Mobile Learning Project Management - TD Dallas · 4/16/2008  · mobile learning project is...

Mobile Learning Project Management

Debbie Richards

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Overview

• Discover how to frame and pitch a mobile learning business strategy.

• Identify project management considerations for a successful mobile learning development project.

• Learn about best practices for a successful mobile learning implementation plan.

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Project Management

Project management is the discipline of planning, organizing, motivating, and controlling resources to achieve specific goals.

http://www.dashe.com/blog/mobile-learning/barriers-to-implementing-mobile-learning/@cre8iveii

Case Study

Mobile technology is changing the way we live and it is beginning to change the way we learn.

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Business Strategy@cre8iveii

Business Strategy

• Who is the audience?• What is the need? • What problem are you trying to solve?Understanding the business issues that are driving a mobile learning project is especially important when it comes to selling the idea to, and obtaining a budget from, senior management.

Mastering Mobile Learning by Chad Udell and Gary Woodill

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Executive SummaryCompose a single page that will provide a clear, concise summary of the proposed solution.

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Business Case

Implementation needs to be a response to a specific set of business problems.

Include

•Scope•Metrics•Estimates

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Problem StatementClearly state the specific business problem(s) to be addressed.

Solution/Objectives

Proposed Solution: Outline the proposed solution.

Project Objectives: State what the proposed solution is trying to accomplish.

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Current Process

Identify the organizational processes that the proposed solution will affect including:• Internal departments• Clients• external partners• Vendors• Competition

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Requirements

List the resources needed to complete the project• Staff• Hardware• Software• Time• Budget

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Stakeholders

Identify stakeholders at different levels of the organization – they will become your “champions”.Gather and evaluate their requirements.

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Business Unit Managers

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Learners

Work remotely and require “point of need” training support?

Travel often and need access to training materials from airplanes or other places with no internet access?

Use the same mobile devices, or is there a mix?

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Alternatives

Compare and contrast each of the alternatives with the proposed solution.

State similarities and differences, benefits and detriments, and costs associated with each option.

Considerations@cre8iveii

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Project Management ConsiderationsArticulate and update policies that may be impacted by the project.

Review ethical and privacy standards that the technology may require.

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Critical Success Factors

• Effects on partnership agreements with specific vendors, internal marketing and promotion

• Potential need for help desk or customer support

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Teams

• Project manager• Stakeholder committee • Communications team• Development team• Delivery/Deployment team

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Technology

• Choices• Company owned or

BYOD?• What software is

needed? Who will deploy and test?

• Security policies?

• Management• IT• External vendor

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IT

• Crucial differentiators in resolving infrastructure needs and security protocols

• Help with establishing consistent policies on providing mobile devices to employees and accommodating BYOD

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Constraints

Organization or Technical

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Assumptions

• Do you assume a certain dollar return?

• Or productivity increase?• Or accident decrease?

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Action PlanRecommendations

Propose specific action steps.

State your short-term and long-term action plans, including major milestones.

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Success

Outline how you will measure the solution’s overall success (tie directly to project objectives).

Implementation@cre8iveii

Case Study

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Implementation Plan• Should be dynamic and

adaptable• Anticipate additional

decisions and information that may come later in the project

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Implement/Deploy

• Operations team trained • Will assist users going

forward• Perform regular evaluations

and collect usage data

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Measure Results

• Quantitative – click rates, downloads

• Qualitative – user surveys, focus groups, performance improvement

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Advocate for Greater Investment• Use effectiveness and

concrete examples of mobile learning’s positive effects on business pain points to demonstrate mobile’s contribution to the organization.

• Influence budgeting for and greater adoption of mobile programs.

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Pilot Project

• Pick one project, and don’t try to do a lot of things at once.

• Clear focus, realistic schedules, specific goals, and small-scale pilots allow for evaluation and adjustments at every stage of development.

Steve Sniderman, Amway

Pilot Project

• Insight into what works well and what needs adjustment

• Goal• Success• How long• Selection and education

of participants

Pilot Project

• Generate buzz• Share project goals• Tell users how it will impact

their jobs

https://basecamp.com/@cre8iveii

https://sites.google.com/a/adlnet.gov/mobile-learning-guide/home/

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• Building a Business Case for Mobile Learning http://ihrim.org/Pubonline/Wire/August12/SumT_wp_FieldGuide_MobileLearning.pdf

• How to Survive Your First mLearning Projecthttp://www.learningsolutionsmag.com/articles/1359/mobile-elearning-design-how-to-survive-your-first-mlearning-project

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Summary

Debbie Richards@cre8iveii

debbie@cre8iveii.com