȤǛÖĽƵǗųƝƉȆǸǮȠȦ²�ŷŃȦǹȊȝǼǿƉPC Ǜ�ƾǁǠȠǹȢȃǼǿǂ�^DŵƳǁƦǗǒLJLjƥǖǎƵƪƞƉHĕÍưǃdžƥǁLjǎǗǦǽǯțȢǛƵnjǁƩũNJƭƼƱƦƞƉȨȔȅǠȜDzșǼȆȢȌȢǴȦn=316Ȫ�

ÅęȡȐȠǧ�

68% 61% 59% 57% 56% 53% 50% 40%

64% 49% 45% 41% 37% 35% 34% 29%

ȔȅǠȜDzșǼȆȢLJqųLJŕ)džůƳǁLjƝ�ǾǴǪǿǼȋǃȔȅǠȜLJŮǂeƬDžǦǽǯțȢLJŦƦLjĹǕǘDžƦ�

Əƕ�

tŷĶQ�½Ĵ�

CD/DVD

ÅęȡȐȠǧ�ǞȆȝȜ�

ÅęȡȐȠǧ� tŷĶQ�

=ĚQ� CD/DVD

SQ5a ƥDžƻLjƝĈś1�ŮdžȋȚǠȌȢǿǂȆǸǮȠȦ²�ŷŃȦǹȊȝǼǿƉPC ǛþƦƝȃǼǿDzșǼȈȠǫǂ��LJSQǓǰȢȇǴǛŕ)ƳƻƯǃƫƥǖǎƵƪƞ�ȨȔȅǠȜDzșǼȆȢȌȢǴȦn=316Ȫ�

ǞȆȝȜ� ÅęȡȐȠǧ� =ĚQ� ǭȢȒÝVȡ�Ǹȉǿ�

ƃQȡƄ¹�

½Ĵ�

ǭȢȒÝVȡ�Ǹȉǿ�

56% 46% 44% 40% 38% 35% 34% 28%

30% 26% 23% 23% 22% 16% 13% 13%

ƏƖ�

ȔȅǠȜ�ǂLJƠ�^®ĝơƫƠŕ)ơNjĐĴƵǗ7IƫƇƦLJLjƝƠǞȆȝȜơƝƠ=ĚQơƝƠtŷĶQơ�

QS4a ƥDžƻƫÄßƝȋȚǠȌȢǿǂ��LJSQǓǰȢȇǴLJŕ)ǛÖĽƵǗųƝƉȆǸǮȠȦ²�ŷŃȦǹȊȝǼǿPCǛ�ƾǁǠȠǹȢȃǼǿǂ�^DŵƳǁƦǗǒLJLjƥǖǎƵƪƉȨȔȅǠȜDzșǼȆȢȌȢǴȦn=316Ȫ�

SQ5a Ĉś1�ŮdžȋȚǠȌȢǿǂȆǸǮȠȦ²�ŷŃȦǹȊȝǼǿƉPC ǛþƦƝƉȃǼǿDzșǼȈȠǫǂ��LJSQǓǰȢȇǴǛŕ)ƳƻƯǃƫƥǖǎƵƪƞƉƉ ȨȔȅǠȜDzșǼȆȢǂƝǴȐȎǂ�^DEƳǴȐȎǂŕ)Ƴƻ�ȌȢǴȪ�

ȔȅǠȜ�ǂ��^®ĝƪǕ�ŕ)džįǗ�

ǮȠȅȢdzșȠù�

58% 57% 55% 43% 38% 32% 25%

ǞȆȝȜ ½Ĵ =ĚQ tŷĶQ ǭȢȒÝVȡ Ǹȉǿ

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41%

17%

35%

45%

26%

13%

29%

23%

10%

19% 19%

10% 4% 7%

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ȨȔȅǠȜDzșǼȆȢȌȢǴȦn=316Ȫ

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64% 69% 69% 71% 72% 75% 78%

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35

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81%

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Q5b H�^ïƫDŽǘƭǕƦ�Ż8ƫƥƾƻƪdžƿƦǁƩėƨƭƼƱƦƞȨH�^ï3þĩȌȢǴȪ

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Q5b H�^ïƫDŽǘƭǕƦ�Ż8ƫƥƾƻƪdžƿƦǁƩėƨƭƼƱƦƞȨH�^ï3þĩȌȢǴȪ

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39

21% 22%

24% 24%

44%

Sent a picture of product to friends/family for feedback

Used phone to retrieve and use a stored offer or coupon

Used phone to check for availability or additional options

Called someone to get their opinion

Comparison shopped using my mobile phone

18% 19%

22% 24%

33%

Used a mobile phone to read / find product

Used phone to check for availability or additional

Took a picture of the product to share / review

Used phone to retrieve and use a stored offer or

Comparison shopped using my mobile phone

18% 21% 22%

30% 37%

Comparison shopped using my mobile phone

Sent a picture of the product to friends / family for

Used a mobile phone to read / find product reviews

Called someone to get their opinion for an item you

Used phone to retrieve and use a stored offer or

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Winning over

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What are your plans?

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ŋÔćą

•  ȔȅǠȜǃŕ)ȋȞǶǴǃLJů#ǛÀǕƪdžƵǗ •  ��ƦDzșǼȈȠǫÚŢȣǣǮDzǴǽȒȤdžƩƮǗȔȅǠȜLJ�ĦǀƮǛûĺƵǗ •  ��äpȋȞǶǴdžƩƮǗȔȅǠȜġÿLJ�^ïLJ�7ǛÀǕƪdžƵǗ •  ŕ)ÖĽĩƫƝDŽLJȔȅǠȜġÿLJ�^ïȣC�ȡt¾LJ9ĻƝǥȠȚǠȠǸȢDzȕȜȃǼǿȟȢǪ�ǂLJ��LJ�ĹƝǥȠȚǠȠȝȇȗȢDžDŽMǐȤǛƝŕ)ȋȞǶǴLJDŽLJÃñǂƝ DŽLJƭǕƦèþƳǁƦǗLJƪǛûĺƵǗ

•  ȔȅǠȜġÿLJH�^ïLJƝŕ)äpNjLJ�Ż�ǛŬądžÖŀƵǗ •  êœĩƫƹLJȊȚȠȀǛ´­ƵǗƝƥǗƦLjĒØądžȏdzǽǟȊdž��džDzǢǞƵǗ ƬƾƪƮǓûÿǛëƭûĺƵǗ

42

ŋÔ¤æ

1. ȉǤȢǦǴǫȜȢȋǠȠǹȇȗȢ •  ǫȜȢȋÚ¢ȧƉ4 ǫȜȢȋƉ× 6 �LJǴȐȢǿȉǤȠȘȢDZȢƜȣĀfȡ��ǂ7�Ȥ •  q¼¿ȧƉ2012 �Ɖ7 ÇƉ29 ¿ȬƉ31 ¿

2. U&A (�Ŏȡq ) džůƵǗǥȠȚǠȠŋÔ •  ǰȠȋȜ·ȧǴǪțȢȂȠǫŋÔȧƉ3,765 KƝÎŋÔȧƉ1,000 K •  yŐĩ]ÎÏ�ȧ*XĀfƉ20 ȬƉ59 ÞȦǴȐȢǿȉǤȠ£ÈĩȦŤƉ1 W��ȃǼǿ3þ •  q¼¿ȧ2012 �Ɖ8 ÇƉ14 ¿ƉȬƉ15 ¿ •  ȔȅǠȜDzșǼȆȢƉ(n=316) LJ���^ȧ

–  �2Ɖ= Ā�Ɖ(53%), f�Ɖ(47%) –  �ƈ= 20-29 ÞƉ(37%), 30-39 ÞƉ(35%), 40-49 Þ (21%), 50-59 Þ (7%)

3. ȂȗȢȞȡDzșǼȆȢȡǥȠȚǠȠŋÔƉ(Neural Shopper Online Survey) •  ǰȠȋȜ·ȧƉ900 KƜȣ½ĴȡǞȆȝȜȡȝǴǿȚȠǂƝHn= 300 Ȥ •  ÆśƹǘƺǘLJǦǽǯțȢLJSQȡǰȢȇǴǛŕ)ȡ3þƳǁƦǗ�

ȣ½ĴƉ90 ¿�-ƝǞȆȝȜƉ30 ¿�-ƝȝǴǿȚȠƉ14 ¿�-ȤǂƝ�äpĩǂƥǗƯǃƞ •  ÄßƪǕǾǴǪǿǼȋǓȔȅǠȜǂŒƦõǛƳǁƦǗ� •  yŐĩ��

–  �2 = Ā�Ɖ(65%), f�Ɖ(35%) –  �ƈ = 18-24 ÞƉ(4%), 25-34 ÞƉ(24%), 35-44 ÞƉ(36%), 45-54 ÞƉ(26%), 55 Þ+ (10%)

•  q¼¿ȧƉ2012 �Ɖ9 ÇƉ17 ¿ƉȬƉ18 ¿Ɖ

43

țǰȢǻȆȢǿȁȢƉ: Shopper Sciences

Shopper Sciences is a marketing consultancy part of the Interpublic Group of Companies (NYSE: IPG). Working closely with sister marketing communication agencies Momentum Worldwide and the McCann Worldgroup, it provides retailers, manufacturers, and advertising agents with the insights necessary to align marketing strategies with factors that truly influence the shopper's decision to buy. Shopper Sciences utilizes proprietary research methodologies and diagnostic tools to uncover the true drivers of influence along the path to purchase. These insights serve as the foundation for developing shopper marketing programs, including creative strategies and media channel optimization, for categories and brands.

Ñ�ǥȉǟǴ�

Ƥ107-0062 Ñ�Ūî>@Ÿ� 1-1-1 ºŸ�ȇȜÑƅ 12F

03-3746-8084

tokyo@shoppersciences.com

http://www.mccannwg.co.jp/

44

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