MITIGATING RISK Knowledge Management Initiatives

MITIGATING RISK

Knowledge Management Initiatives

RISK MANAGEMENT

Three Key Strategies:

1. Assess current systems knowledge

2. Use a planned approach to diversifying knowledge and skills

3. Create the right culture

STRATEGY 1: SYSTEMS KNOWLEDGE

Project team established FILMS – Future Integrated Library Management System

• Information about current systems in use• Created a schematic of current systems• Requirements for future systems• Created checklist with weightings to assess any

Future Integrated Library Management Systems

SCHEMATIC OF CURRENT SYSTEMS IN USE

STRATEGY 2: DIVERSIFYING KNOWLEDGE

Targeted Knowledge and Skill Development

• Regular knowledge transfer meetings• Conducted a knowledge assessment• Identified system functions for training• Identified appropriate staff• Identified training method (in-house/external)

STRATEGY 3: CREATE THE RIGHT CULTURE

• Support and encourage collaboration• Build trust• Committed to Quality • Be proactive • Adaptable to change

OUTCOMES

• Big picture view of our systems interoperability• Increased understanding of future systems needs• Improved ability and capacity to trouble - shoot problems• Increased ability to respond to Client needs• Increased collaboration between systems management ,

operations and delivery

Karen LuntUOW Systems Librarian